Hub manager Work, Jobs in Kingston Upon Hull, Ery (with Salaries)

Customer Care Performance Manager
Sanctuary Group —Kingston upon Hull
- £45,627 - £48,029 a year
- Weekend availability
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
7d
Store Manager - Anlaby Hull SF
Marks & Spencer —Kingston upon Hull
- Full-time
- Employee discount
4d
ASSISTANT MANAGER
BaxterStorey —Kingston upon Hull
- £32,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Transformation Project Manager
Orsted —Grimsby
- Project management
- Travel
6d
Assistant Manager
BaxterStorey UK —Kingston upon Hull
- £32,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Quick apply
Retail Assistant Manager
Superdrug —Humberside
- Up to £32,445 a year
- Weekend availability
- Sales
- Customer service
- IT
- Store discount
- Annual leave
6d
Deputy Store Manager
Mamas & Papas —Kingston upon Hull
- Full-time
- IT
- Employee discount
Quick apply
6d
Transaction Manager
Marshall Motor Group —Kingston upon Hull
- £30,000 a year
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Fraud Officer
Department for Work and Pensions —Grimsby
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
12d
Administrative Assistant
Scott Pallets —Barton-upon-Humber
- Monday to Friday
- Microsoft Office
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
1d
Fitness Manager - Grimsby
The Gym Group —Grimsby
- Full-time
- Employee discount
- Sick pay
11d
Used Car Sales Manager
Marshall Motor Group —Grimsby
- Up to £46,000 a year
- Weekend availability
- Sales
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Family Help Practitioner - Best Start in Life
North East Lincolnshire Council —North East Lincolnshire
- £31,067 a year
- Full-time
- School
- Free parking
- Employee discount
12d
Health & Wellbeing Coach - HMP Humber
Rethink Mental Illness —Everthorpe
- £13,628.16 - £14,291.76 a year
- Part-time
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
Starbucks Shift Supervisor
EG Group —Kingston upon Hull
- £13.55 an hour
- Supervising experience
- Employee assistance programme
- Employee discount
4d
Head Chef
Tokyo Industries, BrewDog Hull —Kingston upon Hull
- £34,000 - £37,000 a year
- Full-time
- Bar
- Cooking
- In-person
- Employee discount
Quick apply
7d
ENVIRONMENTAL ADVISOR
Laing O'Rourke —Grimsby
- Travel
- IT
- Construction
Pharmacist
Superdrug —Kingston upon Hull
- £23.50 an hour
- Patient care
- IT
- Leadership
- Store discount
- Employee discount
Manual Assembly Operative
Scott Pallets —Grimsby
- £12.71 an hour
- Full-time
- Employee discount
- Referral programme
Quick apply
7d
Support worker - Learning Disability
Linkage Community Trust Ltd —Grimsby
- £29,755 - £31,156 a year
- 12 hour shift
- Cooking
- No experience needed
- Travel
- Annual leave
- Employee assistance programme
Quick apply

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Customer Care Performance Manager

Sanctuary Group -
Kingston upon Hull

Quick apply

Job details

Full-time
£45,627 - £48,029 a year
7 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee discount

Qualifications

Customer service
Analysis skills
Continuous improvement
IT
Leadership
Communication skills

Full job description

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Customer Care Performance Manager – Housing

Customer Hub, Francis Street, Hull

£45,627 – £48,029 per year

40 hours per week – Predominantly Monday to Friday – with a flexible approach required for evenings and weekends

We are seeking a Customer Care Performance Manager to join our Customer Hub team in Hull. The Customer Hub manages inbound customer contact relating to repairs, incidents, and general housing enquiries.

This is an exciting opportunity for an experienced leader to drive performance, efficiency and continuous improvement across a high-volume contact centre operation. You will take ownership of operational performance across your region, ensuring delivery against KPIs, improving processes, and supporting the development of high-performing teams. This role requires strong leadership, analytical thinking, and the ability to drive change, ensuring excellent customer outcomes and service delivery.

The role of Customer Care Performance Manager – Housing will include:

Managing operational performance across teams, ensuring delivery against KPIs including call handling, resolution and satisfaction
Analysing performance data, identifying trends and implementing improvements
Ensuring resources are effectively allocated to meet demand
Leading and developing Team Leaders and wider teams
Producing performance reports and providing insights to senior management
Driving service improvements and operational efficiency
Managing recruitment, performance and development of staff
Building relationships with internal and external stakeholders
Supporting system and process improvements
Contributing to wider strategic projects

Skills and experiences:

Proven experience in a similar leadership role
Strong experience managing and motivating teams
Experience in a contact centre or customer service environment
Proven ability to drive performance and process improvements
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Ability to manage multiple priorities and meet deadlines
Knowledge of housing or related services
Strong IT and data analysis capability

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

25 days annual leave (rising to a maximum of 30 days) plus public holidays

A pension scheme with employer contributions from Sanctuary
Life Assurance
Employee Advice Service including counselling
Cycle to Work scheme
Voluntary health plans
Employee discounts
Wellbeing support and tools
Employee recognition scheme
Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
Role salary is £45,627 (rising to £48,029 per annum after 12 months, subject to satisfactory performance)

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 29 June 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [email protected]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

We work closely with the Home Office in order to prevent illegal working.
Sanctuary Housing Association, an exempt charity.

Quick apply

Refine Your Search

hub manager jobs in kingston upon hull, ery

Customer Care Performance Manager

Store Manager - Anlaby Hull SF

ASSISTANT MANAGER

Transformation Project Manager

Assistant Manager

Retail Assistant Manager

Deputy Store Manager

Transaction Manager

Fraud Officer

Administrative Assistant

Fitness Manager - Grimsby

Used Car Sales Manager

Family Help Practitioner - Best Start in Life

Health & Wellbeing Coach - HMP Humber

Starbucks Shift Supervisor

Head Chef

ENVIRONMENTAL ADVISOR

Pharmacist

Manual Assembly Operative

Support worker - Learning Disability

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