Outpatient capacity coordinator Work, Jobs in Kingston Upon Thames, Eng (with Salaries)

Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Band 3 Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
- £30,630 - £32,346 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
3d
Practice Manager - Ophthalmology Private Clinic
Oculase - The Eye Clinic —London
- £37,000 - £39,000 a year
- Weekend availability
- Management
- Microsoft Office
- Bachelor's degree
Quick apply
9d
Outpatients Booking Coordinator - Band 4
Royal Surrey NHS Foundation Trust —Guildford
- £29,812 - £32,715 a year
- Full-time
- Customer service
- Front desk
- Communication skills
4d
Patient Services Coordinator
Medical Imaging Partnership Ltd —Weybridge
- £12.71 an hour
- Full-time
- IT
- Communication skills
Quick apply
Patient Services Coordinator (Bank, 0 Hours contract)
Medical Imaging Partnership Ltd —Weybridge
- IT
- Communication skills
Quick apply
Patient Pathway Co-Ordinator
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £33,262 - £36,027 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
2d

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Band 3 Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders…
£30,630 - £32,346 a year
3d
Patient Pathway Coordinator
Kingston and Richmond NHS Foundation Trust —Kingston upon Thames
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders…
£30,630 - £32,346 a year
3d

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Patient Pathway Coordinator

Kingston and Richmond NHS Foundation Trust
Kingston upon Thames

Apply Now

Job details

Full-time
£30,630 - £32,346 a year
3 days ago

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Computer literacy
GCSE
Complaint handling
Microsoft Office
Data entry
IT
NVQ
Typing
A Level

Full job description

Band 3

Main area

Trauma and Orthopaedics

Grade

Band 3

Contract

Permanent

Hours

Full time - 37.5 hours per week (Monday to Friday 09:00-17:00)

Job ref

396-8030122-DE-GV-Y

Site

Kingston and Richmond NHS Foundation Trust

Town

Kingston

Salary

£30,630 - £32,346 Pro rata, pa, incl. HCAS

Salary period

Yearly

Closing

23/06/2026 23:59

Home, community, hospital

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people’s homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.

Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an ‘Outstanding’ rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.

We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.

Our Trust values

These words are important reminders, but it’s our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.

Compassionate: We provide care with kindness, understanding, and empathy for all.
Inclusive: We embrace diversity and respect the unique contributions of every individual.
Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.

Job overview

Band 3

The post holder will be the point of contact for all administrative issues relating to patients’ pathway of care. The post holder will work as part of a multi-disciplinary team and will provide support in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

Main duties of the job

1. Process and log all referrals, including paper and Choose and Book, in line with Trust Access Policy and speciality SOP.

2. Schedule new and follow up appointments with the most appropriate clinician, ensuring that capacity is proactively and efficiently used, escalating issues as required to the Admin Manager/Team Leader

3. Ensure that any diagnostics and investigations that are required as part of the patient pathway have been requested, including those carried out at other Trusts.

4. Assist in the co-ordination of appointments and procedures at other hospitals and organisations, where required

Working for our organisation

Kingston and Richmond NHS Foundation Trust has four key values and we want to employ and work with people who share these values and demonstrate behaviours that support them. They are:

Compassionate - We treat everyone with kindness, understanding and empathy

Inclusive - We are respectful, fair and open, valuing everyone’s unique contribution

Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive

Inspiring - We strive for the best for patients, communities, staff and partners and are always learning and improving

Detailed job description and main responsibilities

***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***

NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.

Person specification

Qualifications

Essential criteria

Educated to A-level, or NVQ Level 3 in Business
Customer services qualification via an Apprenticeship (This role offers a mandatory enrolment to gain this qualification).
GCSE or equivalent in English and Maths, grades A-C

Desirable criteria

Computer Literacy Course e.g. ECDL

Experience

Essential criteria

Experience of using full range of IT systems and patient data systems.
Experience of using Microsoft Office, including Word and Excel
Experience of working in a multi-disciplinary team
Experience of handling complaints
Exceptional customer service background

Desirable criteria

Experience of working in the NHS or healthcare setting
Experience of using digital dictation systems
Experience of scheduling outpatient appointments and/or admissions
Experience of working in a healthcare setting
Previous call centre / call handling experience

Skills

Essential criteria

Accurate data entry, typing and checking skills
Ability to produce letters / reports using Word and Excel
Excellent interpersonal skills
Ability to communicate effectively with people at all levels
Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
Ability to plan, priorities and delegate workload
Manage and interpret data correctly to inform decision making
Pays attention to detail
Ability to initiate & co-ordinate change to own working practices
Excellent IT skills

Desirable criteria

Conflict resolution skills
Appropriate assertiveness skills

Other

Essential criteria

Ability to work for long periods on computer
Ability to maintain a professional approach at all times
Ability to follow and work to policies and protocols
Reliable and adaptable

Desirable criteria

Knowledge of the local area

Your recruitment team
The NHS South West London Recruitment Hub is your dedicated recruitment team, here to support you at every stage of the process. If you have a query, please contact us:
E: [email protected]

Your application
Please ensure your supporting statement clearly reflects the job description and person specification, as shortlisting will be based on these criteria.

Please refer to the latest UKVI guidance and ensure you have the appropriate right to work before applying for this role.

Use of Artificial Intelligence
We kindly ask that you avoid using AI tools to draft your application. We value authentic, individual responses that reflect your own experience and communication style.

References
Please provide a minimum of 3 years’ employment and/or education history, including professional email addresses (not personal accounts such as Hotmail or Gmail). If you cannot provide these, please inform the interview panel to avoid delays in pre-employment checks.

Closing date
To help us manage recruitment efficiently, some vacancies may close early once we have received a sufficient number of applications.

Shortlisting
If you are successfully shortlisted, you will be contacted by email or SMS from the South West London Recruitment Hub. Please check your registered TRAC email regularly.

Application feedback
If you do not hear from us within four weeks of the closing date, please assume your application has not been successful on this occasion.

Safeguarding and DBS Checks
We are committed to safeguarding children and vulnerable adults. For roles with direct access to these groups, an Enhanced Disclosure and Barring Service (DBS) check will be required. All staff are expected to understand and uphold their safeguarding responsibilities as part of their role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may have an application cap, so please apply promptly to avoid disappointment. Ensure your supporting statement clearly shows how you meet the job specifications.

Further details / informal visits contact

Name

Donna Green

Job title

Deputy Service Manager

Email address

[email protected]

Telephone number

020 8934 3794

Additional information

Lee Clarke

Service Support Manager

[email protected]

020 8934 3794

Apply Now

Refine Your Search

outpatient capacity coordinator jobs in kingston upon thames, eng

Patient Pathway Coordinator

Band 3 Patient Pathway Coordinator

Practice Manager - Ophthalmology Private Clinic

Outpatients Booking Coordinator - Band 4

Patient Services Coordinator

Patient Services Coordinator (Bank, 0 Hours contract)

Patient Pathway Co-Ordinator

More jobs to discover

I want to receive the latest job alerts for outpatient capacity coordinator in kingston upon thames, eng

Explore jobs in more locations

Band 3

Home, community, hospital

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

Other

Essential criteria

Desirable criteria

Applicant requirements

Application numbers

Further details / informal visits contact

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