Solutions engineer Work, Jobs in Kingswinford, Sts (with Salaries)

Helpdesk Engineer
Serveline Ltd —Stourbridge
- £25,000 - £30,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
12d
Service Desk Analyst / IT Support Help Desk Technician
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Microsoft Excel
- IT
- Annual leave
Quick apply
Engineering Manager
Stiltz Homelifts —Kingswinford
- £60,000 a year
- Organisational skills
- Agile
- Leadership
- Employee discount
- Referral programme
Quick apply
Project Technician / Engineer - Midlands
nGeneration —Birmingham
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
SMART METER BOOKING ADVISOR - DOOR TO DOOR
Smart 3 Solutions Ltd —Wolverhampton
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
Quick apply
7d
Junior Systems Engineer
ITI Group —Stafford
- Up to £30,000 a year
- Full-time
- Hybrid work
- Engineering
- Programmable logic controllers
- Software development
CAD Designer
Consilium —Birmingham
- Monday to Friday
- Hybrid work
- AutoCAD
- CAD
- Employee assistance programme
Quick apply
Apprentice Gas Engineer
Sureserve —Birmingham
- £8.00 - £12.71 an hour
- Analysis skills
- Annual leave
Quick apply
Manufacturing Engineer
Southco —Worcester
- From £45,000 a year
- Full-time
- CAD
- Engineering
- Assembly
- Life insurance
- Sick pay
Quick apply
7d
Field Service Engineer
SHJ Medical & Lab Gas Specialists —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Maintenance
- In-person
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
6d
Senior Materials Scientist
Morgan Advanced Materials —Stourport-on-Severn
- Full-time
- Doctoral degree
- University
- Travel
Associate Software Engineer
Birmingham City Council —Birmingham
- £28,598 - £34,434 a year
- Full-time
- Communication skills
22h
CCTV Team Leader
Enviromontel Ltd —Worcester
- Up to £40,000 a year
- Full-time
- Driving
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
14d
Trainee Fire and Security Engineer
A&E Fire and Security Ltd —Droitwich
- From £20,280 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Driving
Quick apply
5h
Continuous Improvement Engineer
Window Systems Division —Telford
- Full-time
- Computer literacy
- Engineering
- Microsoft Office
Assistant Bridge Engineer
Kier Group —Birmingham
- £32,000 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
Renewables Service & Repair Engineer
Sureserve —Birmingham
- £42,500 - £44,000 a year
- Monday to Friday
- Customer service
- Time management
- Annual leave
Quick apply
Associate Engineer
Kier Group —Birmingham
- Full-time
- Engineering
Senior Embedded Software Engineer
Handicare —Kingswinford
- £65,000 - £80,000 a year
- Full-time
- Schematics
- Engineering
- Master's degree
Quick apply
14d
3rd Line Support Engineer
Clearcare Solutions Limited —Stafford
- £35,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
1d

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Helpdesk Engineer

Serveline Ltd
Stourbridge

Quick apply

Job details

Permanent | Full-time
£25,000 - £30,000 a year
12 days ago

Benefits

Free parking
Flexitime
Company pension
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
Azure
Customer service
GCSE
Disaster recovery
Windows
Sonicwall
Firewall
DHCP
VoIP
CompTIA Network+
IT support
DNS
SharePoint
IT
TCP/IP
CompTIA Security+
Communication skills
CompTIA A+
Intune
Help desk

Full job description

Department:

Helpdesk

Location:

Serveline – Kinver Office

Salary:

£25,000 - £30,00.00 p.a (BOE)

Hours:

37.5 Per Week – ROTA (1 Hour Lunch)

Contract Type:

Full Time, Permanent

Reporting To:

Helpdesk Manager

Engineer Level:

1st Line

Role Overview

Serveline IT Ltd are looking for an experienced and customer-focused Helpdesk Engineer to join our growing Helpdesk team. This role is ideal for someone with previous IT support experience who is looking to further develop their technical knowledge within a fast-paced Managed Service Provider (MSP) environment.

The successful candidate will provide first and second-line support to a wide range of customers across multiple sectors including business, education, and charities. You will be responsible for troubleshooting technical issues, supporting end users remotely, maintaining high service standards, and assisting with infrastructure and cloud-based technologies

Key Responsibilities

· Provide first and second-line technical support via phone, email, and remote support tools

· Manage and progress support tickets within agreed service levels and priorities

· Troubleshoot and resolve issues relating to Microsoft Windows, Microsoft 365, networking, printers, email systems, and cloud services

· Escalate complex or high-priority issues to senior engineers where required

· Configure and deploy laptops, desktops, and mobile devices

· Support Microsoft 365 administration including Exchange, Teams, SharePoint, and Entra ID

· Assist with onboarding new customers and user setups

· Maintain accurate documentation and ticket updates

· Support cyber security best practices and follow company procedures

· Participating in customer projects, installations, and system upgrades where required

· Deliver excellent customer service and maintain professional communication at all times

Skills & Knowledge

· Previous experience working within an IT support or helpdesk environment

· Good understanding of Microsoft Windows operating systems

· Experience supporting Microsoft 365 environments

· Basic understanding of networking principles including TCP/IP, DHCP, DNS, and WiFi

· Experience using remote support and ticketing systems

· Strong troubleshooting and problem-solving skills

· Ability to prioritise workload and manage multiple tickets effectively

· Good written and verbal communication skills

· Understanding of cyber security best practices

Desirable Skills

· Experience working within an MSP environment

· Knowledge of Microsoft Intune and Entra ID

· Experience with VoIP systems

· Knowledge of Halo PSA ticketing systems

· Knowledge of Hudu Documentation

· Understanding of backup and disaster recovery solutions

· Exposure to networking hardware such as switches, firewalls, and access points

· Knowledge of remote monitoring and management platforms

Personal Qualities

· Friendly and approachable

· Reliable and punctual

· Positive attitude towards learning

· Professional manner when speaking with customers

· Patient and calm under pressure

· Motivated and eager to develop technical skills

· Honest and trustworthy

Benefits

· Ongoing training and development opportunities

· Exposure to wide range of technologies and environments

· Career progression opportunities within the business

· Performance rewards/bonuses

· Company pension scheme

· Holiday entitlement in line with company policy – awarded more holiday after serving time at Serveline.

Entry Requirements

· GCSE Grade 4/C or above in English and Maths preferred

· GCSE Grade 4/C or above in ICT

· Full UK driving license beneficial but not essential

· Minimum 1 year experience in IT helpdesk or technician (not essential)

· Basic IT knowledge and confidence using computers

· A genuine interest in pursuing a career within IT support

· Previous customer service experience

Recommended Certifications

Whilst not essential, the following certifications would be advantageous:

Microsoft:

· Microsoft 365 Certified: Fundamentals (MS-900)

· Microsoft Certified: Azure Fundamentals (AZ-900)

· Microsoft 365 Endpoint Administrator Associate (MD-102)

CompTIA:

· CompTIA A+

· CompTIA Network+

· CompTIA Security+

Vendor Certifications (Desirable)

· SonicWall

· Ubiquiti

· 3CX

· HPE/Aruba

Working Hours

Normal working hours will be Monday to Friday, operating hours for helpdesk are 8am until 5:30pm. We work on a Rota basis that is arranged monthly, with shifts hours operating as: 8am – 4:30pm, 8:30am – 5:00pm and 9am – 5:30pm.

We do offer flexible working arrangements based on successful completion of the probationary and initial training period.

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company pension
Flexitime
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in kingswinford, sts

Helpdesk Engineer

Service Desk Analyst / IT Support Help Desk Technician

Engineering Manager

Project Technician / Engineer - Midlands

SMART METER BOOKING ADVISOR - DOOR TO DOOR

Junior Systems Engineer

CAD Designer

Apprentice Gas Engineer

Manufacturing Engineer

Field Service Engineer

Senior Materials Scientist

Associate Software Engineer

CCTV Team Leader

Trainee Fire and Security Engineer

Continuous Improvement Engineer

Assistant Bridge Engineer

Renewables Service & Repair Engineer

Associate Engineer

Senior Embedded Software Engineer

3rd Line Support Engineer

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