Application support specialist Work, Jobs in Kinross, Pkn (with Salaries)

Senior Application Support Consultant
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Salesforce
- Communication skills
- Profit sharing
- Health & wellbeing programme
Quick apply
7d
Housing Support Worker
Scottish Veterans Residences —Edinburgh
- Up to £33,472.49 a year
- Full-time
- Microsoft Outlook
- Working with children
- In-person
- Health & wellbeing programme
- Sick pay
Quick apply
Customer Service Representative - Edinburgh
Diligenta —Edinburgh
- £24,479 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
Data Protection Support Officer
NHS Scotland —Stirling
- £34,544 - £43,039 a year
- Full-time
- Hybrid work
- Analysis skills
- Travel
- Communication skills
13d
Support Worker
Leonard Cheshire —Edinburgh
- £13.75 an hour
- Weekend availability
- Care experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Middle Office Strategic Onboarding & Implementation Associate
Standard Life —Edinburgh
- From £41,800 a year
- Hybrid work
- SQL
- Travel
- Organisational skills
Pupil Support Assistant Level 2
Fife Council —Lochgelly
- £26,786.83 - £29,170.80 a year
- Part-time
- Education
- IT
- School
- Employee discount
Senior Associate
Kee Solicitors —Edinburgh
14d
Travel Escort
Fife Council —Fife
- £25,604.23 a year
- Part-time
- Organisational skills
- Communication skills
- School
- Employee discount
8d
Rehabilitation Support Worker
NHS Scotland —Cupar
- £29,103 - £31,409 a year
- Rehabilitation centre
- Travel
- Organisational skills
11d
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
11d
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Community Council Liaison Officer - Waverley Court
City of Edinburgh Council —Edinburgh
- £40,501 - £47,639 a year
- Full-time
7h
Activities Co-ordinator
HC-One - Strathtay House —Perth
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Activities Co-ordinator
HC-One - The Birches —Crieff
- £13.18 - £13.68 an hour
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Quick apply
Performance Analyst - Womens Performance
Scottish Rugby Limited —Edinburgh
- £29,000 - £32,000 a year
- Full-time
- IT
Quick apply
10d
Partner
Kee Solicitors —Edinburgh
Qualifications, Course and Learning Development (QCLD)Trainee
Historic Environment Scotland —Stirling
- From £27,740 a year
- Full-time
- Hybrid work
- English
- Organisational skills
- IT
- Annual leave
- Flexible schedule
6d
SIA Door Supervisors
Showsec —Edinburgh
- £15.80 - £18.44 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
Project Officer
Deafblind Scotland —Fife
- £24,723 - £29,229 a year
- Part-time
- Microsoft Office
- Travel
- Mentoring
- Work from home
- Sick pay
Quick apply
14d

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Senior Application Support Consultant

Symology Ltd
Falkirk

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year
7 days ago

Benefits

Profit sharing
Health & wellbeing programme
Cycle to work scheme
Flexitime
Company pension
Work from home
Company events
Employee stock ownership plan
Enhanced paternity leave
Sick pay
On-site parking

Qualifications

Jira
Authentication
SSO
Customer service
Salesforce
Change management
Zendesk
Release management
ITIL
ServiceNow
Application support
Root cause analysis
SaaS
Communication skills
Active Directory

Full job description

Reporting to: Helpdesk Manager

Hours: 37.5 hours per week

Job Type: Full-time, Permanent

Work authorisation: United Kingdom (Required)

Work Location: Hybrid remote in Falkirk, Scotland one day per week (Wednesday)

Role Specification

Deliver a responsive, high-quality support service for customer queries relating to Symology products, providing technical guidance, troubleshooting support, and advice on effective product use.
Take ownership of customer issues and high-priority incidents through to resolution, ensuring clear communication, appropriate escalation, and effective stakeholder management throughout.
Identify recurring incidents and contribute to root cause analysis, corrective actions, and long-term service improvement.
Use AI tools and automation to streamline support workflows, improve ticket throughput, and identify opportunities to expand customer self-service.
Support quality assurance activities, including testing software changes and enhancements before release to customers.
Contribute to and maintain clear product documentation, knowledge articles, operational procedures, and best practice guidance for both customers and internal teams.
Ensure all customer interactions and service activity are accurately recorded in Salesforce
Build and maintain specialist knowledge in assigned functional areas and act as a subject matter expert where required.
Act as a liaison between customers and Development teams, helping to define product changes, clarify requirements, and support successful delivery.
Ensure all activities are carried out in line with company security policies, data protection requirements, and ISO-aligned operational procedures.

Key Skills Required

Ability to build trusted relationships with key customers and stakeholders.
Experience managing escalations and business-critical customer incidents in a high-pressure environment.
Strong communication skills, with the ability to present technical information clearly to both operational and executive stakeholders.
Strong understanding of Incident, Problem, and Change Management.
Ability to perform root cause analysis and identify recurring service trends.
Experience working in SLA- and KPI-driven support environments.
Ability to produce clear service reports and customer updates.
Experience supporting SaaS or cloud-hosted applications.
Ability to analyse service data and identify trends, risks, and improvement opportunities.
Understanding of authentication technologies such as SSO, MFA, OAuth, and Active Directory.
Familiarity with using CRM and ticketing platforms such as Jira, Zendesk, Salesforce, or ServiceNow.
Understanding of release management and change control processes.

The Candidate

We are looking to recruit someone that can make a difference to the efficiency of our operation. We are looking for a person with strong all-round Support skills who is willing to join a progressive forward-thinking company.

We can offer a diverse and interesting role interacting with all departments within the company. The successful candidate will be in constant demand so must be able handle multiple work streams and communicate effectively with staff of all technical levels.

Ideally the candidate would have previous experience of working within a software environment within customer SLA’s and an understanding of ISO 27001 / ITIL standards.

Must have previous experience of working in an Application Support Team
Must possess strong customer management skills
Must understand the software delivery lifecycle and the dependencies
Must Contribute to the team culture and attitude

The Company

Symology is a well-established computer software and services company, specialising in the development and supply of Street Works and Highways Asset Management systems to local government and utility services sectors. The Company has an unrivalled reputation for delivery of quality products and services, and a history of approaching forty years of ethical business practices and consistent profitability.

In 2014 the company became employee owned. The controlling majority shareholder of Symology is a trust in which all employees have an equal share. This means that every employee of the company becomes a co-owner of the company with certain ownership benefits and responsibilities.

The future offers very exciting opportunities, with an ever-changing national environment creating new demands for the software and services. The Company is currently launching a brand-new web-based product that has been developed over recent years and will provide unrivalled facilities in the marketplace.

The Customer Services Team are now looking to recruit a multi skilled specialist to join the existing helpdesk team. In time, they will be expected to become an expert in various products and to use that expertise to assist with the development of the applications.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Benefits:

Company events
Company pension
Cycle to work scheme
Employee stock ownership plan
Enhanced paternity leave
Flexitime
Health & wellbeing programme
On-site parking
Profit sharing
Sick pay
Work from home

Ability to commute/relocate:

Falkirk, Falkirk: reliably commute or plan to relocate before starting work (preferred)

Experience:

Customer Service: 3 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Falkirk

Quick apply

Refine Your Search

application support specialist jobs in kinross, pkn

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Activities Co-ordinator

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Partner

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SIA Door Supervisors

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