Location: Westhill, Aberdeen (Hybrid Working)
Department: Delivery
Reports to: Business Support Manager
At FidesOak, we partner with organisations operating in complex, safety-critical environments to develop high-performing teams, strengthen leadership and create sustainable cultural change.
We're looking for a highly organised and proactive Programme Support professional to become an integral part of our Delivery team. If you enjoy coordinating projects, solving problems, working with people and making sure every detail is delivered to a high standard, we'd love to hear from you.
As Programme Support, you'll work alongside our Programme Managers to coordinate the successful delivery of client programmes from planning through to completion.
You'll be the person who keeps programmes running smoothly by coordinating logistics, administrating programmes, producing initial reports and ensuring our consultants and associates have everything they need to deliver exceptional client experiences.
No two days are the same. One day you might be coordinating workshops for an international client, the next analysing survey data, arranging global travel or supporting recruitment and onboarding activities.
This is an excellent opportunity for someone who enjoys variety, thrives in a fast-paced environment and takes pride in delivering outstanding support.
You'll be involved in a wide range of activities including:
Supporting Programme Managers with the planning and delivery of client programmes
Coordinating workshops, interviews, focus groups and client events
Administering our assessment and measurement tools, including surveys and feedback systems
Supporting data analysis and the production of client reports
Coordinating Lumina Spark and Lumina Select profile administration
Managing programme documentation and project updates
Organising workshop materials and logistics
Booking travel, accommodation and international visas for consultants and associates
Supporting recruitment, onboarding and training coordination
Maintaining internal systems, registers and project information
Working collaboratively across Delivery, Solutions and Finance teams to ensure successful programme delivery
We're looking for someone who is:
Exceptionally organised with excellent attention to detail
A confident communicator with strong written and verbal skills
Able to prioritise multiple tasks and meet deadlines
Proactive and solution-focused
Comfortable working independently and as part of a collaborative team
Adaptable and able to thrive in a changing environment
Highly competent using Microsoft Office, particularly Excel, Word, PowerPoint, Outlook and Teams
Experience in programme, project or administrative support
Experience using project management software
An interest or background in Psychology or Behavioural Science
Knowledge of international travel and visa processes
A full UK driving licence
At FidesOak, people are at the heart of everything we do. We're passionate about helping organisations improve culture and performance through evidence-based solutions, and we believe the same principles apply to our own team.
You'll join a supportive, collaborative environment where your contribution genuinely matters, with opportunities to develop your skills while working on meaningful projects with clients across a range of industries.
We're looking for someone who shares our approach to work by:
Embracing change and continuous learning
Taking ownership and accountability
Planning and organising effectively
Working collaboratively
Supporting colleagues and clients
Thinking analytically to solve problems
Remaining resilient under pressure
If you're looking for a varied role where you can make a real impact behind the scenes of high-profile client programmes, we'd love to hear from you.
Apply today and become part of the FidesOak team.
The above statements are intended to describe the general nature and level of work being performed in this role. It is not an exhaustive list of all responsibilities, duties, and skills required. You may be required to perform duties outside of your normal responsibilities from time to time, as required by the business.
