Client services specialist Work, Jobs in Kirkby, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Client Services Specialist - Liverpool
Rapport —Liverpool
- £29,754 a year
- Full-time
- Computer literacy
- Communication skills
- Employee assistance programme
12d
Help to Claim Adviser
Citizens Advice —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- Communication skills
5d
Collections Administrator
JB Leitch Ltd —Liverpool
- £24,420 a year
- Full-time
- Hybrid work
- Data entry
- Organisational skills
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Help to Claim Adviser
Citizens Advice Liverpool —Liverpool
- £27,096 a year
- Full-time
- Hybrid work
- IT
- Communication skills
5d
First Response Advisor - Legal Firm
MAJ Law Ltd —Warrington
- £45,000 - £55,000 a year
- Full-time
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
9d
Customer Escalations Officer
Perch Group —Blackpool
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
14d
Business Analyst – Consumer Duty
Projentum —Liverpool
- £550 a day
Customs Process Administrator
Customs Support Group —Liverpool
- Full-time
- Maths
- Communication skills
Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Customer service
- Administrative experience
- Communication skills
Business Acceptance Assistant
Hill Dickinson LLP —Liverpool
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Administrator
Bachy Soletanche —Ormskirk
- Full-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
1d
Aircraft Cleaner Driver - Liverpool Airport
Unifi —Liverpool
- £12.81 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
Information & Advice Adviser
Age UK Lancashire —Lytham St. Annes
- £25,753 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
2d
Administration Assistant - Part Time
DD Products & Services —Southport
- £14,196 a year
- Part-time
- Customer service
- Organisational skills
- Communication skills
- Free parking
- Gym membership
Quick apply
6d
Alcohol Recovery Worker
Birkenhead YMCA —Birkenhead
- £17,494 a year
- Part-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Color Specialist Co-ordinator
Schawk UK Limited —Salford
- In-person
Quick apply
12d
Post Completion Assistant
PLS Solicitors —Liverpool
- Up to £27,000 a year
- Full-time
- Work from home
- Employee assistance programme
26/29 Resettlement and Recovery Support Worker
Imagine Independence —Liverpool
- £26,136.50 a year
- 12 hour shift
- Mentoring
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
5d

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client services specialist jobs near kirkby, msy

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
1 day ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

client services specialist jobs in kirkby, msy

Head of Customer Experience

Client Services Specialist - Liverpool

Help to Claim Adviser

Collections Administrator

Specialist Support Analyst

Help to Claim Adviser

First Response Advisor - Legal Firm

Customer Escalations Officer

Business Analyst – Consumer Duty

Customs Process Administrator

Client Support Specialist

Business Acceptance Assistant

Administrator

Aircraft Cleaner Driver - Liverpool Airport

Information & Advice Adviser

Administration Assistant - Part Time

Alcohol Recovery Worker

Color Specialist Co-ordinator

Post Completion Assistant

26/29 Resettlement and Recovery Support Worker

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