Customer insights analyst Work, Jobs in Kirkby, Msy (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Maths
- Mentoring
- Flexible schedule
Quick apply
3d
Open-Source Data Analyst
HM Revenue and Customs —Liverpool
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- Data analysis skills
- English
- Analysis skills
- Work from home
8d
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
3d
FP&A Graduate
Alexander Dennis —Skelmersdale
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- Communication skills
Quick apply
8d
Business Systems Test Analyst
Cox Automotive —Chester
- Full-time
- Hybrid work
- APIs
- Financial services
- Banking
Senior ePMO Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Operations Analyst
Chemist4U —Skelmersdale
- Full-time
- Hybrid work
- SQL
- Python
- Annual leave
- Employee discount
Ecommerce Data Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
- Employee discount
Quick apply
Senior Digital Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- Microsoft Office
- SQL
- Employee discount
Quick apply
Logistics Analyst - Outbound
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Communication skills
- Employee discount
Quick apply
7d
Product Manager
System C —Liverpool
- Full-time
- Mentoring
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Bachelor's degree
- Employee discount
Quick apply
Insight Analyst
Betfred —Warrington
- £29,000 - £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
Software Engineer
Crowder Consulting —Birkenhead
- From £28,000 a year
- Full-time
- Hybrid work
- Azure
- Oracle
- Computer Science
- Annual leave
Quick apply
9d
Senior Digital Marketing Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
Commercial Finance Analyst
Matalan —Liverpool
- Full-time
- Microsoft Excel
- SQL
- AI
- Employee discount
Quick apply
Creative Strategist
The Protein Works™ —Liverpool
- Full-time
- IT
- Work from home
- Employee discount
Quick apply
FP&A Analyst
HyperGrowth Recruitment —Manchester
- Up to £40,000 a year
- Remote
- Analysis skills
- Communication skills
Quick apply

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customer insights analyst jobs near kirkby, msy

Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

customer insights analyst jobs in kirkby, msy

Journey Analyst

Group Insight Analyst

Open-Source Data Analyst

International Distribution Analyst

Senior Business Analyst

FP&A Graduate

Business Systems Test Analyst

Senior ePMO Analyst

Operations Analyst

Ecommerce Data Analyst

Senior Digital Analyst

Logistics Analyst - Outbound

Product Manager

Senior Credit Risk Analyst - Loss Forecasting

Insight Analyst

Software Engineer

Senior Digital Marketing Analyst

Commercial Finance Analyst

Creative Strategist

FP&A Analyst

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