Customer service team lead Work, Jobs in Kirkcaldy, Fif (with Salaries)

Customer Care & Lead Generation Advisor
Bon Accord Life —Alloa
- £25,250 a year
- Full-time
- Sales
- Customer service
- Financial services
- Life insurance
- Sick pay
Quick apply
Team Leader
Card Factory —Kinnaird
- £13 an hour
- Leadership
Lead Customer Experience Manager
Sainsbury's —Leven
- £36,250 a year
- Management
- Leadership
- Employee discount
2d
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
6d
Customer Service Team Leader
Paddy Power —Bathgate
- From £13.25 an hour
- Employee discount
- Sick pay
13d
Perth Clinic - Admin Team Lead
Spire Healthcare —Edinburgh
- Full-time
- Management
- Customer service
- IT
- Annual leave
Lead Nightshift Manager
Sainsbury's —Loanhead
- From £36,250 a year
- Night shift
- Management
- Leadership
- Employee discount
7d
Main - Team Leader (Marks & Spencer)
WHSmith Travel —Edinburgh
- Weekend availability
- Sales
- Merchandising
- Supervising experience
Quick apply
Technology Operations Lead
HBNL —Edinburgh
- £45,000 - £55,000 a year
- Full-time
- Organisational skills
- IT
Quick apply
12d
Team Leader
Scottish Design Exchange —Edinburgh
- £13.75 an hour
- Part-time
- In-person
- Leadership
- Communication skills
- Employee discount
Quick apply
13d
Team Leader - Retail Team
Lothian Buses —Edinburgh
- £36,000 a year
- Full-time
- Sales
- Customer service
- Team management
- Annual leave
- Employee discount
Quick apply
1d
Team Leader (Part-time) - swim@
Swim Sports Company Ltd —Edinburgh
- £12,500 - £14,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
8d
Fleet Delivery Team Leader
Indie Campers —Broxburn
- £28,000 a year
- Seasonal
- Driving
- Leadership
Quick apply
Team Leader
Mountain Warehouse —Edinburgh
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Operational & Technical Lead - Pensions
Gallagher Benefit Services —Edinburgh
- Continuous improvement
- Employee stock purchase plan
- Life insurance
Local Growth & Field Community Lead
Lightspeed Commerce, Inc. —Edinburgh
- Full-time
- Remote
- Hospitality
- Google Suite
- IT
Quick apply
Evening Knoopologist (Team Leader)
Knoops - George Street (Edinburgh) —Edinburgh
- £13.50 an hour
- Part-time
- Leadership
- Café
- Communication skills
Quick apply
8d
Lead Product Designer
Sky —Livingston
- Full-time
- Hybrid work
8d
Front-End Technical Lead
Sky —Livingston
- Full-time
- Hybrid work
- Analysis skills
- JavaScript
- Mentoring
- Employee discount
8d
Key Lead - George Street, Abercrombie & Fitch
AFH STORES UK LIMITED —Edinburgh
- £15.10 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Customer Care & Lead Generation Advisor

Bon Accord Life -
Alloa

Quick apply

Job details

Full-time
£25,250 a year

Benefits

Company pension
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Sales
Customer service
Spark
Lead generation
Financial services
Phone etiquette
Time management

Full job description

The Opportunity

Are you a confident communicator who thrives in a fast-paced environment? At Bon Accord Life, we are entering an exciting phase of growth, and we’re looking for a driven Customer Care & Lead Generation Adviser to be the engine of our customer journey.

This isn't just a "check-in" role. You will be the first point of contact for our clients - ensuring they are happy, identifying new needs, and feeding our hungry sales team with high-quality leads. If you love talking to people, hitting targets, and being part of a forward-thinking business powered by AI technology, this is for you.

We are looking for a Customer Care & Lead Generation Advisor to join our growing team in July 2026. The role is on-site working from our Alloa office and follows a Monday to Friday schedule, with an early finish every Friday! You'll be at the heart of our customer journey—delivering exceptional service, building real connections, and uncovering opportunities for our sales team to go even further.

Key Responsibilities

Proactive Outreach: Conduct high-volume outbound calls to existing customers for post-sale courtesy checks, ensuring they received "Bon Accord" gold-standard service.
Lead Generation: Use your rapport-building skills to identify upsell opportunities and "hot-transfer" clients to our expert Protection Consultants.
Policy Reviews: Contact existing policyholders to schedule and confirm reviews, ensuring their cover remains fit for purpose.
Campaign Management: Call fresh leads generated through competitions and marketing events to qualify their interest and generate protection quotes.
Data Integrity: Maintain precise records and manage your time effectively to meet daily outbound call and lead-conversion targets.

What We’re Looking For

Experience: Previous experience in a telephone-based customer service or sales role is essential. You must be comfortable with outbound dialing.
The "Spark": A positive, resilient, and proactive attitude. You don't just "take" calls; you lead them.
Communication: The ability to build instant trust and rapport with people from all walks of life.
Drive: Someone who thrives in a targeted, fast-paced environment and takes pride in hitting (and exceeding) goals.
Discipline: Strong time-management skills and the ability to work independently, whether in the office or at home.
Bonus: Experience in Financial Services or Insurance is a plus, but your attitude and work ethic are what matter most.

Why Join Bon Accord Life?

Competitive Pay: £25,250 basic salary plus a rewarding bonus structure.
Work-Life Balance: No weekend work and an early finish every Friday.
Security & Health: Company Pension, Sick Pay, Life Insurance, and Private Medical Insurance (based on length of service).
Culture: Regular team incentives and a supportive, energetic office environment

Job Type: Full-time

Pay: £25,250.00 per year

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in kirkcaldy, fif

Customer Care & Lead Generation Advisor

Team Leader

Lead Customer Experience Manager

Helpdesk Team Leader

Customer Service Team Leader

Perth Clinic - Admin Team Lead

Lead Nightshift Manager

Main - Team Leader (Marks & Spencer)

Technology Operations Lead

Team Leader

Team Leader - Retail Team

Team Leader (Part-time) - swim@

Fleet Delivery Team Leader

Team Leader

Operational & Technical Lead - Pensions

Local Growth & Field Community Lead

Evening Knoopologist (Team Leader)

Lead Product Designer

Front-End Technical Lead

Key Lead - George Street, Abercrombie & Fitch

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