We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made - please note that this also includes any CV uploaded. Equality monitoring information is not accessible by recruiting managers at any stage.
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Organisation
Kirklees
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Directorate
Adults & Health
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Service Area
Communities and Access Service
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Hours
30
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Number of Jobs
2
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Location(s)
North & South Kirklees
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Position type
Permanent
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Grade
Grade 6
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Salary
£21,407 - £22,817
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Advert Wording
As a Customer Service Officer, you will play a vital role in helping residents develop and improve their digital skills. The purpose of the role is to provide support that promotes digital inclusion and ensures our communities can confidently access, navigate and benefit from the online world. Whilst this post will primarily support digital activities, it may also involve wider frontline service delivery.
Key responsibilities
Support the delivery of one-to-one and drop-in digital support sessions across our communities
Support residents to be able to use technology to access essential online services (e.g. email, online forms, Council services, job searches)
Facilitate independent learning in libraries using resources such as ‘Learn My Way’
Promote online safety, particularly for vulnerable customers
Work collaboratively with colleagues, volunteers and partners
Raising awareness of digital tools available through Libraries to our communities/customers and staff awareness
Support the provision of device lending programs
Signpost residents to additional services, training opportunities or specialist support where appropriate
Maintain accurate records of training, support and advice given
Skills/experience
Strong digital skills are essential
Library experience or knowledge preferred
Experience of communicating effectively with people of diverse ages and backgrounds and digital abilities
Experience of using a wide range of digital tools, including Microsoft Office and digital devices
Ability to collect accurate statistics and customer feedback
Understand online safety and be able to support residents to stay safe online
We are recruiting to 2 roles; 1 based in North Kirklees, 1 based in South Kirklees.
These posts will work an average of 30 hours per week, but you will need to be able to work flexibly in terms of location working across the service as required and your working hours may vary depending on need and this could regularly involve evening and weekends.
Interviews are intended to take place during the week commencing Monday 13th July 2026
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Troy McIntosh is the manager for this role, please contact them on 01484 221000 for an informal discussion, or if you need any more information.
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This job is subject to a DBS check at the appropriate level, please refer to the Job Description/Profile. A conviction may not exclude candidates from appointment but will be considered as part of the recruitment process.
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We know there’s a wealth of talent among people who have a disability and we encourage applications from people with all differing abilities. So, if you need any support completing an application form, or any other format for the application or Job Description please contact the Recruitment Team for help by email:
[email protected] or phone: 01484 221000 and ask for ‘Recruitment’.
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We are committed to safeguarding and promoting the welfare of vulnerable adults and children and young people and expect all staff and volunteers to share this commitment.
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We encourage you to read our AI Guidance before submitting your application to ensure your supporting statements reflect your own authentic experience.
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Closing date
28 June 2026, 11:55 PM
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