Maintenance associate Work, Jobs in Kirklees, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Community Associate - Manchester's Newest Workspace
x+why —Manchester
- £30,000 a year
6d
Customer Service Specialist (m/f/x)
TIP GROUP —Knottingley
- £31,000 a year
- Customer service
- Communication skills
- Referral programme
Quick apply
Retail Sales Advisor - Manchester
Oak Furnitureland —Manchester
- Up to £47,811 a year
- Full-time
- Sales
- Retail sales
- Free parking
- Employee assistance programme
Application Support Associate
Zuno Tech Group —Leeds
- Full-time
- SQL
- AWS
- Software development
- Annual leave
Research Technician
University of Sheffield —Sheffield
- £27,319 a year
- Full-time
- Hybrid work
- Data analysis skills
- Laboratory experience
- Master's degree
- Annual leave
- Employee discount
5d
Sales Associate
NEXT —Sheffield
- Part-time
- Sales
- Merchandising
- IT
Resident Services Associate
Colby River —Salford
- Up to £13,126 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
Senior Resident Services Associate
Colby River —Manchester
- £31,920 a year
- Full-time
- Customer service
- Microsoft Office
- Mentoring
- Annual leave
- Life insurance
Quick apply
Environmental Technician
Strabag —Manchester
- Management
- Presentation skills
- Travel
TAP Driver Trainer, E2E Field Learning Excellence
Amazon UK Services Ltd. - A10 —Leeds
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Maintenance Associate / 2844 - The Horseshoe, Wombwell
J D Wetherspoon plc —Wombwell
- £14.27 an hour
- Part-time
- Maintenance
- Annual leave
- Employee discount
3d
Associate Customer Advocate
Aptean —Sheffield
- Full-time
- Hybrid work
- Salesforce
- Maintenance
- IT
12d
Maintenance Associate / 7207 - The Old Unicorn, Bramley
J D Wetherspoon plc —Leeds
- £14.27 an hour
- Part-time
- Maintenance
- Annual leave
- Employee discount
6d
Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract
Tesla —Manchester
- Customer service
- Engineering
- English
Virtual School Associate Applications Assistant
Leeds City Council —Leeds
- £32,061 - £33,699 a year
- Temporary
- Oracle
- Customer service
- SQL
- Annual leave
Senior Resident Service Associate - Mercer West Madison East, Leeds
Savills Management Resources —Leeds
- Social media management
- Customer service
- IT
- Employee discount
Process Safety Senior Consultant (Associate)
DEKRA —Leeds
- £70 an hour
- Hybrid work
- Engineering
- Master's degree
- Project management
9d
Nursing Associate
Pennine Care NHS Foundation Trust —Ashton-Under-Lyne
- £28,392 - £31,157 a year
- Full-time
- Annual leave
- Employee discount
11d
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

maintenance associate jobs in kirklees, wyk

Service Desk Analyst - Tier I

Community Associate - Manchester's Newest Workspace

Customer Service Specialist (m/f/x)

Retail Sales Advisor - Manchester

Application Support Associate

Research Technician

Sales Associate

Resident Services Associate

Senior Resident Services Associate

Environmental Technician

TAP Driver Trainer, E2E Field Learning Excellence

Maintenance Associate / 2844 - The Horseshoe, Wombwell

Associate Customer Advocate

Maintenance Associate / 7207 - The Old Unicorn, Bramley

Associate Installer Support Engineer (Dutch Speaking) - Fixed Term Contract

Virtual School Associate Applications Assistant

Senior Resident Service Associate - Mercer West Madison East, Leeds

Process Safety Senior Consultant (Associate)

Nursing Associate

Administrator

I want to receive the latest job alerts for maintenance associate in kirklees, wyk

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