Support associate Work, Jobs in Kirklees, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
Administrator
HCLTech —Leeds
- £24,420 - £34,000 a year
- English
- Windows
- Microsoft Office
Quick apply
13d
Clinical Research Associate
IQVIA —Manchester
- Full-time
- No degree
- Travel
Assistant Psychologist
Chrysalis Associates Limited —Sheffield
- £24,500 - £28,000 a year
- Full-time
- Working with children
- Driving
- Psychology
Quick apply
13d
Trainee Sales Associate
Citihype Ltd —Manchester
- From £24,879 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
4d
Team Member
NEXT —Huddersfield
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
1d
Resident Services Associate
Colby River —Salford
- Up to £13,126 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Life insurance
Quick apply
12d
AI Specialist
thebigword —Leeds
- Full-time
- Hybrid work
- Azure
- Customer service
- DevOps
Quick apply
Laboratory Technician
Fortrea —Leeds
- Overtime
- Laboratory experience
- English
8d
Associate - Debt Capital Markets
Together —Cheadle
- Full-time
Quick apply
IT Apprentice
QA Apprenticeships —Rotherham
- £15,600 a year
- Full-time
- Computer networking
- IT
- Communication skills
Associate Business Analyst
EtioGlobal —Sheffield
- £500 a day
- Analysis skills
- No degree
- Agile
Shipping/Receiving associate
Orchid Orthopedic Solutions —Sheffield
- Day shift
- Data entry
Quick apply
Associate
TK Maxx —Leeds
- Part-time
- No experience needed
- Employee discount
5d
ESOL Associate Lecturer
The Sheffield College —Sheffield
- £13.45 - £20.52 an hour
- Part-time
- Free parking
- Annual leave
Sales Associate
Sunglass Hut —Manchester
Call Centre Representative
Lowell Group —Leeds
- £26,200 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
Associate Data Engineer
NHS England —Leeds
- £39,959 - £48,117 a year
- Full-time
- Annual leave
11d
Loss Prevention Officer
TK Maxx —Salford
- £155 a day
- Part-time
- Employee assistance programme
- Employee discount
12d
Admin Assistant
Minsthorpe Community College —Pontefract
- £25,583 - £25,989 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Employee assistance programme
Quick apply
6h

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

support associate jobs in kirklees, wyk

Service Desk Analyst - Tier I

Administrator

Clinical Research Associate

Assistant Psychologist

Trainee Sales Associate

Team Member

Resident Services Associate

AI Specialist

Laboratory Technician

Associate - Debt Capital Markets

IT Apprentice

Associate Business Analyst

Shipping/Receiving associate

Associate

ESOL Associate Lecturer

Sales Associate

Call Centre Representative

Associate Data Engineer

Loss Prevention Officer

Admin Assistant

I want to receive the latest job alerts for support associate in kirklees, wyk

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