Insight manager Work, Jobs in Knaphill, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Performance & Insight Manager
Harvey Water Softeners —Woking
- £50,000 - £60,000 a year
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Senior Insight Manager
Circana —Bracknell
- Full-time
- Sales
- Organisational skills
- Communication skills
Insight Manager
Powerforce —Winnersh
- £45,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Azure
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
PMO Manager
North —Camberley
- Full-time
- Management
- Analysis skills
- Employee assistance programme
Senior Insight Manager
Circana UK —Bracknell
- Hybrid work
- Sales
- Organisational skills
- Communication skills
Quick apply
Project Manager
CGI —Leatherhead
- Full-time
- DevOps
- Agile
- Communication skills
Quick apply
Innovation and Enterprise Manager
Health Innovation Kent Surrey Sussex (KSS AHSN) —Gatwick Airport
- £54,000 - £57,000 a year
- Hybrid work
14d
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Strategic Commissioning Manager
Harrow Council —Harrow
- £54,810 - £62,349 a year
- Contracts
PR Officer
Forest Health —Bracknell
- £15.38 an hour
- Part-time
- Social media management
- Organisational skills
- In-person
- Free parking
Quick apply
Head of Learning & Development
Searchlight Ventures —Westminster
- £60,000 - £70,000 a year
- Full-time
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
10d
Assistant Specialty Manager
Royal Surrey NHS Foundation Trust —Guildford
- £41,957 - £50,387 a year
- Full-time
- Data analysis skills
- Leadership
- Communication skills
3d
International Future Leadership Programme
MCFT —Maidenhead
- £35,000 a year
- Full-time
- Hospitality
- Sales
- Business development
- Life insurance
- Referral programme
Quick apply
General Manager
Burhill Group Limited —Guildford
- £50,000 a year
- Full-time
9d
Senior Product Manager
Beyond Sports —Basingstoke
- £61,860 - £83,190 a year
- Full-time
- Hybrid work
- Product management
- Agile
- Communication skills
Store Manager - Guildford
Hush —Guildford
- £32,000 - £35,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
1d
Senior Events Producer (Full Time)
Darbar Arts Culture Heritage Trust —London
- £50,000 - £58,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- No degree
- Annual leave
Quick apply
4d
Internal Communications Manager
The Brain Tumour Charity —Fleet
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
11d
Professional Services Consultant - ICE
Clinisys —Woking
- Remote
- Customer service
- SQL
- Project management
3d

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

insight manager jobs in knaphill, sry

Customer Service Manager

Performance & Insight Manager

Senior Insight Manager

Insight Manager

PMO Manager

Senior Insight Manager

Project Manager

Innovation and Enterprise Manager

HR Director

Strategic Commissioning Manager

PR Officer

Head of Learning & Development

Assistant Specialty Manager

International Future Leadership Programme

General Manager

Senior Product Manager

Store Manager - Guildford

Senior Events Producer (Full Time)

Internal Communications Manager

Professional Services Consultant - ICE

I want to receive the latest job alerts for insight manager in knaphill, sry

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