Leadership development program Work, Jobs in Knaphill, Sry (with Salaries)

SERVICE DESK LEAD L2(CONTRACT)
Wipro Limited —Reading
12d
Project Manager
Hewland Engineering —Maidenhead
- £40,000 - £50,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- PMP
- Free parking
- Flexitime
Quick apply
Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Director, Portfolio Development Process & Standards Lead
CSL Behring —Maidenhead
- £230,000 - £270,000 a year
- Full-time
- Hybrid work
- Nursing
- Master's degree
- Bachelor's degree
Curriculum Manager - Lifeskills
Activate Learning —Worplesdon
- £49,366 - £59,818 a year
- Leadership
- Teaching
- Free parking
- Annual leave
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Fellow – Climate policy & development
Center for Global Development —London
- £80,325 - £95,812 a year
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
11d
Senior Makerspace Manager
Cresconova Labs —Chelsea
- £35,000.00 - £47,517.67 a year
- Full-time
- Engineering
- Master's degree
- Working with children
Quick apply
10d
Quality and Patient Safety Specialist
Fortius —London
- Full-time
- Negotiation
Quick apply
9d
MLRO / Compliance Officer (FTC)
Global Exchange Currency Exchange —Hounslow
- £65,000 a year
- Temporary
- English
- Microsoft Office
- Analysis skills
- Employee discount
- Bereavement leave
Quick apply
12d
Narrative Lead
Electronic Arts —Guildford
- Hybrid work
- Military
- Contracts
- Leadership
- Annual leave
Conference Supervisor
Foxhills Club & Resort —Chertsey
- Weekend availability
- Customer service
- Hotel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
SSCA Cancer Improvement Manager - Band 8a
Royal Surrey NHS Foundation Trust —Guildford
- £59,798 - £67,020 a year
- Full-time
- Analysis skills
- In-person
- Leadership
3d
Program Director- DaR
Viasat —Farnborough
- Sales
- Microsoft Office
- Business development
Operations Manager - Property Maintenance (Fabric)
IPM Facilities Ltd —Bordon
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
Quick apply
Program Director- DaR
Viasat, Inc. —Farnborough
- Full-time
- Sales
- Microsoft Office
- Business development
Partnerships Intern
TLC Worldwide —London
- Microsoft Powerpoint
- Organisational skills
- Internship
Experienced Commercial Leadership Program (ECLP)
GE Aerospace —West Drayton
- Full-time
- Project management
- Bachelor's degree
- Travel
- Relocation assistance
Subscriptions Growth Delivery Manager (Project Manager)
Immediate Media Co —London
- £60,000 - £65,000 a year
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Security Executive
IAG Cargo —Hounslow
- Hybrid work
- Management
- Military
- Travel
- Employee discount
- Gym membership

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leadership development program jobs near knaphill, sry

SERVICE DESK LEAD L2(CONTRACT)

Wipro Limited -
Reading

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Job details

12 days ago

Full job description

Job Description #body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
Job Title: SERVICE DESK LEAD L2(CONTRACT)
City: Reading
State/Province: Berkshire
Posting Start Date: 6/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description:
Job Description

Role:
Service desk lead

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Do:

To support the service desk agents in prompt delivery & customer service
Advise and collaborate with the agents on current issues and works toward the resolution of tickets
Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up
Coordinate with other IT teams as appropriate for closure of any escalated ticket
Act as a liaison between Service Desk and other teams to ensure effective communication between teams
To provide liaison and governance at both internal & client levels
Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations
Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets
Lead in the development of good customer service practices across the service desk
Produce statistics and management reports of the service desk to client & management
Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines
Capacity planning and capability development
Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment
Conduct shift planning to meet the service requirements of the client as per SLAs agreed
Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk
Assist SD agents by providing first line support when workloads are high, or where additional experience is required
Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers.
Team Management
Resourcing
Forecast talent requirements as per the current and future business needs
Hire adequate and right resources for the team
Train direct reportees to make right recruitment and selection decisions
Talent Management
Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness
Build an internal talent pool of HiPos and ensure their career progression within the organization
Promote diversity in leadership positions
Performance Management
Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
In case of performance issues, take necessary action with zero tolerance for will based performance issues
Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement
Lead and drive engagement initiatives for the team
Track team satisfaction scores and identify initiatives to build engagement within the team
Proactively challenge the team with larger and enriching projects/initiatives for the organization or team
Exercise employee recognition and appreciation

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Mandatory Skills: Service Desk Management .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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leadership development program jobs in knaphill, sry

SERVICE DESK LEAD L2(CONTRACT)

Project Manager

Project Lead

Director, Portfolio Development Process & Standards Lead

Curriculum Manager - Lifeskills

Registered Manager

Fellow – Climate policy & development

Senior Makerspace Manager

Quality and Patient Safety Specialist

MLRO / Compliance Officer (FTC)

Narrative Lead

Conference Supervisor

SSCA Cancer Improvement Manager - Band 8a

Program Director- DaR

Operations Manager - Property Maintenance (Fabric)

Program Director- DaR

Partnerships Intern

Experienced Commercial Leadership Program (ECLP)

Subscriptions Growth Delivery Manager (Project Manager)

Security Executive

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