Complaints manager Work, Jobs in Knebworth, Hrt (with Salaries)

Compliance & Training Manager (Part Time/Job Share)
The Professional Fundraiser —Astwick
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Employee assistance programme
Quick apply
2d
Transformation Manager
Smarter Services Ltd —London
- £40,000 a year
- Full-time
- Up to 50% travel
- PMP
- Data analysis skills
Quick apply
Build to Rent - General Manager
Sable Capital —London
- £60,000 - £70,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
Quick apply
11d
Front of House Manager / Customer Relations & Complaints Handler
Shopforcars —Luton
- From £20,000 a year
- Weekend availability
- Sales
- Administrative experience
- In-person
- Free parking
- Employee discount
Quick apply
12d
Complex Case Manager
Central London Community Healthcare NHS Trust —Harpenden
- £51,657 - £58,785 a year
- Part-time
- Rehabilitation centre
9d
Conduct & Complaints Manager
ASCOT GROUP —London
- Full-time
6d
AAA Screening Programme Manager
Bedfordshire Hospitals NHS Foundation Trust —Bedford
- £49,387 - £56,515 a year
- Full-time
- Leadership
3d
Learner Engagement Co-ordinator
The Skills Centre —London
- From £33,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
11d
Independent Living Advisor
People Places Lives Ltd. —Camden Town
- £28,860 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
2d
Multi-site Clinic Manager
EuroEyes Laser Eye Clinic —London
- £60,000 - £70,000 a year
- Full-time
- Management
- Project management
- Human resources
- Annual leave
- Employee discount
Quick apply
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
12d
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Customer Service Supervisor - Bank
TLC Care —Potters Bar
- Part-time
- Nursing home
- Customer service
- Hotel
- Employee discount
Quick apply
Store Manager
Aldi —Luton
- £52,910 - £69,000 a year
- Annual leave
Housing Officer
Gateside Homes —Hatfield
- From £30,000 a year
- Full-time
- Bachelor's degree
- Driving
- In-person
- Free parking
- Sick pay
Quick apply
5d
Operations and Complaints Manager
Castle Medical Group —Luton
- £33,280 - £39,520 a year
- Full-time
- Management
- GP surgery experience
- Human resources
- Store discount
- Employee discount
Quick apply
5d
Customer Service Advisor (Part-time)
GREENACRES LIVING MEMORIAL PARKS —Epping
- From £18,960 a year
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Store discount
Quick apply
Responsible Individual
Your Vision Children's Homes —Luton
- £450 - £500 a day
- Part-time
- Supervising experience
- In-person
- Communication skills
Quick apply
5d
Operational Account Manager
Office Test —London
- £25,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Management
- Salesforce
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Multi-Site Deputy General Manager
Nuffield Health —London
- Up to £45,450 a year
- Full-time
- Employee discount
- Gym membership
Quick apply

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Compliance & Training Manager (Part Time/Job Share)

The Professional Fundraiser -
Astwick

Quick apply

Job details

Permanent | Part-time
£38,000 - £40,000 a year
2 days ago

Benefits

Free parking
Employee assistance programme
On-site parking

Qualifications

Quality assurance
Bachelor's degree

Full job description

Job Description

Training & Compliance Manager

Join a team that feels like family!

You have probably never heard of a Fundraising Agency, most people haven’t. It’s true we are a unique business, but a business with support at its core whether that be with our charity clients or with our amazing team members.

Recognised in the Sunday Times Top best places to work 2026, we believe that achieving brilliant results starts with an exceptional culture and here at The Professional Fundraiser, or TPF to our friends, we are looking for a passionate and enthusiastic individual to join our compliance hub on a job share basis.

This will be a part time position covering 22.5 hours, 3 days a week. Thursday and Friday will be compulsory with the third day negotiable. You will work in partnership with the current Compliance and Training Manager, having equal responsibility for updating and delivering training and reporting and resolving all things compliance.

Fundraising is a highly compliant sector and this role is about setting the gold standard as an expectation rather than an exception. There will be collaboration across all areas of the business with a strong relationship between the field operations team as well as interacting directly with our clients.

What you’ll be doing;

Training

Bringing learning to life by leading interactive training sessions both virtual and in person
Ensure all training materials are fresh,updated and align with sector guidelines
Assist stakeholders with identifying skills gaps
Ensure professional representation from our team on externally led training
Partner with fellow compliance & training manager to deliver identified learning
Coordinate training schedules to maximise attendance and smooth running
Create and enhance current training resources that deliver positive and relevant impact
Leading the hub solo during times of your job shares absence

Compliance

Review and update our complaints process, collaborating with key internal and external stakeholders and our Compliance Committee.
Fundraiser complaints management, including classification, initial investigation, reporting and process recommendations as well as managing fines and penalties.
Make site visits to support fundraiser relations and ensure compliance.
Be present at any formal process, and be a part of the decision making process.
Responsible for our Mystery Shop and Observations programmes.
Relationship management with our internal Mystery Shop provider (Greenlight) as well as our external Mystery Shop processes conducted by our Charity Partners and the Chartered Institute of Fundraising.
Analyse results and produce quarterly reports on trends, behaviours, observations and training needs.
Nurture our strong client relationships by attending weekly, quarterly and annual reviews and workshops, building a rapport with our Charity Partners own compliance team.

Want to know a little bit more about us?

TPF is the leading, national fundraising agency working with large charity clients that include The Royal British Legion, Prostate Cancer and Cats Protection to name a few. We’re proudly a “team-first” agency and want every individual’s interaction with TPF to be an exemplary experience. We strive for the feeling of family, crafting personal experiences for each of our Team Members.

So what are the person specifics for this role?

We aren’t looking for a flawless, exhaustive checklist of "must-haves." What we really want is a genuine passion for learning, a commitment to compliance, and the ability to bring great energy to a room. Someone who is aligned with our values and those of our charity partners

Someone who;

Has experience in delivering training with a clear focus on learning outcomes
Can command a room and make a virtual training session feel like everyone is in a room together
IT Savvy - for when the inevitable glitch happens
Experience of interest in regulatory and company compliance
Champions an adaptable learning style - ensuring all our learners feel authentically safe, supported and included

What are the benefits of being a TPF team member?

A starting salary of between £38,000 and £40,000 FTE - depending on experience
22 days holiday (not including bank holidays and pro rata for part time) increasing on length of service
A paid day off for your birthday!
A comprehensive Employee Assistance Programme (EAP)
Beautiful countryside offices with green spaces, cows and sheep as our nearest neighbours
We even have a shower, if you ever fancied cycling or running to work!

This is a part time job share role. There will be an element of hybrid working, but being in the office will be of great benefit especially in the beginning whilst you learn all about us, you will need to be in the office for the first 12 weeks to fully embed yourself in the team.

To apply for this role and to find out more about us, please visit our , or you can drop our People & Engagement team an email you can also give us a call on 01462 458899 or text on 07561 129811.

Pay: £38,000.00-£40,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in knebworth, hrt

Compliance & Training Manager (Part Time/Job Share)

Transformation Manager

Build to Rent - General Manager

Front of House Manager / Customer Relations & Complaints Handler

Complex Case Manager

Conduct & Complaints Manager

AAA Screening Programme Manager

Learner Engagement Co-ordinator

Independent Living Advisor

Multi-site Clinic Manager

Property Operations Manager

Senior Admin Lead

Customer Service Supervisor - Bank

Store Manager

Housing Officer

Operations and Complaints Manager

Customer Service Advisor (Part-time)

Responsible Individual

Operational Account Manager

Multi-Site Deputy General Manager

I want to receive the latest job alerts for complaints manager in knebworth, hrt

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