It support manager Work, Jobs in Knebworth, Hrt (with Salaries)

IT Support Manager
Nebius —Harlow
- English
- Analysis skills
- Computer networking
Quick apply
Helpdesk Manager
Trinity Managed Services —Saffron Walden
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Supervising experience
- Computer networking
- Free parking
Quick apply
2d
Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
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Service Desk Analyst / Manager
Shieldpay —London
- Hybrid work
- Microsoft Outlook
- Travel
- SharePoint
- Flexible schedule
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
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HR Administrator / Office Manager / IT Support
Aspectus —London
- Human resources
- Organisational skills
- IT
Senior Technical Support Operations Manager
Lembaga Inspeksi Technical Inspection Services Ltd —London
- £81,600 - £122,400 a year
- Full-time
- Engineering
- In-person
- Leadership
- Free parking
- Health & wellbeing programme
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Technical Customer Success Manager
Vena Solutions —London
- £72,803 - £98,498 a year
- Full-time
- Remote
- Salesforce
- Travel
- Accounting
- Employee assistance programme
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Queue Manager
Boxxe Group —Luton
- Organisational skills
- IT
Quick apply
2d
Incident Manager - UK
AXS —London
- £70,000 - £75,000 a year
- Azure
- AWS
- Organisational skills
- Flexible schedule
4d
Senior Technical Support Manager
ComplyAdvantage —London
- Hybrid work
- No experience needed
- English
- In-person
- Annual leave
- Life insurance
Quick apply
11d
Technical Account Manager, Content Partnerships
Spotify —London
- Sales
- Work from home
- Employee assistance programme
2d
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
8d
Implementation Manager
Heidi —London
- Full-time
- AI
Application Support Lead
Global Relay —London
- Hybrid work
Technical Account Manager
Harvey —London
- Full-time
- Hybrid work
- IT
- AI
- Communication skills
Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
Technical Account Manager - EU / UK
Marqeta —London
- Remote
- APIs
- In-person
- Communication skills
- Employee stock purchase plan
- Annual leave
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Office Manager
5Tel —Woodford Green
- Up to £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
10d
Technical Account Manager, ES - EMEA - ISV
AWS EMEA SARL (UK Branch) —London
- Full-time
- Windows
- AWS
- Bachelor's degree
12d

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IT Support Manager

Nebius
Harlow

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Job details

Qualifications

Cloud infrastructure
UNIX
English
Technical support
Analysis skills
ITIL
Computer networking
IT
Linux
AI

Full job description

About Nebius:

Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

We are looking for a IT Support Manager in our data center, the key person in managing IT infrastructure maintenance. You will manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters. This role is focused on ensuring stable, efficient, and scalable operations through people leadership, structured support processes, and hands-on technical oversight.

You will own day-to-day IT support operations, oversee maintenance and incident resolution for GPU clusters, and ensure high service levels across hardware, network, and field support activities. You will act as a key escalation point, drive operational improvements, and align support execution with broader data center objectives.

Your responsibilities will include

Lead and manage L1, L2, IT infrastructure and Field Network Engineers supporting data center IT infrastructure and GPU clusters and region IX colocations.
Ensure high availability and reliability of GPU clusters and IT infrastructure
Act as the primary escalation point for complex hardware, network, and operational incidents
Monitor and drive SLA, KPI, and incident resolution performance across IT support services
Oversee proactive maintenance, troubleshooting, and problem management activities
Collaborate with infrastructure engineers, vendors, and colocation partners to resolve issues and deliver improvements
Maintain and improve support processes, documentation, and team training materials
Manage IT asset lifecycle activities, relates to responsibility area, including RMAs

We Expect You to Have

3+ years of experience managing technical support teams in a data center or similar critical infrastructure environment.
Strong hands-on background in diagnosing and resolving server hardware issues, including GPU-based systems, fiber networks.
Solid understanding of data center operations, server platforms, and enterprise networking principles.
Practical experience with IT service management processes (ITIL / ITSM).
Basic proficiency with Linux/Unix operating systems and command-line tools.
Proven ability to manage operational KPIs, incidents, and escalations.
Analytical skills
Proactive mindset, strong sense of ownership, and the ability to lead teams in high-pressure environments.
High proficiency in spoken and written English.

It will be an added bonus of you have:

Relevant certifications and trainings

Benefits & Perks:

Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams

What's it like to work at Nebius:

Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI

Equal Opportunity Statement:

Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.

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Refine Your Search

it support manager jobs in knebworth, hrt

IT Support Manager

Helpdesk Manager

Onsite Technical Lead

Service Desk Analyst / Manager

EUC & Desktop Support Manager

HR Administrator / Office Manager / IT Support

Senior Technical Support Operations Manager

Technical Customer Success Manager

Queue Manager

Incident Manager - UK

Senior Technical Support Manager

Technical Account Manager, Content Partnerships

Technical Lead, Professional Services

Implementation Manager

Application Support Lead

Technical Account Manager

Technical Support Lead

Technical Account Manager - EU / UK

Office Manager

Technical Account Manager, ES - EMEA - ISV

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