Head of customer experience Work, Jobs in Knightsbridge And Belgravia (with Salaries)

Front of House & Community Co-Ordinator - Highgate Studios
ST James Facilities —London
- £40,000 a year
- Full-time
- Front desk
- Communication skills
Quick apply
12d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Allocator
Muji —London
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Work from home
- Employee discount
Quick apply
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
CX Team Member
Foot Locker —London
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
13d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
18h
Assistant Head of Accommodation
Jigsaw Conferences Ltd —London
- £37,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Deputy Reception Manager Monday - Friday
CH&CO —London
- £36,000 a year
- Full-time
- Human resources
- Mentoring
- Recruiting
- Annual leave
- Employee assistance programme
Tier 2 Technical Support Agent (UK)
Hapana —London
- £43,000 a year
- Weekend availability
- Remote
- CRM software
- Organisational skills
- APIs
Quick apply
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
7d
Global Head of Customer Experience & Success (Sales Team)
SEMrush —London
- £320,000 - £365,000 a year
- Employee assistance programme
8d
Admissions & Recruitment Coordinator
Nuova Accademia di Belle Arti —London
- Weekend availability
- Salesforce
- English
- Recruiting
Head Concierge - London, W11
Encore —London
- £35,000 - £40,000 a year
- Management
- Customer service
- Communication skills
- Annual leave
- Employee discount
Quick apply
Assistant General Manager - Operations
Twist Museum —London
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Management
- Customer service
- Store discount
- Employee discount
Quick apply
4d
Event Sales Executive
Wild by Tart —South West London
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
Quick apply
6d
HR Business Partner
Smarter Cover —Leatherhead
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Contracts
- Financial services
- Free parking
- Work from home
Quick apply
6d
Studio Assistant
Modabrand LTD —London
- £12.73 - £16.00 an hour
- Part-time
- ERP systems
- English
- Travel
Quick apply
8d

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head of customer experience jobs near knightsbridge and belgravia

Front of House & Community Co-Ordinator - Highgate Studios

ST James Facilities -
London

Quick apply

Job details

Full-time
£40,000 a year
12 days ago

Qualifications

Guest relations
Inbound customer enquiry call handling
Client engagement
Facilities management
Internal department liaison
Client services
Front desk
Event planning assistance
Customer interaction
Events management
Guest services telephone call handling
Communication skills

Full job description

Overall Purpose

As a Front of House Host and Community Co-Ordinator you will be striving to achieve outstanding customer experience for visitors, tenants and guests. You will be representing St James and St James’ clients to go the extra mile to keep a high-level of satisfaction with every person you help.

As a Front-of-House Host/ Community Co-Ordinator, we empower you to take full responsibility for the reception and work collaboratively as a team to keep the standards at a high level. You will bring a creative mind to enhance the community ethos, working closely with the Estates Operations Manager to be their second-in-command during their absence and day-to-day functions.

Duties and Responsibilities:

The below listed task/responsibilities are not exhaustive:

To take full ownership and accountability of the reception and all associated areas, making sure that they are always kept in the best possible order, liaising with security, cleaners, facilities, and other departments as deemed necessary.
To challenge existing ways of working to improve and develop our services, always aiming for the highest possible customer experience and engagement.
To build strong relationships with tenants, clients, guests and visitors by acting as the first point of contact, providing a welcoming and professional service, managing visitor sign-ins and directing guests to the relevant floors, responding confidently to questions, queries and feedback, handling calls and messages efficiently, and always remaining calm and professional whilst being flexible and responsive to any unforeseen circumstances.
To Coordinate, Plan and Execute a comprehensive calendar of events, ensuring clear and effective communication with the wider team and the St James Events team at Head Office.
Manage and record all post and deliveries in accordance with the team agreement and operations manual.
To carry out any general administrative and facilities management tasks. Always being a responsible, friendly, organised individual.

Key Person Specification:

Ability to work independently and as well as in a team to ensure smooth daily operation.
To be a driven and proactive individual, to handle tasks effectively and professionally.
Previous experience delivering a high-level of customer service is desirable, customer service will be the successful post-holder’s focus.
The post-holder will have good written and communication skills.

Quick apply

Refine Your Search

head of customer experience jobs in knightsbridge and belgravia

Front of House & Community Co-Ordinator - Highgate Studios

Head of Customer Experience

Allocator

Facilities & Travel Coordinator

CX Team Member

Product Support Specialist (Part-Time)

Meetings & Event Sales Co-ordinator

Assistant Head of Accommodation

Communications Officer (First Contact/Despatch)

Head of Claims

Deputy Reception Manager Monday - Friday

Tier 2 Technical Support Agent (UK)

Head of Business

Global Head of Customer Experience & Success (Sales Team)

Admissions & Recruitment Coordinator

Head Concierge - London, W11

Assistant General Manager - Operations

Event Sales Executive

HR Business Partner

Studio Assistant

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