Retention specialist Work, Jobs in Knowl Hill, Brk (with Salaries)

Customer Retention Specialist
Agria Pet Insurance —Aylesbury
- Full-time
- Remote
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
Quick apply
6d
Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK
IGEL Technology GmbH —Reading
- Part-time
- Computer Science
- English
- Business
Customer Success Assistant
Lifelong Mobility —Farnham
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
14d
Employment Specialist (Individual Placement and Support)
Change Grow Live —Reading
- £30,268.05 - £32,802.41 a year
- Team management
- No degree
- Communication skills
- Employee discount
- Referral programme
Account Success Manager
Seequent —Reading
- Travel
- Communication skills
2h
College Counsellor
Farnborough College of Technology —Aldershot
- Part-time
- No degree
- Free parking
- Employee assistance programme
Dyscalculia Specialist Tutor
Young Giants —Reading
- £30 - £40 an hour
- Maths
- Experience working with children
- Bachelor's degree
Quick apply
Service Sales Specialist
Oxford Instruments plc —High Wycombe
- CRM software
- Negotiation
- Annual leave
- Employee assistance programme
5d
Assistant Team Manager, Children's Specialist Support Team (pay award pending)
Bracknell Forest Council —Bracknell
- £58,440 - £61,691 a year
- Full-time
- Hybrid work
- Analysis skills
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
5d
Lead DCI Operations Specialist
Capital One UK —Farnborough
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Training & development
Senior Product Manager
The Rank Group —Maidenhead
- Mentoring
- Communication skills
- Flexible schedule
- Life insurance
Quick apply
Graduate Operations Manager
Palmer and Howells —Guildford
- £38,000 a year
- Travel
- Communication skills
- School
- Annual leave
- Life insurance
Support Office - HR Advisor
Grandir UK —Basingstoke
- Up to £35,000 a year
- Full-time
- Analysis skills
- Human resources
- Training & development
- Annual leave
- Employee discount
Quick apply
6d
Deputy Chief People Officer
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £112,782 - £129,783 a year
- Full-time
- Continuous improvement
- Recruiting
- Contracts
13d
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Quick apply
Senior Account Manager
Audience Collective —London
- £48,000 - £50,000 a year
- Remote
- Continuous improvement
Quick apply
Marketing Manager
Places for People —Camberley
- Up to £50,000 a year
- Employee assistance programme
- Employee discount
3d
Training & Engagement Specialist North UK (Cardiometabolics)
Abbott Laboratories —Maidenhead
- Full-time
- Presentation skills
- Computer skills
- Training & development
Solution Owner
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Client Executive
NetApp —Windsor
- Full-time
- Hybrid work
- Sales
- Annual leave
- Employee assistance programme

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Customer Retention Specialist

Agria Pet Insurance -
Aylesbury

Quick apply

Job details

Full-time
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Computer literacy
Retention call handling
Contract renewal support
Customer renewal management
Churn prevention
Computer skills
Customer interaction
Outbound calling
Communication skills

Full job description

The Role:

We’re looking for a Customer Retention Specialist to join our busy team here at Agria Pet Insurance where you’ll support our customers who are coming to the end of their current policy and want to discuss their renewal with us.

A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.

You’ll be enthusiastic about our products and be able to talk confidently to our customers, making sure they understand everything about their policy and quotation.

This role can be based fully remote or from our Aylesbury, Buckinghamshire office once a week (every Wednesday).

You will be required to attend a two week, in office induction when you start (accommodation provided for remote workers).

You must be able to commit to these arrangements in order to be considered for this role.

What you’ll be doing:

Handle all retention & renewal calls, both inbound and outbound, to ensure optimal rate of retained and renewed policies.
Outbound calling including but not limited to; retention and renewal, breeders, requesting information for claims and underwriting of new policy applications.
Objection handling including but not limited to; policy cancellations, premium increases, Claims decisions.
Support and advise Sales and Customer Service agents with complex queries.
Be the escalation point for complex queries and carry out required investigations to find a satisfactory resolution.
Handle any calls that overflow from Sales or Customer Service to maintain required service levels
Record and maintain accurate policyholder information using the in-house computer systems

What we’re looking for:

Previous experience of working in a customer retention environment with a passion for providing great customer service
Good initiative and problem solving skills
Ability to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening)
Good computer skills – able to take in-bound calls whilst navigating our in-house system
Confident communicator

Why choose Agria Pet:

Agria Pet Insurance is one of the UK's leading specialist pet insurance providers. We only provide lifetime insurance for animals, so truly understand and care about our customers and their beloved pets - especially as most of our team are pet parents, and we're all animal-lovers. Our passion for pets means that we are trusted by The Royal Kennel Club, Lloyds and many other significant affinity partners to provide lifetime pet insurance in their names.

Working closely with animal welfare organisations, vets and breeders, gives us deep insight on what's best for pets. And we give back too - including supporting hundreds of animal rescues, protecting over 100,000 rescued animals, and through donations of over £2m to animal charities.

We are a strong, growing business, having doubled our GWP in the last 5 years, with a supportive ethos and family feel. We became one of the UK’s Best Workplaces™ in 2023, 2024, 2025 and again in 2026, we have the top 4 slots on Which? Best Buy pet insurance, are ranked 4.8 on Trustpilot (higher than any other pet insurance provider) and we are extremely proud to be the only carbon negative pet insurer in the UK.

What we offer:

Competitive commission structure
25 days annual leave which increases with service, plus bank holidays
Opportunity to buy/sell up to 5 days annual leave per calendar year
Pension and Life Assurance scheme
Access to 25% off insuring your pet with Agria. Friends and family are also entitled to a discount too
We aim to support the health and wellbeing of all our colleagues so you’ll have access to a Health Cash Plan, mental health support and health and wellbeing platforms, including Headspace

Quick apply

Refine Your Search

retention specialist jobs in knowl hill, brk

Customer Retention Specialist

Working Student, Customer Retention & Renewals Specialist (m/f/d) - Reading, UK

Customer Success Assistant

Employment Specialist (Individual Placement and Support)

Account Success Manager

College Counsellor

Dyscalculia Specialist Tutor

Service Sales Specialist

Assistant Team Manager, Children's Specialist Support Team (pay award pending)

Lead DCI Operations Specialist

Senior Product Manager

Graduate Operations Manager

Support Office - HR Advisor

Deputy Chief People Officer

QA Specialist

Senior Account Manager

Marketing Manager

Training & Engagement Specialist North UK (Cardiometabolics)

Solution Owner

Client Executive

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