Business specialist Work, Jobs in Knowsley, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior People Relations & Policy Manager
Home Bargains —Liverpool
- Management
- Microsoft Office
- Analysis skills
- Store discount
- Employee assistance programme
Quick apply
CRO Specialist
Matalan —Liverpool
- Full-time
- Analysis skills
- Agile
- IT
- Employee discount
Quick apply
Assistant Sourcing Specialist
Matalan —Liverpool
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Negotiation
- Employee discount
Quick apply
Head of Asset Optimisation
The Riverside Group —Liverpool
- £84,239.41 a year
- Full-time
- Continuous improvement
- Communication skills
Mobile Health & Performance Specialist (Driving Role)
Myometrix Ltd (Telomyx) —Frodsham
- £30,000 a year
- Weekend availability
- First Aid Certification
- IT
- In-person
- Free parking
- Annual leave
Quick apply
Marketing Manager
PlantSea Ltd —Liverpool
- £35,000 - £45,000 a year
- Full-time
- IT
- In-person
- Marketing
- Employee stock purchase plan
- Sick pay
Quick apply
12d
Premium Property Estate Agent
Fine & Country —Chester
- £8,000 - £120,000 a year
- Remote
Quick apply
Customer Analytics Specialist
Nationwide Building Society —Chester
- £48,000 - £63,000 a year
- Full-time
- Analysis skills
5d
Customer Operations Administrator
PurelyPowered Ltd —Preston
- £24,420 - £31,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
11h
Sales and Marketing Executive
IS Group —Flint
- £28,500 - £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Quick apply
6d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Liverpool
- Temporary
- Customer service
Business Analyst
The Granite Group —Liverpool
- Up to £39,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Flexible schedule
Quick apply
Workshop Manager
Northgate Vehicle Hire —Knowsley
- £40,921 a year
- Maintenance
- Employee discount
Quick apply
13d
Stakeholder and Communications Officer
COLAS ROADS UK —Chester
- £30,000 - £35,000 a year
- Hybrid work
- Customer service
- Organisational skills
- Contracts
- Annual leave
- Employee discount
Key Account Manager
DCBL —Runcorn
- £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Free parking
- Employee assistance programme
Quick apply
14d
People Partner
Pinnacle Group —Liverpool
- £45,000 - £50,000 a year
- Hybrid work
- Analysis skills
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
SENDIASS Practitioner - Sefton
Kids Charity —Sefton
- £20,720 a year
- Full-time
- Microsoft Excel
- Organisational skills
- IT
- Flexible schedule
Employee Relations & Engagement Specialist- Field Based
Iceland —Deeside
- Full-time
- Analysis skills
- Presentation skills
- Organisational skills
- Free parking
- Store discount
Teacher
Progress Schools —Liverpool
- £30,900 - £41,200 a year
- English
- IT
- School
- Employee discount
- Referral programme

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

business specialist jobs in knowsley, msy

Head of Customer Experience

Senior People Relations & Policy Manager

CRO Specialist

Assistant Sourcing Specialist

Head of Asset Optimisation

Mobile Health & Performance Specialist (Driving Role)

Marketing Manager

Premium Property Estate Agent

Customer Analytics Specialist

Customer Operations Administrator

Sales and Marketing Executive

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Business Analyst

Workshop Manager

Stakeholder and Communications Officer

Key Account Manager

People Partner

SENDIASS Practitioner - Sefton

Employee Relations & Engagement Specialist- Field Based

Teacher

I want to receive the latest job alerts for business specialist in knowsley, msy

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