Senior communication specialist Work, Jobs in Knowsley, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Senior Talent Acquisition Partner
Northbridge Talent Group —Liverpool
- £54,420.00 - £76,327.06 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
Designated Safeguarding officer (DSL)/Behaviour lead
This Is My Education LTD —St Helens
- £28,000 - £32,000 a year
- Organisational skills
- Care plans
- Leadership
- Sick pay
Quick apply
Teacher
Progress Schools —Liverpool
- £30,900 - £41,200 a year
- English
- IT
- School
- Employee discount
- Referral programme
Community Partnerships Manager
Chester Zoo —Chester
- £40,430 a year
- Full-time
- Microsoft Powerpoint
- Supervising experience
- Project management
- Annual leave
- Employee assistance programme
Head of Entertainment Operations
Scandinavian Pinball Entertainment —Liverpool
- £64,000 - £100,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
Quick apply
1d
PR Manager
Chester Zoo —Chester
- £40,430 a year
- Weekend availability
- Hybrid work
- Organisational skills
- Free parking
- Annual leave
9d
Assistant Headteacher
Keys Children —Ellesmere Port
- £45,000 - £50,000 a year
- Full-time
- Leadership
- School
- Teaching
- Employee discount
- Referral programme
Quick apply
Private Client Partner
Eventus Recruitment Group —Chester
- From £70,000 a year
- Call to connect
- Hybrid work
- Business development
- Supervising experience
- Mentoring
- Free parking
- Annual leave
Senior Technician
Kier Group —Liverpool
- From £40,000 a year
- Full-time
- AutoCAD
- Engineering
- Communication skills
Director of Digital Media
RedMark Digital Solutions Ltd —Liverpool
- £74,384.63 - £98,729.56 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Registered Manager
New Chapters Care —Liverpool
- From £50,000 a year
- Full-time
- Childcare
- Organisational skills
- In-person
- Free parking
Quick apply
Specialist Information Analyst
Mersey and West Lancashire Teaching Hospitals NHS Trust —Huyton
- £49,387 - £56,515 a year
- Full-time
- Data analysis skills
- IT
- Negotiation
2d
Deputy Headteacher
Bright Futures Care —Manchester
- £51,000 - £58,000 a year
- Full-time
- Management
- Data analysis skills
- Leadership
- Annual leave
9d
Learning & Development Manager
Permanently Unique Group —Salford
- £55,000 - £60,000 a year
- Full-time
- Sales
- Project management
- Travel
Quick apply
Senior EPR Communications Manager
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Rehabilitation centre
5d
P2P & Data Lead
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Presentation skills
11d
Senior Regulatory Specialist
Ecolab Inc. —Northwich
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Trader
Government Commercial Agency —Liverpool
- £48,027 - £53,310 a year
- Full-time
- Microsoft Excel
- Presentation skills
- IT
- Annual leave
- Work from home
10d
New Account Manager
CSA Group —Hawarden
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior communication specialist jobs in knowsley, msy

Head of Customer Experience

Senior Talent Acquisition Partner

Designated Safeguarding officer (DSL)/Behaviour lead

Teacher

Community Partnerships Manager

Head of Entertainment Operations

PR Manager

Assistant Headteacher

Private Client Partner

Senior Technician

Director of Digital Media

Registered Manager

Specialist Information Analyst

Deputy Headteacher

Learning & Development Manager

Senior EPR Communications Manager

P2P & Data Lead

Senior Regulatory Specialist

Senior Trader

New Account Manager

I want to receive the latest job alerts for senior communication specialist in knowsley, msy

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