It service delivery manager Work, Jobs in Knutsford, Chs (with Salaries)

IT Service Delivery Manager
Custodia Technology Limited —Knutsford
- £40,000 a year
- Full-time
- Management
- Computer networking
- IT
- Free parking
- Work from home
Quick apply
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Service Delivery Manager
Together —Cheadle
- Full-time
- Communication skills
Quick apply
IT Service Desk Manager
Express Solicitors —Manchester
- Up to £45,000 a year
- Windows
- Supervising experience
- Travel
- Employee assistance programme
1d
Service Desk Manager
Evolve BG Ltd —Wigan
- £50,000 a year
- Leadership
- Communication skills
Quick apply
13d
Service Delivery Manager
Everything Tech Group —Manchester
- £40,000 - £60,000 a year
- Full-time
- Customer service
- Windows
- Analysis skills
Quick apply
2nd Line IT Support Analyst
Mission Mars (Head Office) —Manchester
- £30,000 - £32,000 a year
- Full-time
- Hospitality
- Azure
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
14d
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
8d
Mainframe Systems Programmer (IMS)
Barclays —Knutsford
- Continuous improvement
- Scripting
Development Manager
Data8 Ltd —Chester
- £55,000 - £60,000 a year
- Full-time
- DevOps
- Mentoring
- Software development
- Free parking
- Employee discount
Quick apply
Global IT Operations Manager
Muck Rack —Manchester
- £52,000 - £92,000 a year
- Remote
- Analysis skills
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Product Development Manager
MetroRod Ltd —Macclesfield
- £70,000 - £95,000 a year
- Full-time
- Azure
- Management
- Product management
- Annual leave
- Employee assistance programme
Quick apply
1d
IT Project Manager
Sodexo —Manchester
- Full-time
- ERP systems
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
1d
IT Manager
Factory International —Manchester
- £46,000 a year
- Microsoft Access
- Azure
- Computer networking
13d
Mainframe Service Engineer
Barclays —Knutsford
5d
IT Engineering Manager
bet365 —Stoke-on-Trent
- Full-time
- IT
Quick apply
Group Head of Testing
Together —Cheadle
- Full-time
- Azure
- DevOps
- APIs
Quick apply
Project Manager
BT —Manchester
5d
Digital Systems Application Administrator
Manchester University NHS Foundation Trust —Manchester
- £28,392 - £31,157 a year
- Full-time
- University
- Data entry
- AI
19h
2nd Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
- Annual leave
- Life insurance

I want to receive the latest job alerts for it service delivery manager in knutsford, chs

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it service delivery manager jobs near knutsford, chs

IT Service Delivery Manager

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Work from home
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Management
Technical support
ITIL
Computer networking
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford Office

Must have right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodia’s internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
Own the performance and lifecycle management of Custodia’s internal IT systems, platforms, and productivity tools.
Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
Define, implement, and monitor SLAs and KPIs for internal IT services.
Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
Act as the escalation point for internal IT issues impacting productivity or business operations.
Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
Maintain alignment with Custodia’s compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
Ensure proper controls are in place around access management, data handling, and system availability.
PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
Proactively identify and implement opportunities for automation, standardization, and modernization.
Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare

Sick Pay

Pension 4%

Free onsite parking

Job Types: Full-time, Permanent

Pay: £40,000.00 per year

Benefits:

Casual dress
Company pension
Sick pay
Work from home

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

it service delivery manager jobs in knutsford, chs

IT Service Delivery Manager

IT Service Delivery Manager

Service Delivery Manager

IT Service Desk Manager

Service Desk Manager

Service Delivery Manager

2nd Line IT Support Analyst

1st line Service Desk Analyst

Mainframe Systems Programmer (IMS)

Development Manager

Global IT Operations Manager

Product Development Manager

IT Project Manager

IT Manager

Mainframe Service Engineer

IT Engineering Manager

Group Head of Testing

Project Manager

Digital Systems Application Administrator

2nd Line Support Analyst

I want to receive the latest job alerts for it service delivery manager in knutsford, chs

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected