Senior operations analyst Work, Jobs in Knutsford, Eng (with Salaries)

Client Support Specialist
Barclays —Knutsford
- Monday to Friday
- Communication skills
- Banking
Transition Co-ordinator
Barclays —Knutsford
- Communication skills
- Banking
Specialist Customer Care
Barclays —Knutsford
- Banking
Laboratory Assistant
Tetra Tech —Manchester
- Laboratory experience
- Quality control
- Organisational skills
13d
DFIR Lead Cyber Operations Analyst
Barclays —Knutsford
- Weekend availability
- Mentoring
- Leadership
- Communication skills
Senior Consultant - Business Analyst
PACT Solutions —Manchester
- £55,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Quick apply
6d
Senior Business Analyst
CDL Software —Manchester
- £60,000 - £68,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Mentoring
- Agile
- Free parking
- Referral programme
Quick apply
Senior / Lead QA Analyst
People Places Lives Ltd. —Wigan
- £40,000 - £45,000 a year
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Free parking
Quick apply
Graduate Portfolio Performance Analyst
Perch Group —Manchester
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Health & wellbeing programme
- Work from home
Quick apply
1d
Senior SOC Analyst
Focus Group —Manchester
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
Quick apply
Senior Project Manager
EG Group —Horwich
- Full-time
- Hybrid work
- PMP
- Travel
- Communication skills
- Free parking
- Annual leave
Cryptographic Operations Technician
Barclays —Knutsford
- Weekend availability
- SharePoint
Senior Business Analyst
AJ Bell —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Agile
- Employee assistance programme
Quick apply
7d
Senior Commercial Analyst
Fourth —Macclesfield
- Hybrid work
- Hotel
- Analysis skills
- Communication skills
- Flexible schedule
- Life insurance
9d
Senior Business Analyst
Gousto —Warrington
- Full-time
- Hybrid work
- Master's degree
- Scripting
- AI
Quick apply
FP&A Analyst
Ingram Micro —Northwich
- Full-time
- Hybrid work
- Analysis skills
- Employee discount
- Referral programme
PMO Analyst
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- PMP
- Maths
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Manager - Real Time Delivery Manager EMEA
Live Nation —Manchester
- Full-time
- Data analysis skills
- Analysis skills
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
Consultant/Senior Consultant - Systems
PACT Solutions —Manchester
- £42,000 - £70,000 a year
- Full-time
- Hybrid work
- System design
- Travel
- Mentoring
Quick apply

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Client Support Specialist

Barclays -
Knutsford

Apply Now

Job details

Permanent

Qualifications

Live chat
Customer service call handling
Stakeholder collaboration
Stakeholder liaison
Process improvement
Change management
Risk management
Customer interaction
Communication skills
Banking

Full job description

Date live: 24/07/2026

Business Area: Corporate Digital Banking

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000082216

Join us as a Client Support Specialist where you will be delivering exceptional customer service whilst resolving complex customer needs or request. This role is 100% telephony-based, focusing on communication via phone.

It is a Monday – Friday position, working shifts ranging between 8am – 7pm.

To be successful as a Client Specialist Support you should have experience with:

Excellent Customer Service skills.
Good communication skills.
Problem Solving.

Some other highly valued skills may include:

Previous knowledge/experience within telephony background.
Ability to adapt to change.
Ability to manage multiple customer inquiries, tasks, and priorities.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in Knutsford.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

senior operations analyst jobs in knutsford, eng

Client Support Specialist

Transition Co-ordinator

Specialist Customer Care

Laboratory Assistant

DFIR Lead Cyber Operations Analyst

Senior Consultant - Business Analyst

Senior Business Analyst

Senior / Lead QA Analyst

Graduate Portfolio Performance Analyst

Senior SOC Analyst

Senior Project Manager

Cryptographic Operations Technician

Senior Business Analyst

Senior Commercial Analyst

Senior Business Analyst

FP&A Analyst

PMO Analyst

Senior Manager - Real Time Delivery Manager EMEA

Compliance QA Analyst

Consultant/Senior Consultant - Systems

I want to receive the latest job alerts for senior operations analyst in knutsford, eng

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