Technology infrastructure Work, Jobs in Knutsford, Eng (with Salaries)

Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Azure
- Computer Science
- Bachelor's degree
- Free parking
- Health & wellbeing programme
Quick apply
2d
Network Engineer (2nd Line)
Fusion Fibre Group —Warrington
- £34,000 - £42,000 a year
- Full-time
- Hybrid work
- Travel
- Computer networking
- Linux
Quick apply
9d
Data Center Engineer
Datum Datacentres Ltd —Manchester
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- English
- Life insurance
- Sick pay
Quick apply
12d
IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
IT Support Analyst (On Site)
Infopro Digital Services Limited —Ellesmere Port
- Full-time
- Microsoft Outlook
- Customer service
- Windows
Quick apply
DevOps Engineers (DV Security Clearance)
CGI —Manchester
- Full-time
- DevOps
- Java
- Scripting
Quick apply
Product Owner
Custodia Technology Limited —Knutsford
- £50,000 - £60,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
IT Infrastructure Engineer
Partnering Health Ltd —Stoke-on-Trent
- Up to £30,000 a year
- Full-time
- Customer service
- Windows
- Travel
- Free parking
- Sick pay
Quick apply
Senior Network Engineer
razorblue Careers —Salford
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
CCTV Installation Engineer
VIS Systems Ltd —Bury
- £32,000 - £50,000 a year
- Full-time
- Customer service
- Driving
- Computer networking
- Free parking
- Employee assistance programme
Quick apply
4d
Solar Electrician
Glow Green Ltd —Manchester
- Up to £60,000 a year
- Full-time
- Customer service
- Bachelor's degree
- IT
- Referral programme
- Sick pay
Quick apply
9d
Product Engineer - M365 Unified Collaboration & Gen AI
Barclays —Knutsford
- Azure
- DevOps
- Scripting
4d
IT Support Analyst - Permanent / Full time
The Coffee House —Warrington
- £35,000 a year
- Full-time
- Computer Science
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
11d
Technical Services Engineer
Encirc —Elton
- £29,000 - £31,000 a year
- Windows
- Microsoft Office
- In-person
Quick apply
Product Owner
Custodia —Knutsford
- Up to £60,000 a year
- Full-time
- Agile
- Communication skills
- Free parking
- Annual leave
2d
Service Engineer
Barclays —Knutsford
- Maintenance
- SQL
- Analysis skills
8d
IT Infrastructure Engineer
EG Group —Horwich
- Full-time
- Hybrid work
- Windows
- Scripting
- IT
- Free parking
- Annual leave
Software Engineer (DV Security Clearance)
CGI —Manchester
- Full-time
- Azure
- Java
- AWS
Quick apply
Infrastructure & Hardware Engineer - On Site
IAE —Stoke-on-Trent
- £25,000 - £37,650 a year
- Full-time
- Azure
- Computer Science
- Java
- Life insurance
- Sick pay
Quick apply
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Communication skills
Quick apply

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technology infrastructure jobs near knutsford, eng

Technical Support Agent Level 2

Custodia Technology Limited
Knutsford

Quick apply

Job details

Permanent | Full-time
£32,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Annual leave
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Driving Licence
Azure
Computer Science
Kubernetes
Ansible
Microsoft SQL Server
Bash (Unix shell)
Docker
Bachelor's degree
Terraform
Scripting
IT
Linux
Root cause analysis
Communication skills
Python
PowerShell
Active Directory

Full job description

Job Role

This is an office based position.

Please have full right to work as this job is not open to sponsorship

Preferable to drive due to the remote location

Shift pattern: 6.00am - 2.30pm, 2.00pm - 10.30pm, 10.00pm - 6.30am

28 days annual leave per year (Includes working weekends and Bank holidays)

Location: Booths Park, Chelford Road, Knutsford, UK : Preferrable to hold a driving license as we are based remote

Position Overview:
As a Technical Support Agent (L2), you will provide advanced technical support for Custodia’s products and services, focusing on troubleshooting and resolving complex issues while escalating only the most advanced cases. You will work closely with the Tech Support Team Lead and other team members to ensure timely resolution of support requests, maintain high levels of customer satisfaction, and contribute to the overall operational efficiency of the technical support function. The role requires solid technical knowledge, critical thinking, and strong communication skills to bridge customer needs and technical resolutions.

Key Responsibilities:
Technical Support & Troubleshooting:

Resolve Level 2 technical support tickets, escalations, and incidents within defined SLAs.

Diagnose and troubleshoot complex technical problems using system logs, monitoring tools, and issue documentation.

Troubleshoot and resolve system and network issues, ensuring minimal downtime and optimal performance.

Provide detailed root cause analysis for recurring issues and propose solutions to improve system stability.

Perform intermediate-level configurations, installations, maintenance and updates on Custodia’s hybrid cloud and on-premises systems.

Collaborate with the Tech Support Team Lead to refine troubleshooting methodologies and best practices.
System Monitoring & Maintenance:

Monitor system performance and resource utilization, identifying areas for optimization.

Ensure platform performance meets defined KPIs, escalating deviations when necessary.

Assist in configuring, maintaining, and updating infrastructure as code tools like Terraform and Ansible.

Support and maintain the CI/CD pipelines under the direction of senior engineers or team leads.

Ensure all technical documentation is accurate and up-to-date for internal use.

Customer Interaction & Case Management:

Communicate with customers to gather detailed information about technical issues and provide timely updates on case progress.

Escalate unresolved or highly complex issues to Level 3 support or product teams, ensuring all relevant details are captured.

Work collaboratively with the Customer Service Team to ensure seamless resolution of customer concerns.
Team Collaboration & Knowledge Sharing:

Actively participate in team meetings, training sessions, and technical discussions to enhance overall team knowledge.

Share insights and lessons learned from resolved incidents to help reduce repeat issues.

Foster a culture of collaboration and teamwork to improve service delivery and team efficiency.
Operational Efficiency & Process Improvement:

Proactively identify opportunities to improve processes, tools, and workflows for technical support.

Provide input on alarming and threshold configurations to ensure optimal system monitoring.

Contribute to building and maintaining a robust knowledge base for recurring issues and best practices.

Participate in post-incident reviews and contribute to implementing preventive measures to reduce similar issues.

Qualifications & Skills:
Required Technical Skills:

2+ years of experience supporting IT enterprise level infrastructure or a related technical role.

Strong knowledge of mixed Windows Server (2012-2019) and Linux (RedHat), SQL Server, Networking, and Active Directory.

Familiarity with cloud environments (e.g., Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Proficiency in scripting languages (e.g., PowerShell, Python, Bash).

Experience working with ticketing systems and adhering to SLAs/KPIs.

Exposure to voice recording platforms, IP networks, or storage technologies is a plus.

Preferred Skills:

Basic understanding of CI/CD pipelines and infrastructure as code tools (e.g., Terraform, Ansible).

Bachelor's degree in Computer Science, Information Systems, or related field or equivalent work experience.

Certifications such as ITIL Foundation, Microsoft Azure, or equivalent are highly desirable.
Key Traits & Soft Skills:

Reliability: Consistently delivers high-quality work on time and communicates effectively when delays occur.

Critical Thinking: Demonstrates the ability to analyze technical issues logically and identify effective solutions.

Customer Focus: Balances technical resolutions with customer satisfaction, ensuring clear and empathetic communication.

Teamwork: Collaborates effectively with team members, mentors junior staff, and contributes to shared goals.

Productivity: Manages tasks independently, prioritizes effectively, and meets deadlines consistently.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

Company pension
Free parking
Gym membership
Health & wellbeing programme
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Knutsford WA16: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

technology infrastructure jobs in knutsford, eng

Technical Support Agent Level 2

Network Engineer (2nd Line)

Data Center Engineer

IT Service Delivery Manager

IT Support Analyst (On Site)

DevOps Engineers (DV Security Clearance)

Product Owner

IT Infrastructure Engineer

Senior Network Engineer

CCTV Installation Engineer

Solar Electrician

Product Engineer - M365 Unified Collaboration & Gen AI

IT Support Analyst - Permanent / Full time

Technical Services Engineer

Product Owner

Service Engineer

IT Infrastructure Engineer

Software Engineer (DV Security Clearance)

Infrastructure & Hardware Engineer - On Site

Senior Network Engineer (Service Provider)

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