Benefits manager Work, Jobs in Laleham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
2d
Deputy Finance Manager
East Surrey Hospital —Chertsey
- £51,657 - £58,785 a year
- Full-time
- Accounting
- Organisational skills
- Financial services
- Work from home
- Sick pay
Quick apply
2d
Senior Schools Engagement Manager
WWF —Woking
- £45,167 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Teaching
- Annual leave
9d
HR MANAGER
Qureos Inc —Chertsey
- £38,000 - £68,000 a year
- Full-time
- Microsoft Office
- Human resources
- Business
Data Governance Manager
Cover-More —Uxbridge
- £90,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
6d
Programme Manager (Contract)
Linear Executive Search —London
- £800 - £925 a day
- Temporary
- Hybrid work
- Human resources
- Software development
- IT
- Work from home
Quick apply
10d
Purchasing Manager
Accent Catering Services Ltd —Staines-upon-Thames
- £63,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
Senior Customer Experience Manager
Macmillan Cancer Support —London
- £55,000 - £61,000 a year
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Employee discount
- Flexible schedule
12d
Deputy Finance Manager
Ashford and St. Peter's Hospitals NHS Foundation Trust —Chertsey
- £51,657 - £58,785 a year
- Full-time
- Management
- Accounting
- Organisational skills
- Employee discount
5d
Team Manager
Via Community Ltd —Hillingdon
- £40,807 - £41,586 a year
- Full-time
- Leadership
- Communication skills
Claims Manager
4th Dimension Innovation Ltd —Egham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick apply
12h
Area Support Manager
Impact Food Group —Chertsey
- £40,000 a year
- Full-time
- Management
- Restaurant
- Annual leave
- Employee discount
Quick apply
12d
Neighbourhood Team Manager
PA Housing —Walton-on-Thames
- £50,426 - £52,569 a year
- Call to connect
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
5d
Operations Support Manager
CitySprint —Poyle
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
7d
Hospitality Academy Learning and Development Manager
Sodexo —Ascot
- £47,000 a year
- Full-time
- Hospitality
- Leadership
- Employee assistance programme
Quick apply
8d
Senior Specialist, People Partner – Production and Operations
McLaren Racing —Woking
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Office
- Human resources
- Life insurance
Quick apply
Senior Complaints Manager
British Business Bank —London
- £55,000 - £67,500 a year
- Monday to Friday
- Hybrid work
- Annual leave
- Employee discount
Quick apply
5d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
7d
Deputy Head of Electoral Services
Runnymede —Addlestone
- £35,032 - £38,875 a year
- Hybrid work
- Supervising experience
- Organisational skills
- Communication skills
- Free parking
- Annual leave
1d
Relationship Manager
Acacium Group —London
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Employee assistance programme
Quick apply

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
2 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

benefits manager jobs in laleham, sry

Customer Service Manager

Deputy Finance Manager

Senior Schools Engagement Manager

HR MANAGER

Data Governance Manager

Programme Manager (Contract)

Purchasing Manager

Senior Customer Experience Manager

Deputy Finance Manager

Team Manager

Claims Manager

Area Support Manager

Neighbourhood Team Manager

Operations Support Manager

Hospitality Academy Learning and Development Manager

Senior Specialist, People Partner – Production and Operations

Senior Complaints Manager

People Operations Manager - Events

Deputy Head of Electoral Services

Relationship Manager

I want to receive the latest job alerts for benefits manager in laleham, sry

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