Customer care manager Work, Jobs in Lambeth, Gtl (with Salaries)

Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Sales
- Contracts
- Leadership
Quick apply
17h
Customer Experience Manager
BidvestNoonan —London
- £42,000 a year
- Full-time
Quick apply
Duty Operations Manager
Science Museum Group —London
- £39,884 a year
- Full-time
- School
- Annual leave
- Employee assistance programme
13d
Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Maintenance
- Contracts
- Leadership
Quick apply
Customer Support Lead
Legl —London
- Hybrid work
- AI
3d
Senior Customer Success Manager
Insurity —London
- £48,000 - £88,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Referral programme
Quick apply
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
10d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
Customer Relationship Manager
Youngman Lovell Ltd —London
- £24,420.00 - £48,510.43 a year
- Part-time
- Hybrid work
- Customer service
- Salesforce
- Analysis skills
Quick apply
11d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Customer Success Manager
Insurity —London
- £39,000 - £77,000 a year
- Microsoft Powerpoint
- Data analysis skills
- English
- Annual leave
- Referral programme
Quick apply
9d
Front Office Manager
Derahire —London
- £57,000 - £60,000 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Hotel
- Free parking
Quick apply
17h
Customer Support Team Lead
LGDG GROUP —London
- Full-time
- Supervising experience
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Corporate Guest Services Manager
Portico Corporate Reception Management —London
- £50,000 a year
- Full-time
- Leadership
- Annual leave
- Life insurance
Quick apply
13d
Customer Success Manager
Cvent —London
- Full-time
- Hybrid work
- Analysis skills
- Travel
- AI
- Work from home
Store Manager - Canary Wharf
Chisholm Hunter Ltd —London
- Full-time
- Management
- Retail management
- Retail sales
Quick apply
Reception Manager/Concierge Monday - Friday
CH&CO —London
- £40,170 a year
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
Customer Support - Manager, LONDON
nsave —London
- Full-time
- Communication skills
- Annual leave
- Gym membership
Quick apply

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customer care manager jobs near lambeth, gtl

Zara Covent Garden Customer Experience Manager

INDITEX -
London

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Job details

Full-time
17 hours ago

Qualifications

Sales
Contracts
Leadership
Communication skills
Time management

Full job description

Job Description: Customer Experience Manager (Store-based) | Zara | UK & Ireland

Job purpose

To lead Zara’s customer experience across all sales channels by putting the customer at the centre of daily actions, developing strategies that improve store team performance and store sales, and ensuring the best possible in-store experience.

Contract

Full-time. Full flexibility required (evenings and weekends).

Reporting to

Store Director / General Manager.

Key responsibilities

Customer experience and omnichannel

Work with the management team to achieve and exceed store sales targets through enhancing customer experience.
Understand and analyse customer behaviour to implement strategies based on current and potential market trends.
Monitor customer experience performance, adapt strategies and ensure consistent follow-up.
Drive all omnichannel experiences, ensuring seamless integration of online with physical store experiences.
Stay up to date with Zara.com and digital marketing strategies to share key updates with the team and customers.
Partner with the Operations Manager to understand the customer journey, ensure sufficient cover in key service areas, and optimise resources using Orquest.
Support and train teams to resolve customer complaints and proactively reduce recurrence of incidents; maintain regular communication with the Customer Service Department.

People, wellbeing and capability building

Promote HR policies, procedures and the Code of Conduct by leading by example; contribute to a healthy and positive store atmosphere.
Lead and develop Customer Experts through performance reviews and PDPs using LEAP, monitoring progression and building succession plans.
Ensure correct implementation of customer experience training, including training on engagement-to-purchase and on product awareness, trends, vocabulary, devices and tools to close the sale successfully.
Implement strategies to meet customer needs by aligning customer profiles with team strengths; build loyalty-focused actions.
Own payroll processes and ensure ER processes are followed in line with company policy.

Store standards, security and ways of working

Support actions to minimise stock loss with the management team.
Ensure security and funds management procedures are followed rigorously, including cash desk support, discrepancy monitoring, banking follow-up and incident follow-up with L&P.
Maintain safe, organised working areas and uphold company Health & Safety requirements through housekeeping and safe working practices.
Act as an ambassador for the company’s sustainability project, supporting innovative and efficient ways of working.

Experience and qualifications (non-negotiables)

Proven experience in a senior store leadership role within fashion retail (Customer Experience Manager / Deputy Store Manager / Department Manager level or equivalent).
Strong understanding of the business from a commercial, operational and people perspective.
Demonstrable track record leading store customer experience strategy: improving service standards, engagement behaviours and customer satisfaction.
Confidence owning high-accountability routines including payroll/ER process compliance and customer complaint escalation.
Strong experience with store compliance and risk routines, including security/funds management processes and loss-prevention collaboration (where required by store).

The mindset we love

Customer-service driven, with strong communication, collaboration and problem-solving.
Confident managing and resolving conflict.
Strong organisation and time management; systematic and analytical in approach.
Influential and engaging leader; leads by example and develops others.
Creative thinker who can translate insight into practical strategies and follow-through.
Positive attitude towards self-development.

Note

This job description supports role clarity and recruitment and is not exhaustive; additional tasks may be required.

Inclusion

Inditex is an equal opportunities employer committed to diversity, multiculturalism, inclusion and acceptance.

INDINDITEXSM

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Refine Your Search

customer care manager jobs in lambeth, gtl

Zara Covent Garden Customer Experience Manager

Customer Experience Manager

Duty Operations Manager

Customer Experience Team Leader

Customer Support Manager

Customer Support Lead

Senior Customer Success Manager

Coffee Operations Manager

Customer Experience Manager

Customer Relationship Manager

Head Of Customer Experience

Customer Success Manager

Front Office Manager

Customer Support Team Lead

Office Team Leader

Corporate Guest Services Manager

Customer Success Manager

Store Manager - Canary Wharf

Reception Manager/Concierge Monday - Friday

Customer Support - Manager, LONDON

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