Senior compliance officer Work, Jobs in Lambeth, Gtl (with Salaries)

Senior Complaints Officer
Merton Council —Merton
- £51,138 - £55,323 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Annual leave
6d
Senior Compliance Officer
Teya —London
- Full-time
- SQL
- Analysis skills
- Bachelor's degree
Senior Manager MLRO, Compliance
Affirm —London
- £120,000 - £168,000 a year
- Remote
- Analysis skills
- Employee stock purchase plan
12d
Senior Housing Standards Officer
i-Jobs —Esher
- £27.86 an hour
- Full-time
- Customer service
- Microsoft Office
- Supervising experience
Quick apply
1d
Senior Housing Standards Officer
Civic Recruitment Limited —Esher
- £75,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Office
- Supervising experience
Quick apply
1d
Compliance Performance Officer
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Communication skills
- Employee discount
Senior Compliance Officer
BHFT —London
- Full-time
- Remote
- Communication skills
- Flexible schedule
Quick apply
12d
Responsible Individual
Chamarel Healthcare —London
- From £250 an hour
- Part-time
- Childcare
- In-person
- School
- Free parking
- Store discount
Quick apply
Senior Admissions Officer
Regent College London —London
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Continuous improvement
Quick apply
Senior Compliance Officer (Reinsurance)
Marsh —London
- Full-time
- Bachelor's degree
- Travel
- Mentoring
Senior Compliance Assurance & Investigations Officer (VN2806)
Marex —London
- Full-time
- Microsoft Excel
- IT
- Financial services
Quick apply
EA to the COO
Wellcome Trust —London
- £47,040 - £58,800 a year
- Oracle
- Microsoft Office
- IT
13d
Senior Planning Project Officer (Compliance and Community Engagement)
East Herts Council —Hertford
- £41,506 - £44,804 a year
- Call to connect
- PMP
- Project management
- Travel
- Free parking
- Annual leave
Head of Change
Guy's & St Thomas' Foundation —London
- £73,000 - £78,000 a year
- Hybrid work
- PMP
- Analysis skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Compliance Officer
Beazley Management Limited —London
- Organisational skills
- Communication skills
Responsible Individual
Hatfield home and care —Watford
- From £500 a day
- Part-time
- Hybrid work
- Childcare
- Management
- In-person
Quick apply
14d
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
2d
Head of Estates Operations
British Transport Police —London
- £72,436.28 a year
- Full-time
- Engineering
- Leadership
- Communication skills
- Annual leave
- Gym membership
Quick apply
13d
Executive Support Officer
Civic Recruitment Limited —London
- £30.96 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Compliance Officer
Stephenson Harwood LLC —London
- Presentation skills
- Bachelor's degree
- In-person
- Employee discount

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Senior Complaints Officer

Merton Council -
Merton

Apply Now

Job details

Permanent | Full-time
£51,138 - £55,323 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Analysis skills
Leadership
Communication skills

Full job description

Grade/Salary: ME14 £51,138 - £55,323 per annum

Advert Text

About the Role

We are seeking an experienced Senior Complaints Officer to join our Information Governance and Complaints Team.

This is an exciting opportunity for an experienced complaints professional to play a key role in ensuring the effective management of complaints, supporting organisational learning, and delivering excellent customer outcomes. The post holder will lead on complex and high-profile complaints, support compliance with relevant policies and procedures, and contribute to continuous service improvement.

Reporting to the Information Governance and Complaints Service Manager, you will be provide effective and high quality day to day management of staff responsible for the Council’s Complaints Handling and Members Enquiries functions.

The role also includes line management responsibility, providing day-to-day leadership, support, and development to Complaints Officers within the team to ensure a high-quality, responsive service.

About You

You will have experience of managing complex complaints and demonstrating a strong commitment to delivering excellent customer service. You will be an effective communicator with strong analytical skills and the ability to build positive relationships with a wide range of stakeholders.

Key Responsibilities:

Support the Information Governance and Complaints Service Manager in ensuring that the Council’s procedures and processes for Complaints handling are compliant with the relevant legislation and with the guidance and good practice expectations set out by the Local Government and Social Care Ombudsman (LGSCO) and Housing Ombudsman (HO).

Provide effective day to day management of officers undertaking the Complaints and Member Enquiry handling functions.

Provide effective day to day oversight of Complaints and Member Enquiry handling, providing clear and realistic expectations to officers within the service regarding workload management.

Act as the key link to the Digital Innovation Division in respect of the provision of Digital workload management solutions relating to Complaints handling and Member Enquiries.

Support the Head of Information Governance and Complaints in ensuring that clear and accessible information is available to Managers and Officers across the Council regarding the Council’s Complaints handling, and Member Enquiry responsibilities.

Ensure that all staff within the service can continuously develop and can access relevant learning and development opportunities, via both formal (training and learning) and informal (shadowing, learning by experience and similar) routes.

Why Join Us?

This role offers the opportunity to take on a senior position within an important corporate function, combining operational complaints expertise with people leadership. You will help shape service improvements, support professional development within the team, and make a meaningful contribution to improving customer experience across the organisation.

In return we offer you a supportive working environment where creativity and innovation are encouraged. You will be able to work flexibly from home and from our offices in Morden. We also offer the following benefits:

Generous annual leave entitlement
Generous local government pension scheme package
Access to wider training and development qualifications
Access to an Employee Assistance Scheme which provides advice & counselling service

Apply Now

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Senior Complaints Officer