Service leader Work, Jobs in Lambourne, Ess (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Hotel Manager
Atlas Hotels —Chingford
- Up to £49,250 a year
- 8 hour shift
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
9d
Sales & Service Agent
Gallagher —Romford
- £27,010 a year
- Full-time
- No experience needed
- Agile
- Communication skills
- Life insurance
Quick apply
SEND Teaching Assistant - September Start
LTS Group —Enfield
- £93 - £95 a day
- Full-time
- Working with children
- Classroom experience
- In-person
Quick apply
2d
Service Lead
Caridon Foundation —Harlow
- £30,000 - £32,000 a year
- Full-time
- Management
- Team management
- Driving
- Annual leave
- Employee assistance programme
Quick apply
13d
Replenishment Assistant
World Duty Free Group —Stansted
- Full-time
- English
Quick apply
Trainee Production Manager
Nursery Kitchen LTD —Basildon
- £40,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
- Health & wellbeing programme
Quick apply
4d
Team Leader
Card Factory —Epping
- £13 an hour
- Leadership
Deputy Events Director
Shack Events —London
- From £65,000 a year
- Full-time
- Hybrid work
- Bar
- Management
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
13d
Collection/Delivery Driver
Nella Cutlery Services —East London
- From £42,900 a year
- Full-time
- Sales
- Driving
- In-person
- Store discount
- Employee assistance programme
Quick apply
11d
Pastoral Leader
King Harold Business & Enterprise Academy —Waltham Abbey
- £27,460 - £29,276 a year
- Full-time
- School
2d
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
13d
Enforcement Agent
Bristow and Sutor Group —East London
- £26,441 - £28,460 a year
- Full-time
- Annual leave
- Flexible schedule
Quick apply
Youth Leader
St John Ambulance —Hoddesdon
- School
2d
Secretary
Servcorp —London
- £27,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hotel
Quick apply
13d
Housing Officer
Christian Action Housing —London
- £36,565 a year
- Full-time
- Annual leave
Quick apply
12d
Retail Sales Advisor
Nisbets —London
- £13.60 - £14,140.00 a year
- Part-time
- Microsoft Outlook
- IT
- Restaurant
- Annual leave
- Employee discount
9d
Sales Professional
Ralph Lauren —London
- Full-time
- Hospitality
- Merchandising
- Communication skills
- Employee discount
Trainee Tax Assistant
Crystal Tax Consultancy Ltd —London
- From £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Team Manager- Navigator
Shaw Trust —East London
- £38,266 - £44,643 a year
- Annual leave
- Employee assistance programme

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Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

service leader jobs in lambourne, ess

Customer Experience Team Leader

Hotel Manager

Sales & Service Agent

SEND Teaching Assistant - September Start

Service Lead

Replenishment Assistant

Trainee Production Manager

Team Leader

Deputy Events Director

Collection/Delivery Driver

Pastoral Leader

Media Relations Consultant

Enforcement Agent

Youth Leader

Secretary

Housing Officer

Retail Sales Advisor

Sales Professional

Trainee Tax Assistant

Team Manager- Navigator

I want to receive the latest job alerts for service leader in lambourne, ess

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