3rd line support Work, Jobs in lanark, slk (with Salaries)

Technical Support Assistant (F/T 37.5h)
Fitshop UK Limited —Glasgow
- £24,785 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Short
NEXT —East Kilbride
- £8.28 - £12.71 an hour
- Part-time
- Employee discount
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Service Desk Apprentice
Foreign, Commonwealth & Development Office —East Kilbride
- £29,500 a year
- Full-time
- Customer service
- DevOps
- Presentation skills
- Annual leave
10d
Site Operations Supervisor
Renewable Energy Systems Limited —Glasgow
- Full-time
- Remote
- Supervising experience
Gas Trainer/Assessor
Sureserve —Glasgow
- £40,000 a year
- Maintenance
- Driving
- Employee assistance programme
- Employee discount
Quick apply
Motherwell Van Driver
NEXT —Motherwell
- £12.86 an hour
- Overtime
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
ICAT Lead
M Group —Grangemouth
- Overtime
- Hybrid work
- Engineering
- Programmable logic controllers
- Driving
- Annual leave
- Employee assistance programme
2d
Finance Shared Services Operations Manager
Aggreko —Glasgow
- Full-time
- Hybrid work
- Management
- IT
- Employee assistance programme
- Employee discount
13d
Network Engineer - 12 Month FTC
Ashurst LLP —Glasgow
- Overtime
- Hybrid work
- Computer networking
OT Network Engineer
Renewable Energy Systems Limited —Glasgow
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Travel
3d
Governance, Risk & Compliance Analyst
SSE —Glasgow
- £35,200 - £52,800 a year
- Full-time
- Analysis skills
- Bachelor's degree
- IT
- Employee discount
- Gym membership
5d
Senior Quantity Surveyor
Kirby Group Engineering —Bellshill
- £50,292.64 - £71,978.13 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Contracts
Quick apply
Fire and Security Engineer
A.Alexander & Son (electrical) Ltd —Glasgow
- £38,000 - £40,000 a year
- Overtime
- Schematics
- Driving
- Hand tools
Quick apply
13d
Civils 3D Modeller – Glasgow
Tony Gee and Partners LLP —Glasgow
- Hybrid work
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
10d
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Azure
- AWS
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
5d

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Technical Support Assistant (F/T 37.5h)

Fitshop UK Limited -
Glasgow

Quick apply

Job details

Full-time
£24,785 a year

Qualifications

Driving Licence
Customer service
Communication skills

Full job description

Supporting the Technical Support team, you will ensure the customer journey is seamless and that customers are adequately assisted with any technical problems with their fitness equipment.

This role will ensure that all processes are followed and after-sales technical support queries, returns, installations and repairs are managed swiftly and professionally.

You will also support with team performance, maintaining team vision and inspire the Technical Support team.

Delivering a speedy turnaround on returns, especially 3rd party returns, technical queries, spare parts, repairs, installations and quality issues.

Key Responsibilities:

Support the management of returns, parts orders, repairs, diagnostics, installations and 3rd party claims
Use multiple channels to connect with our customers and resolve all enquiries, including but not limited to quotes for parts, repairs, and complaints using WMS and Exchequer
Support other members of the team with WMS and Exchequer training
Promptly establishing and resolving customer faults and other technical queries, through telephone calls, e-mails and online web-chat
Assisting returns, spare parts, diagnostics and technical builds to support the after sales experience
Maintaining high standards in the warehouse area dedicated to technical support, including diagnostics / workshop area, returns and parts
Continuously looking at the internal processes and procedures in order to drive efficiencies.
Support with day to day escalated and/or operational questions from the team especially on WMS and Exchequer
Collaborating swiftly and professionally with the installation team and 3rd party partners to enable the best customer experience
Be comfortable with Health & Safety and enforce as part of daily activities
Continuous personal improvement; constantly striving to grow and develop yourself and the team
Continuous personal and professional development in area of expertise and maintaining strong product and technical knowledge

Who you will work with:

Liaising with colleagues in other departments to ensure smooth after sales service, including the diagnostics and parts team. Collaborating with Retail, Sales, Warehousing & Logistics partners to speedily & proactively resolve issues.In this role you will be required to liaise with allocated customers and ensure a smooth after sales process, including for parts, repairs and installations.

You will need:

Experience in customer care
A knowledge of fitness equipment
An understanding of the health and safety requirement in line with technical area
Strong communication and collaboration skills due to working with external customers, 3rd party suppliers and internal teams
Ability to problem solve and effectively communicate action plan
To be able to plan and organise personal workload and support all members of the team

Advantages though not essential

A Full UK Driving licence
A forklift licence

If this sounds like the ideal role for you, we would love to hear from you! Click apply and send us your CV. We look forward to receiving your application!

Job Type: Full-time

Quick apply

Refine Your Search

3rd line support jobs in lanark, slk

Technical Support Assistant (F/T 37.5h)

Short

Service Desk Apprentice

Site Operations Supervisor

Gas Trainer/Assessor

Motherwell Van Driver

ICAT Lead

Finance Shared Services Operations Manager

Network Engineer - 12 Month FTC

OT Network Engineer

Governance, Risk & Compliance Analyst

Senior Quantity Surveyor

Fire and Security Engineer

Civils 3D Modeller – Glasgow

Senior Group IT Business Support Partner

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