Team leader Work, Jobs in Lanarkshire (with Salaries)

Customer Feedback Team Leader
RecruitmentiQ —South Lanarkshire
- Microsoft Word
- Microsoft Excel
- Customer service
Team Leader
South Lanarkshire Council —South Lanarkshire
- £54,783 - £59,911 a year
- Full-time
- Management
- Military
- English
- Annual leave
- Employee assistance programme
3d
Cafe Team Leader
Tesco UK —Lanark
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
3d
Team Leader - Vaccination Service
NHS Scotland —Lanarkshire
- £52,845 - £61,466 a year
- Call to connect
- Annual leave
- Sick pay
16h
248074-Unit Health Improvement Team Leader - Weight Management
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Call to connect
- Master's degree
- Annual leave
- Sick pay
6d
Team Leader
Atlas Hotels —Glasgow
- £13.95 an hour
- Customer service
- Hotel
- Continuous improvement
- Employee discount
- Referral programme
Quick apply
1d
248337-Unit Health Improvement Team Leader-
NHS Scotland —Hamilton
- £52,845 - £61,466 a year
- Master's degree
- Annual leave
- Sick pay
22h
Quality Team Lead
DFYNE —Uddingston
- Full-time
- Organisational skills
- Leadership
- Communication skills
14d
Team Leader
Teleperformance —Glasgow
- Weekend availability
- Management
- Computer literacy
- Microsoft Office
- Employee discount
- Referral programme
9h
Health and Wellbeing Team Leader
The Wheatley Group —Glasgow
- £34,420 - £36,632 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
3d
Team Leader
Barrhead Travel —Livingston
- Full-time
Retail Team Manager M&S Food
HM Stanley LTD —Glasgow
- £14.53 an hour
- Part-time
- IT
- Leadership
- Communication skills
Team Leader
Card Factory —East Kilbride
- £13 an hour
- Leadership
Administration Team Lead
NHS Scotland —Shotts
- £31,537 - £34,303 a year
- Call to connect
- Hotel
- Supervising experience
- Business
- Annual leave
- Sick pay
16h
Lead Swim Teacher
South Lanarkshire Council —South Lanarkshire
- £17.12 an hour
- Annual leave
- Employee assistance programme
13d
Hygiene Team Leader- Dayshift
Albert Bartlett —Airdrie
- £14.76 an hour
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Free parking
Quick apply
Production Team Leader - Backshift
Albert Bartlett —Airdrie
- £14.26 an hour
- Overtime
- Quality control
- Leadership
- Communication skills
- Free parking
Quick apply
Team Leader
EG On The Move Ltd —Glasgow
- £13.40 an hour
- Part-time
- Bakery
- Employee discount
Quick apply
Lead Swim Teacher
South Lanarkshire Leisure and Culture SCIO —South Lanarkshire
- £17.12 an hour
- Annual leave
- Employee assistance programme
13d
Team Leader
KFC Livingston - Almondvale South Retail Park —Livingston
- Full-time
- Restaurant
- Employee discount
4d

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Customer Feedback Team Leader

RecruitmentiQ
South Lanarkshire

Apply Now

Job details

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Analysis skills
Supervising experience
Continuous improvement
Root cause analysis
Leadership

Full job description

RECRUITMENTiQ is working in partnership with a well known manufacturing business, who are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business.

This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience.

You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.

Key Responsibilities

Customer Feedback & Insights

Collect, categorise, and analyse customer feedback to identify trends, pain points, and opportunities

Produce and present regular reports on customer sentiment and satisfaction metrics

Respond to customer feedback where appropriate, ensuring concerns are acknowledged and resolved professionally

Track progress of feedback initiatives and ensure timely resolution of issues

Drive root cause analysis to support continuous improvement and cost control

Collaboration & Communication

Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service

Clearly communicate insights and recommendations to stakeholders

Escalate key risks, trends, and issues to senior leadership

Team Leadership

Lead, coach, and develop the Customer Feedback team

Conduct regular 1-2-1s and performance reviews

Set objectives aligned with business KPIs and monitor progress

Manage team workflow to ensure feedback is handled within SLA targets

Oversee absence management, engagement, and performance

Continuous Improvement

Identify and prioritise improvement opportunities based on customer insights

Recommend and implement strategies to enhance the customer experience

Support business-wide continuous improvement initiatives

Stay up to date with customer feedback tools and best practices

Requirements

About You

Essential:

Proven experience leading or supervising a team

Minimum 2 years’ experience in a customer service, support, or feedback-focused role

Strong analytical and problem-solving skills

Excellent communication and stakeholder management abilities

Highly organised with strong attention to detail

Proficient in Microsoft Office, particularly Excel and Word

Self-motivated with the ability to work both independently and collaboratively

Desirable:

Experience dealing with customers and members of the public

Please apply by sending your up to date CV.

Apply Now

Refine Your Search

team leader jobs in lanarkshire

Customer Feedback Team Leader

Team Leader

Cafe Team Leader

Team Leader - Vaccination Service

248074-Unit Health Improvement Team Leader - Weight Management

Team Leader

248337-Unit Health Improvement Team Leader-

Quality Team Lead

Team Leader

Health and Wellbeing Team Leader

Team Leader

Retail Team Manager M&S Food

Team Leader

Administration Team Lead

Lead Swim Teacher

Hygiene Team Leader- Dayshift

Production Team Leader - Backshift

Team Leader

Lead Swim Teacher

Team Leader

I want to receive the latest job alerts for team leader in lanarkshire

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