customer engagement agent Work, Jobs in lancaster, lan (with Salaries)

Customer Engagement Agent
Key Group —Preston
- Full-time
- Financial services
- Work from home
Contact Centre Team Leader
ENWL —Preston
- £35,000 - £45,000 a year
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
Travel Consultant - Cleveleys
Hays Travel —Cleveleys
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
- Referral programme
Travel Consultant - St Annes
Hays Travel —Lytham St. Annes
- Full-time
- Customer service
- IT
- Communication skills
- Employee discount
- Referral programme

More jobs to discover

Find similar jobs that you might be interested in.

Contact Centre Team Leader
ENWL —Preston
Proven leadership experience in a contact centre environment. Manage the day-to-day contact centre processes to ensure all deliverables align with business…
£35,000 - £45,000 a year
13d
Contact Centre Team Leader
Sureserve —Liverpool
Candidates MUST have proven experience managing teams in a fast-paced contact centre environment, ideally within customer focused or social housing setting.
£32,000 a year
Quick apply
6d

I want to receive the latest job alerts for customer engagement agent in lancaster, lan

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer engagement agent jobs near lancaster, lan

Customer Service Representative jobs in Preston

Travel Consultant jobs in Blandford Forum

Travel Consultant jobs in Winchester

Travel jobs in Scotland

Travel Consultant jobs in Stevenage

Travel Consultant jobs in Horsforth

Team Shift Manager Amazon jobs in London

Contact Center Team Leader jobs in Dunfermline

Nhs Appointment Booking Team jobs in London

Warehouse Team Leader jobs in Birmingham

Customer Service Representative jobs in Ilford

Customer Service Representative jobs in Bridgend

Customer Service jobs in Glasgow

Customer Service Representative jobs in London

Airline Customer Service Agent jobs in London

Customer Service Representative jobs in Edinburgh

Customer Service jobs in London Heathrow Airport

Travel Consultant jobs in South Shields Ne34

Graduate Environmental Consultant jobs in London

Travel Consultant jobs in Sheffield

Customer Engagement Agent

Key Group -
Preston

Apply Now

Job details

Full-time

Benefits

Work from home

Qualifications

Financial services

Full job description

We believe that helping people unlock a better retirement starts with helping everyone in our organisation unlock their true potential, and thrive.

To do that, we’re mindful of staying true to the values that make us who we are, and proud of what we do.

Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK’s leading later life lending company.

The beginning of the Equity Release journey starts in our Customer Engagement team, where customers have the opportunity to discuss products available to them and to book an appointment with an Independent Financial Adviser. We are very fortunate that we have thousands of customers ready to engage with us online and over the telephone.

Our CET Agents offer a complete service to new and existing customers, taking inbound calls to ensure our proposition is promoted effectively. The team is proactive, making outbound calls in response to customer enquiries, qualifying referrals and booking appointments for Advisers as well as responding to enquiries from customers.

Role and Responsibilities:

Positive engagement with customers through inbound and outbound calls.
Establish customer need and qualify opportunities
Discuss services available and progress into appointments with Advisers.
Remaining compliant and ensuring call quality metrics are achieved

Desired Skills:

Excellent direct customer engagement via telephone.
Financial services or similar regulated working environment
Experience and ability to handle complex queries
A track record of exceeding targets, achieving and above average performance would be an advantage

Most of all we look for people who display and work around the core values of our business:

Ambitious – to break ground to help our customers enjoy a better retirement.
Supportive – relationships are key to everything we do.
Personal – going above and beyond to offer exceptional service.
Integrity – honest, true and transparent in all of our relationships.
Responsive – whatever the challenge we’ll deliver the right result.
Expert – experts in our field, our thirst for knowledge never stops

Work the following hours; 9am - 5:30pm (Monday to Friday) with one late shift per week 11:30am - 8pm. One day per week work from home.

Apply Now

Refine Your Search

customer engagement agent jobs in lancaster, lan

Customer Engagement Agent

Contact Centre Team Leader

Travel Consultant - Cleveleys

Travel Consultant - St Annes

More jobs to discover

I want to receive the latest job alerts for customer engagement agent in lancaster, lan

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected