Helpdesk Work, Jobs in Lancaster, Lan (with Salaries)

IT Support Technician
The Networking People Limited —Lancaster
- £27,000 - £30,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
14d
Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
4d
IT Desktop Support
Axiom Technologies —Clitheroe
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Hard Services Supervisor
Emcor —Barrow-In-Furness
- £36,000 a year
- Full-time
- Maintenance
- Employee assistance programme
- Referral programme
Quick apply
IT Applications Analyst
Forbes Solicitors —Preston
- Full-time
- Continuous improvement
- Annual leave
- Employee discount
14d
Customer Service Administrator – Reactive, Planned & Compliance
Eric Wright Group Limited —Preston
- Full-time
- Customer service
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply

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Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
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Helpdesk Team Leader
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Flexibility around school pick up and drop offs. Ensure effective workload distribution and consistently meet service targets across the Pods.

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IT Support Technician

The Networking People Limited
Lancaster

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
14 days ago

Benefits

Free parking
Cycle to work scheme
Private medical insurance
Employee discount
Sick pay
On-site parking

Qualifications

Operating systems
Communication skills
Active Directory
CompTIA A+
Intune
Help desk

Full job description

Role Overview

We're recruiting an IT Support Technician to join our growing Systems team. It's a role that sits at the heart of TNP, making sure colleagues across the business have the technology and support they need to do their best work.

This is a great opportunity for someone early in their IT Support career to take pride in being the friendly, helpful backbone of TNP's operations. We believe great user support is what makes the difference between technology that frustrates people and technology that empowers them.

We're looking for someone whose enthusiasm and attitude come first. Technical skills can be taught; what we really care about is a passion for helping people, a curiosity about technology and a drive to dig into problems, and the patience to make every user feel supported.

We're a small team that works in modern ways. You'll work with DevOps practices, infrastructure-as-code, Microsoft cloud technologies (Intune, AutoPilot, Entra), and automation tooling — and you'll get the support to grow, learning on the job alongside experienced engineers and working towards industry certifications as your career develops.

Main Duties

Act as the first point of contact for IT support requests via email, ticketing system & in-person support
Diagnose and troubleshoot basic hardware, software, and connectivity issues
Deploy, configure, and maintain desktops, laptops, mobile phones, and applications using Microsoft and third-party tools
Use Microsoft cloud technologies to setup and configure devices e.g. Microsoft AutoPilot and Intune
Log, track, prioritise, and update support tickets & Systems issues accurately
Escalate complex issues to senior Systems staff when required
Provide clear, user-friendly communication and updates to end users
Assist with routine maintenance tasks, system security patching, and asset management
Assist with the procurement of IT hardware and software licenses
Create and update internal documentation relating to Systems configuration and walk through guides
Support adherence to IT policies, procedures, and security standards
Perform testing of internally developed applications, working with developers to validate new features before release

Special Conditions

Enhanced Disclosure and Barring Service (DBS) is a condition of initial appointment.
Non-Police Personnel Vetting (NPPV3) clearance to be achieved within probationary period.

Person Specification

Enthusiasm and a demonstrated capability for problem solving with an ability to identify, prioritise and focus on key issues- Essential, Application form / Interview

Excellent communication skills, with the ability to interact clearly and professionally with users at all levels- Essential, Interview

Ability to work both independently and as part of a team, with minimum day-to-day supervision- Essential, Interview

Commitment to undergo further training through operational requirements and personal development- Essential, Interview

Basic understanding of common operating systems and office applications- Essential, Interview

Relevant IT qualifications at level 3 or above / Industry recognised certifications e.g. CompTIA A+- Desirable, Application form

Experience with helpdesk support and ticketing systems- Desirable, Interview

Experience using Microsoft Cloud technologies including Entra and Intune- Desirable, Interview

Experience managing Windows Active Directory- Desirable, Interview

Pay: £27,000.00-£30,000.00 per year

Benefits:

Cycle to work scheme
Employee discount
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

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helpdesk jobs in lancaster, lan

IT Support Technician

Senior Helpdesk Analyst

IT Desktop Support

Hard Services Supervisor

IT Applications Analyst

Customer Service Administrator – Reactive, Planned & Compliance

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