Employment Specialist (In Work)
Do you believe everyone deserves the chance to thrive in meaningful work?
Are you passionate about helping people overcome challenges and reach their full potential? You may be just the person we need!
The Better Health Generation is a community of work-focused health services and experts, providing individuals and organisation access to high-quality, evidence-based and cost-effective health solutions that support performance, improve staff turnover and commitment and deliver tangible results.
We are looking for…
An enthusiastic Employment specialist with a passion for helping others overcome challenges and barriers, who is experienced in delivering empathetic and practical support, to build resilience, and a solution-focused mindset, helping individuals stay in meaningful employment.
Location:
The role will be based in Lancashire with travel expected across the area (Fylde, Lancaster, Morcombe, Wyre) throughout the week – please note this is a community-based project.
Duties and responsibilities:
- Provide Ongoing In-Work Support:
Deliver tailored, proactive support to customers who have successfully gained employment, helping them maintain and thrive in their roles through regular check-ins and personalised interventions.
- Collaborate with Employers:
Develop strong, trust-based partnerships with employers to promote inclusive practices, raise awareness of available support, and advocate for positive workplace adjustments for individuals with health conditions. Employment Specialists will work closely with employers to create and strengthen inclusive workplace cultures, providing guidance and support, and acting as an advocate for participants if challenges arise ensuring both the employee and employer have the tools to succeed.
Actively promote customers as valuable employees and work with employers to ensure they are supported throughout their employment journey.
- Develop Individual Action Plans:
Create and implement personalised plans for each customer, ensuring effective and appropriate activities are undertaken to meet their needs.
Maintain regular contact with customers before and after they start work to track progress, address challenges, and provide timely solutions. In addition to supporting job retention, Employment Specialists will help individuals with career development, including guidance on education, increasing hours, taking on more responsibility, moving into a more desirable role, or adjusting duties to better align with their preferences.
Engage proactively with employers to identify potential job opportunities, progression pathways, and training solutions that meet the needs of both customers and businesses.
- Signposting and Specialist Support:
Build knowledge of local services and resources, including disability support, housing, and benefits, to provide effective signposting where needed.
- Maintain Accurate Records:
Ensure all customer interactions and progress are documented to the highest quality standards in line with contractual and compliance requirements.
Meet personal targets and KPIs by delivering high-quality, customer-focused support that drives positive outcomes.
Collaborate with key partners and stakeholders to deliver a joined-up approach for employers and customers, ensuring sustainable employment solutions.
Qualifications & Essential Criteria
You will have a creative problem-solving and a solution-focused mindset, with the ability to motivate, inspire, and confidently challenge others. You’ll be an excellent communicator, approachable, and empathetic—while staying highly organised, performance-driven, and determined to make a real, positive impact in people’s lives.
Essential criteria include:
- A passion for helping people overcome barriers and succeed
- Experience supporting individuals with health conditions or disabilities
- Strong coaching and motivational skills
- Ability to build partnerships and networks
- Great organisational skills and caseload management experience
- Understanding of safeguarding, confidentiality, and data protection
- Flexibility to work occasional evenings/weekends
Desirable criteria
- Background/qualification in health, mental health, social care, or related fields
- Understanding of IPS or Supported Employment
- Local employment knowledge
- Experience with welfare and benefits guidance
- Driving licence and access to a car
- Experience in delivering on an IPS provision
What we offer:
- Company contribution pension scheme
- Friendly and supportive team
- Career progression and academic research opportunities
- Induction training and ongoing support
- Competitive salaries
- Opportunity to earn bonuses post probation
- Tenure and birthday bonus
We are a Disability Confident Employer and welcome all applications. TBHG is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you.
Job Type: Full-time
Pay: £33,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free or subsidised travel
- Health & wellbeing programme
- Sick pay
- Work from home
Application question(s):
- You must be willing to travel within a designated area. Do you have a valid UK driving licence with access to your own vehicle
- Have you worked on an IPS model before?
Experience:
- Employment Specialist: 1 year (preferred)
- mental and physical health support: 2 years (preferred)
Work Location: Hybrid remote in Lancaster LA1 1UU
