Director of finance Work, Jobs in Lanchester, Dur (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Finance Director
NRG —Stockton-on-Tees
- Leadership
12d
Head of Finance and Business Management
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
- Organisational skills
- Leadership
23h
Financial Controller
KCR —Gateshead
- £50,000 - £55,000 a year
- Overtime
- Microsoft Excel
Quick apply
8d
Account Manager/Director
Mediaworks —Newcastle upon Tyne
- Full-time
- Analysis skills
- Communication skills
- Annual leave
Executive Director of Clinical Business Development - Strategic Accounts
Syneos Health Commercial Solutions —Newcastle upon Tyne
- Remote
- Sales
- Microsoft Office
- Business development
Finance Controller
KCR —Cramlington
- £45,000 - £55,000 a year
- Full-time
- Continuous improvement
Quick apply
Office Manager & Head of Accounts
Acculabs Diagnostics UK Ltd —Billingham
- From £38,000 a year
- Full-time
- Accounting
- In-person
- Leadership
- Employee assistance programme
- Sick pay
Quick apply
2h
Head of Financial Operations / Factory Controlling
Siemens Energy —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Bachelor's degree
- Accounting
Executive Director of Clinical Business Development - Strategic Accounts
サイネオス・ヘルス —Newcastle upon Tyne
- Remote
- Sales
- Microsoft Office
- Business development
Business Development Director, Banking
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- Business development
- AWS
- Employee assistance programme
- Employee discount
Quick apply
Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- No degree
- Business
Quick apply
Account Director - Pharma, Healthcare & Life Sciences
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Sales
- AWS
- Leadership
- Life insurance
Quick apply
13d
Associate Director - Procurement
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Management
- Engineering
- Travel
Quick apply
Associate Director (Procurement) - Renewable Energy Capital Programmes & Projects
Turner & Townsend —Newcastle upon Tyne
- Full-time
- Business development
- Travel
- Contracts
Quick apply
Associate Director, Trading Business & Working Capital, CB Intermediaries
Lloyds Banking Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Banking

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Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

director of finance jobs in lanchester, dur

Account Director

Finance Director

Head of Finance and Business Management

Financial Controller

Account Manager/Director

Executive Director of Clinical Business Development - Strategic Accounts

Finance Controller

Office Manager & Head of Accounts

Head of Financial Operations / Factory Controlling

Executive Director of Clinical Business Development - Strategic Accounts

Business Development Director, Banking

Associate Director – Conventional & Low Carbon (CLC) - Programme Advisory

Account Director - Pharma, Healthcare & Life Sciences

Associate Director - Procurement

Associate Director (Procurement) - Renewable Energy Capital Programmes & Projects

Associate Director, Trading Business & Working Capital, CB Intermediaries

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