3rd line support engineer Work, Jobs in lancing, wsx (with Salaries)

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- £32,000 a year
- Full-time
- Azure
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2nd Line IT Engineer

Onecom -
Chichester

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension
Company events

Qualifications

Microsoft Windows Server
MCSA
ITIL Certification
Driving Licence
Azure
MCP
Customer service
GCSE
LAN
SQL
VoIP
SharePoint
VMWare
Business

Full job description

Join our Team as an 2nd Line IT Engineer!

Location: Chichester (PO19)

Salary: £32,000 Per Annum

Hours: 37.5 Hours Per Week Shift based between 8am - 6pm

About the role:

We’re looking for a 2nd Line IT Engineer to deliver high‑quality onsite and remote support to our outsource clients. You’ll keep their systems running smoothly, solve technical issues, and work closely with key contacts to enhance their IT services. It’s a varied, hands‑on role where your expertise and customer focus make a real difference.

What makes you a great fit:

Strong MSP technical background; outsource experience helpful
Experience in L2 engineering in MSP terms
Confident troubleshooting across Microsoft technologies (365, Azure, Windows, Server, AD, Exchange, Hyper‑V, SQL)
Experience with VoIP telephony
Excellent communication, customer care and problem‑solving skills
Able to work independently, manage time well and adapt quickly
Team player with a can‑do attitude and strong business awareness
Full UK driving licence
GCSE Level 4+ in Maths and English
Desirable: ITIL Foundation, MCP, MCSA or similar certifications

Key responsibilities:

Provide onsite and remote support on a rota basis
Maintain hardware, software and documentation to ensure availability and security
Monitor, prioritise and manage incoming tickets
Keep customers informed on progress, changes and outages
Resolve or escalate issues within SLAs
Identify opportunities to improve IT services and infrastructure
Deliver small onsite projects (workstations, applications, network hardware)
Manage your schedule and maintain accurate PSA entries
Support technologies including Windows Server, Exchange, SQL, SharePoint, 365, Azure, VMware/Hyper‑V, remote access solutions, LAN/WAN and VoIP
Work with 3rd‑party vendors on line‑of‑business applications
Diagnose and repair hardware faults
When not at an outsource client: complete maintenance visits and support the Service Desk

Perks for our People:

Holidays: 24 days + bank holidays
Other Leave: Birthday day off
Lifestyle: 8% combined pension contribution
Rewards: Quarterly employee awards and prizes
Socials: Paid company events
Wellbeing – Mental Health first aiders and monthly inhouse social events
Eye care includes paid eye test and £75 towards glasses

Who we are:

Matrix IT is part of the Onecom Group. Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.

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