Head of customer service Work, Jobs in Lancing, Wsx (with Salaries)

Customer Support Executive (supporting USA customers)
CILS International —Worthing
- Full-time
- Microsoft Word
- CRM software
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
13d
Head of Events & Hospitality
Platform Nine 2025 Ltd —Hove
- £50,000 a year
- Hospitality
- Management
- Organisational skills
- Sick pay
Quick apply
13d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
5d
IT Business Development Manager
Overline Network Consultants Ltd —Worthing
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Driving
- Travel
- Work from home
Quick apply
11d
Team Leader - Property Management
LRG —Worthing
- £35,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Leadership
- Time management
- Employee discount
Quick apply
2d
Group Head of Data Protection
1st Central —Haywards Heath
- From £100,000 a year
- Analysis skills
- Project management
- No degree
Customer Assistant - Food - Shoreham
Marks & Spencer —Shoreham by Sea
- £13.41 an hour
- Full-time
- Employee discount
3d
Lead International Marketing Co Ordinator
Paladone Products —Shoreham by Sea
- Hybrid work
- Sales
- Microsoft Office
- Analysis skills
- Employee discount
- Flexible schedule
Quick apply
12d
Branch Manager - Chichester
GoldUnion —Chichester
- £30,000 - £60,000 a year
- No experience needed
- Financial services
- Communication skills
- Paid training
- Annual leave
11d
Branch Manager - Chichester
GoldUnion Nexus —Chichester
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
9d
Customer Sales Advisor
Ben's Gutters Commercial Ltd —Forest Row
- £26,440 - £50,000 a year
- Full-time
- Microsoft Word
- Sales
- Customer service
Quick apply
9d
Head of Inventory and Logistics
Ancient + Brave —Lewes
- Full-time
- ERP systems
- Team management
- Communication skills
- Employee assistance programme
- Employee discount
Commercial Manager
Cabot Financial —Worthing
- Sales
- Analysis skills
- Travel
- Employee discount
9d
Deputy Manager - Brighton
Whittard of Chelsea —Brighton
- Leadership
- Store discount
- Employee discount
6d
Conversion Services Director
Fresh Egg —Worthing
- Full-time
- Social media management
- Presentation skills
- In-person
- Work from home
- Sick pay
Quick apply
12d
Customer Service Team Leader
William Hill —Brighton
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
9d
Head of Sales - IT MSP Services
Global 4 Communications Limited —Horsham
- £75,000 - £200,000 a year
- Full-time
- Hybrid work
- Sales
- Mentoring
- IT
- Referral programme
Quick apply
Planner
Lanes Group —Worthing
- £34,000 a year
- Full-time
- Computer networking
Quick apply
Systems Development Specialist
Caremark Limited —Worthing
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Free parking
- Annual leave
Quick apply
Business Development Manager South East Coast
Global Brands Limited —Brighton
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales

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Customer Support Executive (supporting USA customers)

CILS International -
Worthing

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Company events
Private medical insurance
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
CRM software
Microsoft Outlook
Sales
Customer service
Microsoft Office
Administrative experience
B2B sales
Phone etiquette
Communication skills

Full job description

Customer Support Executive (USA Territory)

About Us:

We are the world’s leading manufacturer of highly durable identification labels, trusted by over 15,000 industrial and laboratory customers globally.

Our labels are found on vaccines for global biotech companies, deep-sea oil platforms, the International Space Station, satellites, Formula 1 cars, and much more. Our customers include some of the world’s most respected blue-chip organisations across industries such as Aerospace, Military & Defence, Electro/Mechanical Equipment Manufacturing, Telecommunications, Automotive, Government, Clinical Laboratories, and Hospitals.

The Opportunity:

We have a fantastic opportunity for a Customer Support Executive to join our team and provide administrative support to our growing base of American customers. This is a UK office based role (Worthing, West Sussex), working American East Coast hours to align with our customers’ working day.

You will play a critical role in supporting our sales team and ensuring a seamless customer experience.

Key Responsibilities:

Handling and/or fielding inbound calls and emails to the team.
Input new leads, enquiries, and cases into our CRM system with accuracy.
Maintain accurate and up-to-date customer records.
Provide pricing for repeat quotes and order requests.
Processing all customer orders on our CRM system.
Proactively guide customers from order receipt to artwork/format approval.
Respond to requests for certifications, compliance information, and delivery updates.
Ensure an exceptional customer experience is consistently delivered.
Manage reminder emails based on customer reorder forecasts.
Oversee our automated dunning process and escalate debt concerns when necessary.

Please note: This is an administration-focused, process-driven role.

What We’re Looking For:

Proven customer service experience in a B2B sales environment.
Strong administrative skills and attention to detail are essential.
Ability to work at pace with precision and accuracy.
Excellent written and verbal communication skills across Teams, email, and phone.
Collaborative team player who thrives in a supportive environment.
Previous experience of working with a CRM system is beneficial.
Highly organised with the ability to prioritise tasks in a busy setting.

A CILS Customer Support Executive is one of three important roles in each sales territory, working closely with the Customer Partnership Manager and Business Development Manager. Together, you’ll ensure revenue growth and deliver our ‘No Fail Commitment’ through ‘Complete Customer Care’.

Due to the collaborative nature of our working environment, the role is 100% office-based at our Worthing Head Office.

Working Hours

Monday to Thursday: 12:00pm – 9:00pm
Friday: 12:00pm – 6:00pm

What You’ll Receive

In addition to working in a forward-thinking and supportive team environment, you’ll receive a competitive benefits package that includes:

25 days annual leave
Private medical insurance
Life insurance
Contributory pension scheme
Contemporary break-out area
Free on-site parking

Additional perks:

Casual dress code
Company events

Our Values

We are innovators and leaders in durable label technology, continually pushing boundaries to solve our customers’ most complex challenges. We take ownership of our work, collaborate closely, and never compromise on quality. Just like our labels, our customer relationships are built to last.

If you’re passionate about delivering exceptional support and being part of a high-performing team, we’d love to hear from you.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Free parking
Life insurance
On-site parking
Private medical insurance
Sick pay

Application question(s):

This is a full time position, located on-site at our Worthing head office. Are you OK with a full-time office based role?
Are you happy to work American East Coast hours?

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in lancing, wsx

Customer Support Executive (supporting USA customers)

Head of Events & Hospitality

Director of People & Culture

IT Business Development Manager

Team Leader - Property Management

Group Head of Data Protection

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Lead International Marketing Co Ordinator

Branch Manager - Chichester

Branch Manager - Chichester

Customer Sales Advisor

Head of Inventory and Logistics

Commercial Manager

Deputy Manager - Brighton

Conversion Services Director

Customer Service Team Leader

Head of Sales - IT MSP Services

Planner

Systems Development Specialist

Business Development Manager South East Coast

I want to receive the latest job alerts for head of customer service in lancing, wsx

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