Technical support occupations Work, Jobs in Lancing, Wsx (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Shoreham by Sea
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Service Support Technician
Mid Sussex District Council —Haywards Heath
- £35,412 - £39,862 a year
- Full-time
- Communication skills
12d
Junior IT Support Engineer
Black Sheep Support Ltd —Brighton
- From £25,000 a year
- Full-time
- Azure
- Customer service
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
On Site Support Engineer
SmartestEnergy —Worthing
- £30,000 - £35,000 a year
- Hybrid work
- Continuous improvement
Quick apply
Senior IT Support Technician | Worthing Office-Based | Mon-Fri
Guild Care —Worthing
- £32,426.24 - £35,046.54 a year
- Weekend availability
- Travel
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
10d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Systems Support Analyst
Civic Recruitment Limited —Chichester
- £17.83 an hour
- Full-time
- Remote
- Communication skills
Quick apply
13d
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Trainee IT Support Engineer
Uptime Solutions Ltd —Crawley
- £24,000 - £25,000 a year
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
IT Helpdesk Technician
FluidOne —Brighton
- Full-time
- Computer networking
- Employee assistance programme
1st Line Helpdesk Consultant
Trident —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Support Technician (Level 1)
Ardingly College —Haywards Heath
- £27,976 a year
- Full-time
- Computer skills
- Communication skills
- School
- Annual leave
11d
Administrator (Support & Operations)
HCLTech —Adur District
- Rotating shift
- Communication skills
IT Apprentice
Hanoto Technology —Lewes
- £8 an hour
- Full-time
- No experience needed
- Analysis skills
- In-person
Quick apply
Service Desk Analyst
RSPCA —Horsham
- Full-time
- Hybrid work
- Google Suite
- Travel
- Communication skills
2nd Line Engineer - Hybrid - MSP
Uptime —Horsham
- Weekend availability
- Hybrid work
- Azure
- Windows
- Analysis skills
Quick apply
Technical Support & Showcase Specialist
Nicolaudie Group —Brighton
- Hybrid work
- CRM software
- English
- Analysis skills
11d
Senior IT Technician
East Sussex County Council —Lewes
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
7d
L2 Support Engineer
Uptime Solutions —Three Bridges
- £35,000 a year
- Weekend availability
- Azure
- Windows
- Analysis skills

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Technical Support Advisor 2nd Line Telco

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

technical support occupations jobs in lancing, wsx

Technical Support Advisor 2nd Line Telco

Service Support Technician

Junior IT Support Engineer

On Site Support Engineer

Senior IT Support Technician | Worthing Office-Based | Mon-Fri

First Line Support / Helpdesk Engineer - Hybrid

Systems Support Analyst

First Response Engineer - Service Desk - MSP

Trainee IT Support Engineer

MSP 3rd Line Service Desk Technician

IT Helpdesk Technician

1st Line Helpdesk Consultant

IT Support Technician (Level 1)

Administrator (Support & Operations)

IT Apprentice

Service Desk Analyst

2nd Line Engineer - Hybrid - MSP

Technical Support & Showcase Specialist

Senior IT Technician

L2 Support Engineer

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