Service associate Work, Jobs in Lancing (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
Team Member
NEXT —Shoreham by Sea
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
6d
Sales Associate
H.Samuel —Worthing
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
3d
Retail Associate
TK Maxx —Hove
- Part-time
- Customer service
- No experience needed
- Employee discount
1d
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
5d
Patient Care Advisor
BD —Worthing
- £25,000 - £38,125 a year
- Computer literacy
- Writing skills
- Computer skills
12d
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
14d
Sales Associate
NEXT —Brighton
- £10.85 - £12.71 an hour
- Part-time
- Customer service
14h
Data Engineer
Focus Group —Shoreham by Sea
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- AI
- Python
Quick apply
Trainee Surveyor
Survey Design Services & Associates Ltd —Chichester
- £24,000 - £28,000 a year
- Overtime
- AutoCAD
- CAD
- No experience needed
Quick apply
15h
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
Quick apply
Operations Supervisor , AM Shift
Amazon UK Services Ltd. —Bognor Regis
- Full-time
- English
- Team management
- Communication skills
Supervisor
Barbara's Bier Haus —Brighton
- £13.50 an hour
- Part-time
- Customer service
- Merchandising
- Administrative experience
Quick apply
14d
Food Service Assistant
Restaurant Associates —Brighton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
13d
Financial Planner
The Progeny Group Limited —Worthing
- Full-time
- Remote
- Employee assistance programme
- Referral programme
Quick apply
General Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee discount
Warehouse Associate (PT)
Deliveroo —Brighton
- £13.25 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
IT and Cyber Presales Engineer
Focus Group —Shoreham by Sea
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Travel
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
Quick apply

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

service associate jobs in lancing

Call Handler- Contract until 31st October 2026

Team Member

Sales Associate

Retail Associate

Graduate Business Intelligence Analyst

Patient Care Advisor

CX Team Member

PHP Developer

Sales Associate

Data Engineer

Trainee Surveyor

JUNIOR SALES ADVISOR

Operations Supervisor , AM Shift

Supervisor

Food Service Assistant

Financial Planner

General Assistant

Warehouse Associate (PT)

IT and Cyber Presales Engineer

JUNIOR SALES CONSULTANT

I want to receive the latest job alerts for service associate in lancing

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