Assistant management Work, Jobs in Langley, Ken (with Salaries)

Customer Services Assistant
Leeds Castle Foundation —Maidstone
- £12.71 an hour
- Weekend availability
- CRM software
- Hospitality
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Charge Accounts Assistant
AM Surveying & Block Management —Maidstone
- £28,000 a year
- Full-time
- Organisational skills
- In-person
- Time management
- Health & wellbeing programme
- Work from home
Quick apply
Library Assistant
SUTTON VALENCE SCHOOL —Maidstone
- From £10,200 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
9d
Executive Assistant
OSB Group —Chatham
- £44,000 - £48,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
1d
Entry Level Management Trainee
Roar Consultancy —Maidstone
- Communication skills
- School
- Paid training
Quick apply
Assistant General Manager
Popeyes UK —Maidstone
- £30,000 - £35,000 a year
- Full-time
- Fast casual restaurant
- Quick service & fast food restaurant
- Employee discount
- Referral programme
Quick apply
Administrator
Kent and Medway Mental Health NHS Trust —Staplehurst
- £25,760 - £27,476 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
6d
Admin/Accounts Assistant
BROOKERPAKS LTD —Sittingbourne
- £13 an hour
- Part-time
- Microsoft Word
- Accounting
- Organisational skills
Quick apply
2d
Occupational Therapy Assistant
King's College Hospital NHS Foundation Trust —London
- £30,630 - £32,346 a year
- Part-time
- Administrative experience
- Organisational skills
- Computer skills
5d
Reception Assistant
Burgess Hodgson —Canterbury
- Full-time
- Microsoft Excel
- English
- Microsoft Office
1d
Assistant Management Accountant
Command —Canterbury
- £33,000 - £36,000 a year
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Admin Assistant
Burfields House Wealth Management —Goudhurst
- Full-time
- CRM software
- IT
- Financial services
- Paid training
- Annual leave
Pharmacy Assistant
Rowlands Pharmacy —Maidstone
- £13.14 an hour
Golf Operations Assistant - Cobtree Manor Golf Club
Get Golfing CIO —Maidstone
- £12.21 an hour
- Part-time
- Bar
- Customer service
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
Facilities Assistant
McArthurGlen UK Ltd —Ashford
- £28,000 - £29,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
Fulfilment Assistant
MAYLR —Kemsing
- From £26,500 a year
- Part-time
- Organisational skills
- Warehouse experience
- In-person
- Free parking
Quick apply
7d
Assistant Manager - Maidstone
BoyleSports —Maidstone
- £13.92 an hour
Quick apply
14d
Assistant Practice Manager
Woodlands Health Centre —Tonbridge
- £35,000 - £40,000 a year
- Full-time
- Management
- Supervising experience
- Organisational skills
- Annual leave
Quick apply
8d
Technical Assistant
Watts Farms —Ditton
- £29,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Organisational skills
- Employee discount
Quick apply
7d
Domestic Assistant
Forest Health Care —Maidstone
- £12.71 - £12.86 an hour
- Full-time
- In-person
- Annual leave
Quick apply
10d

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assistant management jobs near langley, ken

Customer Services Assistant

Leeds Castle Foundation -
Maidstone

Quick apply

Job details

Fixed term contract | Zero hours contract
£12.71 an hour
1 day ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company events
Employee discount
On-site parking

Qualifications

CRM software
Hospitality
Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Role Overview

To provide an exceptional level of customer service as the first point of contact for all enquiries. The role is responsible for responding to enquiries received by telephone and email, supporting ticketing and events, assisting with group bookings and ensuring visitors receive accurate, timely and helpful information before, during and after their visit.

Working closely with Visitor Operations, Admissions, Retail, Groups, Hospitality and Events teams, the Customer Services Assistant will help deliver a seamless visitor experience whilst supporting the wider commercial and charitable objectives of Leeds Castle.

Role Details – This is a desk based, on-site role which is Fixed Term until end of March 2027. Minimum 16 hrs per week, ideally Thursday, Friday, Saturday & Sunday 9am – 1pm, start/finish times and weekdays can be flexible, but weekend cover is an essential requirement.

KEY TASKS

To act as the first point of contact for visitor enquiries, providing a professional, friendly and knowledgeable service at all times.
To respond promptly and accurately to enquiries received via telephone, email and other communication channels.
To monitor and manage shared customer service inboxes, ensuring enquiries are prioritised and responded to within agreed timescales.
To provide information regarding ticketing, events, activities, accessibility, facilities and visitor experiences across the estate.
To investigate and resolve ticketing enquiries, including booking amendments, payment queries and visitor account issues, escalating where appropriate
To support enquiries relating to seasonal events, special experiences and hospitality offerings, liaising with relevant departments to ensure accurate information is provided
To assist with group booking enquiries, processing reservations and communicating requirements with operational teams.
To support event administration and customer communications before and after events
To maintain accurate records of customer interactions, bookings and enquiries using relevant systems and databases.
To deal with feedback, complaints and service recovery opportunities professionally and courteously, escalating issues where appropriate.
To support Leeds Castle's commitment to delivering outstanding customer service and continuously improving the visitor experience.
To undertake any other reasonable duties as requested by your line manager.

Weekend and bank holiday working is a requirement of this role. During seasonal events, hours may be amended in line with business need.

_________________________________________________________________________

CORE ACCOUNTABILITIES

· Deliver exceptional customer service that reflects Leeds Castle's values and reputation.

· Maintain excellent standards of communication, professionalism and accuracy.

· Work collaboratively across departments to provide a seamless visitor experience.

· Follow Company regulations in Health & Safety and maintain a safe working environment.

· Ensure personal standards of presentation, performance and attendance are beyond reproach at all times.

· Handle customer information in accordance with data protection requirements and company policies.

SKILLS, KNOWLEDGE, EXPERIENCE required

· Previous experience in a customer service, contact centre, visitor attraction, hospitality or administrative role.

· Excellent verbal and written communication skills.

Strong organisational skills with the ability to manage multiple enquiries and priorities.
Experience of working with booking, ticketing or CRM systems would be advantageous.
Strong attention to detail and accuracy when processing bookings and customer information.
Ability to remain calm and professional when dealing with challenging situations or complaints.
Good IT skills, including Microsoft Office applications and email management.
A proactive and positive approach to problem solving.
A willingness to work as 'one team', supporting colleagues across departments as required.

Pay: £12.71 per hour

Benefits:

Company events
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

assistant management jobs in langley, ken

Customer Services Assistant

Service Charge Accounts Assistant

Library Assistant

Executive Assistant

Entry Level Management Trainee

Assistant General Manager

Administrator

Admin/Accounts Assistant

Occupational Therapy Assistant

Reception Assistant

Assistant Management Accountant

Admin Assistant

Pharmacy Assistant

Golf Operations Assistant - Cobtree Manor Golf Club

Facilities Assistant

Fulfilment Assistant

Assistant Manager - Maidstone

Assistant Practice Manager

Technical Assistant

Domestic Assistant

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