Customer experience manager Work, Jobs in Langley Mill, Dby (with Salaries)

General Manager/Operations Manager
Wizard Whirlpools Ltd/Wizard Hot Tubs —Ilkeston
- From £30,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
8h
Customer Support Assistant Manager
Alpkit —Nottingham
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Customer service
- Free parking
- Store discount
Quick apply
2d
Projects Administration
Rehlko —Heanor
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
10h
Charity Shop Manager
Headway —Nottingham
- £13.74 an hour
- Full-time
- Management
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
2d
Operations Manager
Joseph Ash —Chesterfield
- £60,000 - £65,000 a year
- Management
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Reception and Customer Service (Placemaker)
Places for People —Heanor
- £3,860 a month
- Sales
- Customer service
- Teaching
- Employee discount
Move Manager
LRG —Derby
- Monday to Friday
- Customer service
Quick apply
13d
Contact Centre Manager
ReviewSolicitors Ltd —Nottingham
- £45,000 - £55,000 a year
- 8 hour shift
- Sales
- Salesforce
- In-person
- Free parking
- Annual leave
Quick apply
10d
Commercial Programme Manager
bfpeople —Derby
- £65,000 - £75,000 a year
- Full-time
- Business development
- Project management
- In-person
Quick apply
2d
General Manager
One Stop Hire Ltd —Hucknall
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
Quick apply
2d
Head of Marketing
200 Degrees —Nottingham
- Full-time
- Hybrid work
- Employee discount
6d
Client Relationship Manager/Team Leader
Citipost Mail —Alfreton
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
- Work from home
- Life insurance
Quick apply
2d
Customer Experience Manager
First Fence —Hucknall
- £40,000 - £45,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
9d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Annual leave
- Referral programme
Quick apply
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Service Coordinator
Rehlko —Heanor
- Full-time
- Employee assistance programme
Market Street Manager
Morrisons —Eastwood
- Hospitality
- Team management
- Free parking
- Employee discount
Quick apply
Lettings Co-Ordinator - Office Based
Whitegates —Heanor
- £25,445 - £29,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
7d
Customer Relationship Manager
DHL —Derby
- Communication skills
- Annual leave

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General Manager/Operations Manager

Wizard Whirlpools Ltd/Wizard Hot Tubs
Ilkeston

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
8 hours ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Management
Sales
Customer service
Supervising experience
Warehouse experience
Plastics injection moulding
Leadership

Full job description

Wizard Hot Tubs - Ilkeston, Derbyshire, DE7 5HX
Full-time, Permanent
Monday to Friday 8AM - 5PM

Wizard Hot Tubs is a long-established, family-run business based in Ilkeston. We sell, service, repair and install hot tubs, while also supplying hot tub parts, chemicals, covers, accessories and whirlpool bath systems across the UK.

We are also expanding further into saunas, ice baths and outdoor living products, so this is an exciting time to join the business.

We are looking for a hands-on General Manager / Operations Manager to help run the day-to-day side of the company, improve customer communication, support the team and bring better structure to how the business operates.

This is a practical role in a small business environment. It would suit someone organised, confident and proactive who is comfortable dealing with customers, managing priorities and helping a growing business move forward.

Why join us?

Wizard Hot Tubs has strong potential to grow with the right team, systems and leadership in place.

This role is not a dead-end management position. It is a chance to help shape the way the company runs, make real improvements and be part of the next stage of growth.

We know the starting package may not compete with larger corporate businesses, but this role offers genuine influence, variety and long-term opportunity. As the business grows and improvements are made in sales, customer service, efficiency and net profit, our aim is for the team to benefit through future pay progression and bonus schemes.

We are looking for someone who wants to help build something, not just maintain what already exists.

The role

The first priority will be to take pressure off the office by helping manage calls, emails, customer enquiries, messages and service requests.

You will also help organise daily workload across the team, making sure jobs are logged, tasks are assigned, customer issues are followed up and workshop work is scheduled properly.

You do not need to be a hot tub expert from day one. Strong organisation, customer service, leadership and common sense are more important.

Main responsibilities

Managing incoming calls, emails and customer enquiries
Taking messages and making sure they are logged and followed up
Overseeing the CRM/job management system once implemented
Assigning enquiries, service requests, complaints and orders to the right person
Supporting the office team and reducing pressure on directors
Organising day-to-day priorities across the team
Helping plan engineer, workshop and customer workload
Managing customer service standards and response times
Handling customer complaints and escalating serious issues where needed
Following up sales leads, quotes and service opportunities
Improving the parcel, dispatch and order process
Setting standards for warehouse organisation and stock control
Scheduling workshop tasks including whirlpool bath builds and injection moulding work
Creating simple processes, checklists and routines
Reporting regularly to the directors on workload, issues and progress

The team

You will work closely with the directors and help coordinate a small team, including:

Key Accounts & Website Coordinator
Technical Sales & Field Support
Trainee Hot Tub Engineer & Workshop Support

As the company grows, we are also planning to recruit additional engineering support.

What we are looking for

The right person will be organised, confident and able to take ownership. You should be comfortable speaking to customers, keeping people on track and improving how things are done.

Essential experience

Previous experience in management, operations, office management, service coordination or a similar role
Strong customer service skills
Confident handling phone calls and emails
Experience managing tasks, diaries, jobs or workloads
Good organisation and attention to detail
Comfortable using emails, computer systems, CRM systems or job management software
Confident dealing with complaints or difficult customer conversations
Able to prioritise in a busy environment
Able to manage people in a firm but fair way
Practical, calm and proactive attitude

Desirable experience

Experience in a trade, service, repair, plumbing, heating, hot tub, pool, spa, bathroom, warehouse, outdoor living or engineering environment
Experience organising engineers, workshop teams or field-based staff
Experience with stock, dispatch, parcels or warehouse processes
Experience with sales follow-up or customer quotes
Experience helping improve systems or processes in a small business
Experience supporting business growth or improving team performance

What we offer

Full-time, permanent role
Monday to Friday working week
Long-established family business
Varied role with real responsibility
Opportunity to help shape the role and wider business
Future pay progression and bonus scheme opportunities as the company grows
On-site parking
Company pension
Staff discount

About Wizard Hot Tubs

Wizard Hot Tubs is based in Ilkeston, Derbyshire. We supply hot tubs, parts, chemicals, covers and accessories, as well as offering servicing, repairs, installations and whirlpool bath systems.

We are also expanding into saunas, ice baths and outdoor living products.

We are looking for someone who can help bring structure, improve communication, support the team and play an important part in the next stage of the company’s growth.

How to apply

Please apply with your CV and a short note explaining why you think you would be a good fit for the role.

We are particularly interested in hearing from people who have helped organise, improve or grow a small business or busy team.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Store discount

Application question(s):

Have you previously managed staff or coordinated a small team?
Have you used a CRM, job management system or diary system before?
Do you have experience in a trade, service, repair, warehouse, plumbing, heating, hot tub, pool, spa, outdoor living or similar environment?
Are you able to commute to Ilkeston, Derbyshire?
Please briefly explain a time you helped improve a process or organise a busy workplace.
What appeals to you about joining a growing small business rather than a larger corporate company?

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in langley mill, dby

General Manager/Operations Manager

Customer Support Assistant Manager

Projects Administration

Senior Customer Success Manager

Charity Shop Manager

Operations Manager

Reception and Customer Service (Placemaker)

Move Manager

Contact Centre Manager

Commercial Programme Manager

General Manager

Head of Marketing

Client Relationship Manager/Team Leader

Customer Experience Manager

Customer Experience Manager

Customer Experience Manager (CXM)

Service Coordinator

Market Street Manager

Lettings Co-Ordinator - Office Based

Customer Relationship Manager

I want to receive the latest job alerts for customer experience manager in langley mill, dby

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