General manager Work, Jobs in Langley Mill, Dby (with Salaries)

General Manager/Operations Manager
Wizard Whirlpools Ltd/Wizard Hot Tubs —Ilkeston
- From £30,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
17h
General Manager
One Stop Hire Ltd —Hucknall
- Full-time
- Management
- Customer service
- Supervising experience
- Annual leave
Quick apply
3d
General Manager
GXO Logistics —Newark-on-Trent
- £70,000 - £80,000 a year
- Full-time
- Annual leave
- Employee assistance programme
16h
General Manager
TFP Fertility —Nottingham
- Full-time
- Microsoft Word
- Management
- Microsoft Office
- Free parking
Quick apply
6d
General Manager
KFC Ilkeston - Rutland Street —Ilkeston
- Full-time
- Restaurant
- Employee discount
14h
General Manager
Larwood & Voce —Nottingham
- £47,000 - £50,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
9d
Assistant General Manager
Rileys Sports Bars —Nottingham
- £150 - £300 a day
- Full-time
Quick apply
8d
General Manager
Pentagon Motor Group —Burton-On-Trent
- Leadership
- Communication skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Starbucks Area Manager
EG Group —Derby
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Leadership
- Annual leave
- Employee assistance programme
General Manager
Breedon Group plc —Breedon on the Hill
- Full-time
- Hybrid work
- Management
- Bachelor's degree
- Contracts
- Free parking
Quick apply
13d
General Manager
The Northern Collective —Hathersage
- Up to £45,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Store discount
- Employee discount
Quick apply
10d
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
3d
General Manager
Kang Leisure —Ashbourne
- £35,000 - £38,000 a year
- Full-time
- Management
- In-person
- Leadership
- Employee discount
Quick apply
13d
Full Time Cinema Manager
The Scala Cinema Ilkeston —Ilkeston
- £14,560 - £36,400 a year
- Part-time
- Driving
- Travel
- Organisational skills
- Store discount
- Employee discount
Quick apply
General Manager - Live in
Fox House —Sheffield
- Up to £55,000 a year
- Full-time
- Hotel
- Annual leave
- Employee discount
Quick apply
8d
Restaurant General Manager
KFC —Ilkeston
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
12h
General Manager
Marston's Pubs —Melton Mowbray
- Up to £45,000 a year
- Sales
Quick apply
General Manager
The Playwright —Nottingham
- £37,000 - £46,000 a year
- Management
- Employee assistance programme
- Referral programme
Quick apply
6d
Area Manager, BHX2 Ops
Amazon UK Services Ltd. —Coalville
- Full-time
- Doctoral degree
- Bachelor's degree
- Leadership
Product Manager - Beauty & General Merchandise
Boots —Nottingham
- Full-time
- Analysis skills
- Project management
- Product management
- Employee assistance programme
- Employee discount
2d

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General Manager/Operations Manager

Wizard Whirlpools Ltd/Wizard Hot Tubs
Ilkeston

Quick apply

Job details

Permanent | Full-time
From £30,000 a year
17 hours ago

Benefits

Free parking
Casual dress
Store discount
Cycle to work scheme
Company pension
Employee discount
On-site parking

Qualifications

Management
Sales
Customer service
Supervising experience
Warehouse experience
Plastics injection moulding
Leadership

Full job description

Wizard Hot Tubs - Ilkeston, Derbyshire, DE7 5HX
Full-time, Permanent
Monday to Friday 8AM - 5PM

Wizard Hot Tubs is a long-established, family-run business based in Ilkeston. We sell, service, repair and install hot tubs, while also supplying hot tub parts, chemicals, covers, accessories and whirlpool bath systems across the UK.

We are also expanding further into saunas, ice baths and outdoor living products, so this is an exciting time to join the business.

We are looking for a hands-on General Manager / Operations Manager to help run the day-to-day side of the company, improve customer communication, support the team and bring better structure to how the business operates.

This is a practical role in a small business environment. It would suit someone organised, confident and proactive who is comfortable dealing with customers, managing priorities and helping a growing business move forward.

Why join us?

Wizard Hot Tubs has strong potential to grow with the right team, systems and leadership in place.

This role is not a dead-end management position. It is a chance to help shape the way the company runs, make real improvements and be part of the next stage of growth.

We know the starting package may not compete with larger corporate businesses, but this role offers genuine influence, variety and long-term opportunity. As the business grows and improvements are made in sales, customer service, efficiency and net profit, our aim is for the team to benefit through future pay progression and bonus schemes.

We are looking for someone who wants to help build something, not just maintain what already exists.

The role

The first priority will be to take pressure off the office by helping manage calls, emails, customer enquiries, messages and service requests.

You will also help organise daily workload across the team, making sure jobs are logged, tasks are assigned, customer issues are followed up and workshop work is scheduled properly.

You do not need to be a hot tub expert from day one. Strong organisation, customer service, leadership and common sense are more important.

Main responsibilities

Managing incoming calls, emails and customer enquiries
Taking messages and making sure they are logged and followed up
Overseeing the CRM/job management system once implemented
Assigning enquiries, service requests, complaints and orders to the right person
Supporting the office team and reducing pressure on directors
Organising day-to-day priorities across the team
Helping plan engineer, workshop and customer workload
Managing customer service standards and response times
Handling customer complaints and escalating serious issues where needed
Following up sales leads, quotes and service opportunities
Improving the parcel, dispatch and order process
Setting standards for warehouse organisation and stock control
Scheduling workshop tasks including whirlpool bath builds and injection moulding work
Creating simple processes, checklists and routines
Reporting regularly to the directors on workload, issues and progress

The team

You will work closely with the directors and help coordinate a small team, including:

Key Accounts & Website Coordinator
Technical Sales & Field Support
Trainee Hot Tub Engineer & Workshop Support

As the company grows, we are also planning to recruit additional engineering support.

What we are looking for

The right person will be organised, confident and able to take ownership. You should be comfortable speaking to customers, keeping people on track and improving how things are done.

Essential experience

Previous experience in management, operations, office management, service coordination or a similar role
Strong customer service skills
Confident handling phone calls and emails
Experience managing tasks, diaries, jobs or workloads
Good organisation and attention to detail
Comfortable using emails, computer systems, CRM systems or job management software
Confident dealing with complaints or difficult customer conversations
Able to prioritise in a busy environment
Able to manage people in a firm but fair way
Practical, calm and proactive attitude

Desirable experience

Experience in a trade, service, repair, plumbing, heating, hot tub, pool, spa, bathroom, warehouse, outdoor living or engineering environment
Experience organising engineers, workshop teams or field-based staff
Experience with stock, dispatch, parcels or warehouse processes
Experience with sales follow-up or customer quotes
Experience helping improve systems or processes in a small business
Experience supporting business growth or improving team performance

What we offer

Full-time, permanent role
Monday to Friday working week
Long-established family business
Varied role with real responsibility
Opportunity to help shape the role and wider business
Future pay progression and bonus scheme opportunities as the company grows
On-site parking
Company pension
Staff discount

About Wizard Hot Tubs

Wizard Hot Tubs is based in Ilkeston, Derbyshire. We supply hot tubs, parts, chemicals, covers and accessories, as well as offering servicing, repairs, installations and whirlpool bath systems.

We are also expanding into saunas, ice baths and outdoor living products.

We are looking for someone who can help bring structure, improve communication, support the team and play an important part in the next stage of the company’s growth.

How to apply

Please apply with your CV and a short note explaining why you think you would be a good fit for the role.

We are particularly interested in hearing from people who have helped organise, improve or grow a small business or busy team.

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Store discount

Application question(s):

Have you previously managed staff or coordinated a small team?
Have you used a CRM, job management system or diary system before?
Do you have experience in a trade, service, repair, warehouse, plumbing, heating, hot tub, pool, spa, outdoor living or similar environment?
Are you able to commute to Ilkeston, Derbyshire?
Please briefly explain a time you helped improve a process or organise a busy workplace.
What appeals to you about joining a growing small business rather than a larger corporate company?

Work Location: In person

Quick apply

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