The IT Operations Manager is responsible for the reliable, secure and effective operation of the firm’s technology services. The role leads the Service Desk, Infrastructure and IT Training functions, ensuring day-to-day services run well, operational risks are managed, and users are supported to adopt technology confidently and consistently.
This is a leadership role within a technical function. The post-holder will have sufficient technical knowledge to provide direction, challenge suppliers and make informed recommendations, but will not normally be expected to undertake hands-on technical change activity as their primary day-to-day responsibility. They will coordinate internal resources and third-party partners to deliver stable services, controlled change and practical modernisation.
Key Outcomes:
Personal Attributes
- Practical, curious and improvement-minded, with the confidence to challenge legacy ways of working constructively
- Service-focused and approachable, with a strong understanding of the needs of fee earners and business services teams
- Able to make sensible decisions under pressure and escalate appropriately where risk, cost or business impact requires CIO input
- Comfortable balancing operational delivery with continuous improvement, training and project support
- Holder of a clean UK driving licence and access to own vehicle
