Customer experience manager Work, Jobs in Larbert, Fal (with Salaries)

Customer Contracts Manager
Alexander Dennis —Larbert
- Full-time
- Hybrid work
- Contracts
- Communication skills
Quick apply
Customer Support Specialist (Application Support)
Symology Ltd —Falkirk
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- AI
- Profit sharing
- Health & wellbeing programme
Quick apply
11d
Guest Services Manager
Glasgow Westerwood Hotel, Spa & Golf Resort —Glasgow
- Full-time
- Management
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Project Manager/Business Admin Apprentice
Sulzer —Falkirk
- Full-time
- English
- Project management
- Time management
Tesco Bureau Manager
Travelex —Falkirk
- £23,400 a year
- Overtime
- Customer service
- Employee discount
Operations Manager
Popeyes UK —Glasgow
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Luxury Sales Professional Falkirk
Chisholm Hunter Ltd —Falkirk
- £12.71 an hour
- Full-time
- Sales
- Merchandising
- Retail sales
- Employee discount
Quick apply
Customer and Trading Manager - Convenience
Sainsbury's —Larbert
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
9d
Key Account Manager
Swagelok Scotland —Central Belt
- From £45,000 a year
- Full-time
- Sales
- Driving
- Life insurance
Quick apply
8d
Change Manager - Glasgow Tribunal Centre
HM Courts & Tribunal Service —Glasgow
- £30,001 - £40,000 a year
- Part-time
- Continuous improvement
- Travel
- In-person
4d
Lead Customer Experience Manager
Sainsbury's —Stirling
- From £36,250 a year
- Weekend availability
- Management
- Leadership
- Employee discount
1d
Assistant Manager - Operations
James Jones & Sons, Pallets & packaging Ltd —Grangemouth
- From £38,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
10d
Business Development Manager
Brakes —Falkirk
- £38,000 - £40,000 a year
- Full-time
- Hospitality
- Sales
- Food service
1d
Shift Manager
Greggs —Camelon
- £13.80 an hour
- Supervising experience
- Employee discount
Quick apply
Deputy Manager
Iceland —Falkirk
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Assistant Manager
The Meadowpark —Stirling
- £30,000 - £32,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Continuous Improvement Manager
Piramal Enterprises —Falkirk
- Full-time
- APIs
- Leadership
Team Leader - Legal Services
Clackmannanshire Council —Alloa
- £55,607.80 - £62,597.55 a year
- Call to connect
Manufacturing Operations Manager
Marshalls PLC —Falkirk
- Full-time
- Analysis skills
- Leadership
- Employee discount
Quick apply
10d
Customer and Trading Manager - Online
Sainsbury's —Stirling
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount

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Customer Contracts Manager

Alexander Dennis -
Larbert

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension

Qualifications

Contract management
Contracts
Communication skills

Full job description

Job Title: Customer Contracts Manager

Location: Larbert OR Scarborough

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.

What We’re Looking For

We’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a “right‑first‑time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.

Bonus if you have:

Experience within the bus industry or a technically complex manufacturing environment
Technical knowledge of bus products and vehicle specifications
Experience supporting factory visits, first vehicle sign‑off, or customer PDIs

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to [email protected]

Quick apply

Refine Your Search

customer experience manager jobs in larbert, fal

Customer Contracts Manager

Customer Support Specialist (Application Support)

Guest Services Manager

Project Manager/Business Admin Apprentice

Tesco Bureau Manager

Operations Manager

Luxury Sales Professional Falkirk

Customer and Trading Manager - Convenience

Key Account Manager

Change Manager - Glasgow Tribunal Centre

Lead Customer Experience Manager

Assistant Manager - Operations

Business Development Manager

Shift Manager

Deputy Manager

Assistant Manager

Continuous Improvement Manager

Team Leader - Legal Services

Manufacturing Operations Manager

Customer and Trading Manager - Online

I want to receive the latest job alerts for customer experience manager in larbert, fal

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