Cash manager Work, Jobs in Larkfield, Ken (with Salaries)

Smart Metering Team Manager
South East Water —Snodland
- Up to £37,000 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Leadership
- Annual leave
7h
Deputy Manager
Iceland —Medway
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Supply Chain Manager - (22.5 hours per week, fixed term contract)
smol —Marden
- Part-time
- Hybrid work
- Organisational skills
- Employee assistance programme
9d
Recruitment Business Manager
Commercial Services Group —West Malling
- Up to £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
Sales Administrator
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Night Team Leader
Village Hotels - Maidstone - Reception / Nights —Maidstone
- Part-time
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
6d
Customer Experience Optimisation Manager
AllClear Travel Insurance —Romford
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Serving
- Marketing
- Project management
- Employee discount
Quick apply
6d
Service Manager Upholstery
DFS —Maidstone
- £36,982 a year
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Hard FM Contract Manager
Rydon —Sidcup
- £55,000 - £60,000 a year
- Full-time
- Remote
- Maintenance
- Contracts
- Leadership
- Employee assistance programme
- Employee discount
Commercial Manager
Cabot Financial —West Malling
- Sales
- Analysis skills
- Travel
- Employee discount
9d
Retail Customer Service
Entain —Snodland
- £13 an hour
- Overtime
5d
Shift Leader
Subway —Maidstone
- Supervising experience
- Computer skills
- Communication skills
Quick apply
People Business Partner
DFS —Maidstone
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Duty Manager
Iceland —Medway
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
6d
Product Compliance Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Free parking
- Annual leave
Quick apply
People and Payroll Co-ordinator
Golding Homes —Maidstone
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Administrative experience
- Annual leave
- Employee discount
10d
Assistant Director of Neighbourhoods
Golding Homes —Maidstone
- £95,000 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- IT
- Annual leave
- Employee discount
10d
Deputy House Manager
Oasis Restore Trust —Rochester
- £51,773 - £57,137 a year
- Full-time
- English
- School
- Free parking
- Annual leave
6d
Finance Operations Manager
AXA —Royal Tunbridge Wells
- Up to £85,000 a year
- Financial services
- Communication skills
- Banking
3d

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Smart Metering Team Manager

South East Water -
Snodland

Apply Now

Job details

Full-time
Up to £37,000 a year
7 hours ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Paid volunteer time

Qualifications

Customer service
IT
Customer support
Channel management
Leadership
Communication skills
A Level

Full job description

Summary:

Reporting to the Smart Metering Manager, your purpose in this role is to strategically build, lead, manage, and coach the Smart Metering team. You will foster a high-performance culture, ensuring that you and your motivated workforce of smart metering experts deliver excellent customer service and first-time resolution of customer concerns and queries.

Your role is paramount in ensuring all household customer interactions (internal and external) are governed by strict quality standards, achieving targets for customer satisfaction, and maintaining commercial and budgetary alignment.

Your leadership extends to the oversight of critical operational tasks, including managing customer complaints and objectors, raising work orders, resolving meter exchange error jobs, and completing property analysis, while you drive continuous process improvement and compliance across your team.

Main responsibilities:

Team Leadership and High-Performance Culture: Lead, manage, coach, and develop the Smart Metering team to foster a high-performance culture, ensuring the delivery of excellent customer service and the first-time resolution of customer concerns and queries.
Customer Governance and Commercial Alignment: Ensure all household customer interactions (internal and external) are managed in strict adherence to quality standards, customer satisfaction targets, budgetary limits, and commercial awareness.
Operational Management and Critical Task Oversight: Oversee key operational tasks, including managing customer complaints and objectors, raising work orders, resolving meter exchange error jobs, and completing property analysis. This also involves making informed decisions based on available data, company strategy, and time constraints.
Quality and Performance Improvement: Drive continuous innovation and process improvements by utilising Management Information (MI) mechanisms to manage and enhance Customer Service performance.
Process and Policy Refinement: Proactively collaborate with stakeholders to review and improve business processes, policies, and procedures, maintaining a particular focus on customer needs.
Compliance and Team Management: Manage people in line with company policies and procedures, guaranteeing that all work executed by the team complies with regulatory and industry standards.
Stakeholder Engagement and Expertise: Build robust relationships and maintain effective stakeholder management, demonstrating strong commercial awareness. Maintain comprehensive, current knowledge of Customer Service practices and policies to provide expert advice and support to colleagues and stakeholders.
Additional responsibilities may be assigned as the team evolves.

You'll need:
Skills / Qualifications / Experience

Educated to A level standard or equivalent with greater relevant experience.
A qualification in Customer Service/Business Administration and/or a recognised management qualification e.g. ILM is desirable.
Excellent verbal and written communication and coaching skills to positively influence colleagues (internal and external), customers and stakeholders to manage in a constructive, respectful and positive manner that supports ongoing development at individual, team and company level.
Able to own, deliver and promote key business messages in a positive and consistent way.
A deeply empathetic and customer-first mindset, with a passion for problem-solving and improving the customer experience.
The ability to recognise when decisions need to be collaborated, elevated or delegated.
To be able to adapt quickly to change.
Good IT skills, preferably in Google.
Ideally have previous demonstrable experience of managing people in a Customer Service environment.
Demonstrable experience in developing and delivering customer service, operational or process feedback and upskilling.
Direct experience in a customer support environment, including face-to-face interaction, telephone support, and managing customer feedback channels.
Experience with using customer data, insights, and feedback to inform decisions and drive improvements.
Experience working with and influencing a wide range of stakeholders, from senior management to cross-functional teams, to secure buy-in for customer-centric changes.
Experience in utilities, preferably the water industry is advantageous.

Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.

Grow a career with a meaningful purpose.

We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water.

Benefits package:

Excellent Stakeholder pension scheme, up to 10% employer contribution.
5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
Flexible annual leave policy to buy or sell holiday leave.
Paid volunteering days.
Cycle to work scheme.
Health cash plan.
Life assurance.
Wellbeing related benefits.

What can you expect from your recruitment?

To apply for this position, please submit your CV on our career’s website.
It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water.
Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks.

If this sounds like the opportunity you’ve been looking for, apply now!

South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.

Compensation package:

up to £37,000 p.a. (dependent on experience)

Apply Now

Refine Your Search

cash manager jobs in larkfield, ken

Smart Metering Team Manager

Deputy Manager

Supply Chain Manager - (22.5 hours per week, fixed term contract)

Recruitment Business Manager

Senior Project Manager

Sales Administrator

Night Team Leader

Customer Experience Optimisation Manager

Service Manager Upholstery

Hard FM Contract Manager

Commercial Manager

Retail Customer Service

Shift Leader

People Business Partner

Duty Manager

Product Compliance Manager

People and Payroll Co-ordinator

Assistant Director of Neighbourhoods

Deputy House Manager

Finance Operations Manager

I want to receive the latest job alerts for cash manager in larkfield, ken

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