First line managers Work, Jobs in Larkfield, Ken (with Salaries)

Customer Services Assistant
Leeds Castle Foundation —Maidstone
- £12.71 an hour
- Weekend availability
- CRM software
- Hospitality
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
4d
Events Coordinator
Logistics UK —Royal Tunbridge Wells
- Full-time
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Centre Coordinator & DDSL
TCHC Group —Strood
- £27,999 - £28,000 a year
- Monday to Friday
- First Aid Certification
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Health and Safety Manager
Elliott Environmental Drainage LTD —Aylesford
- £40,000 - £55,000 a year
- Full-time
- First Aid Certification
- In-person
- Communication skills
- Free parking
Quick apply
Student Support Manager - Residential
Oxford International Education Group —London
- £700 a week
- Full-time
- Childcare
- Working with children
- Team management
Quick apply
Peer Mentor Coordinator
Change Grow Live —Rochester
- £28,557.79 - £32,802.41 a year
- Annual leave
- Employee discount
13d
Barista
Starbucks —Bluewater
- Weekend availability
- Store discount
- Employee assistance programme
Learning Support Assistant
TCHC Group —Chatham
- £21,923 - £21,924 a year
- Full-time
- English
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Receptionist
Medway Community Healthcare CIC —Gillingham
- £25,272 a year
- Part-time
- Customer service
- Analysis skills
- Organisational skills
6d
Duty Manager
Iceland —Medway
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
6d
HR Administrator
Griffin & Brand (European) Ltd —Ashford
- £30,000 a year
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Free parking
- Sick pay
Quick apply
12d
Saturday Property Viewing Agent - Residential Estate Agency
Pedder Estate Agents / Elysian Finance —South East London
- £20 an hour
- Administrative experience
- Driving
- Organisational skills
Quick apply
7d
Duty Manager Aftersales
BCA —Tonbridge
- £32,000 - £45,000 a year
- Monday to Friday
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
BI & Data Quality Analyst
Commercial Services Group —West Malling
- £33,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- SQL
- Analysis skills
- Annual leave
- Employee discount
Quick apply
10d
General Assistant
GLL —London
- £14.80 an hour
- Part-time
- Customer service
- First Aid Certification
4d
Sales Associate
Kate Spade —Ashford
- Part-time
- English
- Employee discount
Campus Assistant
University of Cumbria —London
- £24,909 - £26,093 a year
- Part-time
- Hybrid work
- University
- Employee discount
4d
VISUAL MERCHANDISER
Primark —Chatham
- £13.43 an hour
- Sales
- Customer service
- Merchandising
5d
Store Supervisor, Temporary Contract up to 6 months
Metal Supermarkets UK Limited —London
- £16.03 an hour
- Temporary
- English
- Microsoft Office
- Supervising experience
- Free parking
- Employee discount
Quick apply
SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION
Solid Steps —London
- £46,365 - £52,741 a year
- Full-time
- Hybrid work
- Administrative experience
- Project management
- Human resources
- Free parking
- Annual leave
Quick apply
2d

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Customer Services Assistant

Leeds Castle Foundation -
Maidstone

Quick apply

Job details

Fixed term contract | Zero hours contract
£12.71 an hour
4 days ago

Benefits

Free parking
Health & wellbeing programme
Discounted or free food
Company events
Employee discount
On-site parking

Qualifications

CRM software
Hospitality
Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

Role Overview

To provide an exceptional level of customer service as the first point of contact for all enquiries. The role is responsible for responding to enquiries received by telephone and email, supporting ticketing and events, assisting with group bookings and ensuring visitors receive accurate, timely and helpful information before, during and after their visit.

Working closely with Visitor Operations, Admissions, Retail, Groups, Hospitality and Events teams, the Customer Services Assistant will help deliver a seamless visitor experience whilst supporting the wider commercial and charitable objectives of Leeds Castle.

Role Details – This is a desk based, on-site role which is Fixed Term until end of March 2027. Minimum 16 hrs per week, ideally Thursday, Friday, Saturday & Sunday 9am – 1pm, start/finish times and weekdays can be flexible, but weekend cover is an essential requirement.

KEY TASKS

To act as the first point of contact for visitor enquiries, providing a professional, friendly and knowledgeable service at all times.
To respond promptly and accurately to enquiries received via telephone, email and other communication channels.
To monitor and manage shared customer service inboxes, ensuring enquiries are prioritised and responded to within agreed timescales.
To provide information regarding ticketing, events, activities, accessibility, facilities and visitor experiences across the estate.
To investigate and resolve ticketing enquiries, including booking amendments, payment queries and visitor account issues, escalating where appropriate
To support enquiries relating to seasonal events, special experiences and hospitality offerings, liaising with relevant departments to ensure accurate information is provided
To assist with group booking enquiries, processing reservations and communicating requirements with operational teams.
To support event administration and customer communications before and after events
To maintain accurate records of customer interactions, bookings and enquiries using relevant systems and databases.
To deal with feedback, complaints and service recovery opportunities professionally and courteously, escalating issues where appropriate.
To support Leeds Castle's commitment to delivering outstanding customer service and continuously improving the visitor experience.
To undertake any other reasonable duties as requested by your line manager.

Weekend and bank holiday working is a requirement of this role. During seasonal events, hours may be amended in line with business need.

_________________________________________________________________________

CORE ACCOUNTABILITIES

· Deliver exceptional customer service that reflects Leeds Castle's values and reputation.

· Maintain excellent standards of communication, professionalism and accuracy.

· Work collaboratively across departments to provide a seamless visitor experience.

· Follow Company regulations in Health & Safety and maintain a safe working environment.

· Ensure personal standards of presentation, performance and attendance are beyond reproach at all times.

· Handle customer information in accordance with data protection requirements and company policies.

SKILLS, KNOWLEDGE, EXPERIENCE required

· Previous experience in a customer service, contact centre, visitor attraction, hospitality or administrative role.

· Excellent verbal and written communication skills.

Strong organisational skills with the ability to manage multiple enquiries and priorities.
Experience of working with booking, ticketing or CRM systems would be advantageous.
Strong attention to detail and accuracy when processing bookings and customer information.
Ability to remain calm and professional when dealing with challenging situations or complaints.
Good IT skills, including Microsoft Office applications and email management.
A proactive and positive approach to problem solving.
A willingness to work as 'one team', supporting colleagues across departments as required.

Pay: £12.71 per hour

Benefits:

Company events
Discounted or free food
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

first line managers jobs in larkfield, ken

Customer Services Assistant

Events Coordinator

Centre Coordinator & DDSL

Health and Safety Manager

Student Support Manager - Residential

Peer Mentor Coordinator

Barista

Learning Support Assistant

Receptionist

Duty Manager

HR Administrator

Saturday Property Viewing Agent - Residential Estate Agency

Duty Manager Aftersales

BI & Data Quality Analyst

General Assistant

Sales Associate

Campus Assistant

VISUAL MERCHANDISER

Store Supervisor, Temporary Contract up to 6 months

SCHOOL BUSINESS MANAGER & EXECUTIVE ASSISTANT TO THE HEAD OF PROVISION

I want to receive the latest job alerts for first line managers in larkfield, ken

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