Destination Weddings Consultant
This is a fantastic opportunity to join Award Winning Ionian Weddings, the UK’s leading Mediterranean wedding specialists. If you have genuine passion for weddings and our Mediterranean locations we’d love to hear from you. This is an office based job with one day a week at home (two days at home after a qualification period).
Key responsibilities
– Oversee end-to-end operational delivery of all weddings across the Mediterranean portfolio
– Constantly review and improve efficiencies to facilitate long-term success.
– Implement and manage a variety of new systems and processes, from procurement and client support to training and communications.
– Conduct post-wedding reviews and implement learnings into future planning
– Respond quickly to operational situations to ensure the best outcome for clients
– Oversee product pricing activities
– Take charge when the Directors are absent
Supplier & Venue Management
– Develop positive relationships with our network of vetted Mediterranean suppliers: local co-ordinators, venues, caterers, florists, photographers, musicians, transport providers, and more
Supplier & Venue Management
– Drive sales strategy evolution & champion improvements across the sales journey, implementing initiatives to improve conversion, maximise revenue and enhance our customers’ experience
Client Experience
– Champion a culture of exceptional client care across the team
– Empower the team to deal with complaints swiftly and effectively, acting as a point of escalation when necessary and assisting with drafting responses to formal complaints and negative reviews
Team Leadership
– Line-manage and mentor a team of seven, motivating them to provide the highest levels of customer service
– Work closely with the Directors on business strategy, capacity planning, and growth initiatives
– Deliver the team’s sales and customer service targets & provide regular reports on this
– Deliver regular focus & training sessions to re-engage focus areas
– Support the recruitment and training of new team members
Requirements: Preferred job-related skills, personal skills & knowledge -
. Preferable: Wedding planning experience, ideally with destination weddings
· Essential: exceptional and proven customer service, organisational and communication skills
· Essential: positive “can-do” attitude and passion for weddings
· Good knowledge of Greece, Cyprus, Italy, Malta, Croatia and Portugal
· Meticulous attention to detail.
· Ability to work under pressure
· MS office proficient and IT savvy.
· Excellent written and verbal communication skills.
Job Type: Part-time
Pay: £45,000.00-£55,000.00 per year
Benefits:
Work Location: Hybrid remote in Guildford GU2 8NJ
