Front Office Agent
Dalhousie Castle —Bonnyrigg
- £12.71 an hour
- Full-time
- Hotel
- Front desk
Quick apply
4d
Casual Guest Service Agent
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Edinburgh Portobello Hotel Limited —Edinburgh
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- Hotel
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6h
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Radisson Hotel Group —Edinburgh
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Leonardo Hotel Edinburgh City —Edinburgh
- Hotel
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2d
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4d
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Premier Inn —Edinburgh
- Up to £13.56 an hour
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Quick apply
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The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- 8 hour shift
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- Travel
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Quick apply
Receptionist (f/m/d)
MEININGER Hotels Group —Edinburgh
- Weekend availability
- English
- Hotel
- Front desk
- Language training provided
- Employee discount
Quick apply
Receptionist - Casual
Radisson Hotel Group —Edinburgh
- £12.80 an hour
- Part-time
- Hotel
- Front desk
- Communication skills
- Employee discount
Quick apply
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Mercure Livingston —Livingston
- £12.71 an hour
- Full-time
- Bar
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- Hotel
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Quick apply
7d
Receptionist - Part-Time (f/m/d)
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- English
- Hotel
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Quick apply
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Marriott International, Inc —Edinburgh
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- Front desk
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Quick apply
21h
Night Reception Team Member - Part Time
Travelodge —Glenrothes
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
2d
Guest Service Agent - Part time
Hilton —Edinburgh
- £12.91 an hour
- Part-time
- Bar
- Customer service
- Computer literacy
- Employee stock purchase plan
- Annual leave
Guest Service Team Member - Nights
Piries Hotel - Edinburgh —Edinburgh
- £13.21 an hour
- Full-time
- Hotel
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Casual Concierge
Hilton Edinburgh Carlton —Edinburgh
- Weekend availability
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Quick apply
11d

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Front Office Agent

Dalhousie Castle -
Bonnyrigg

Quick apply

Job details

Permanent | Full-time
£12.71 an hour
4 days ago

Qualifications

Guest check-in and check-out
Guest relations
Hotel and accommodations experience
Front desk
Guest services telephone call handling
Hotel front office operations

Full job description

Front Office Agent

Dalhousie Castle

Contract: Permanent
Salary: 26436.80

Front Office Agent

Dalhousie Castle | Bonnyrigg, Midlothian

£12.71 per hour | Full-time | Permanent

Be part of the next chapter of Dalhousie Castle

There has never been a more exciting time to join Dalhousie Castle.

Set within more than 800 years of Scottish history, Dalhousie is entering an exciting new era following a £6 million transformation, bringing a renewed sense of luxury, style and energy to this extraordinary historic property.

Our ambition is clear: to establish Dalhousie Castle as one of Scotland's leading luxury and 5-star destinations.

To achieve that, we need exceptional people.

We are building a new team who are passionate about hospitality, proud of what they do and excited by the opportunity to help shape the future of Dalhousie Castle.

The opportunity

As a Front Office Agent, you will play a vital role in creating the experience our guests remember.

You will be one of the first people our guests meet and one of the last they see before they leave. You will set the tone for their stay, ensuring every arrival feels special, every interaction feels personal and every detail is handled with care.

This is much more than a traditional hotel reception role.

We are looking for luxury hosts who understand that exceptional hospitality is about anticipating needs, creating genuine connections and consistently going beyond expectations.

You will have the opportunity to make a real difference as we establish new standards of service across the castle.

What you'll be doing

Warmly welcoming guests and creating a memorable arrival experience.
Delivering seamless and personalised check-in and check-out experiences.
Building genuine relationships with guests and understanding the reason for their visit.
Anticipating guest needs and proactively offering assistance throughout their stay.
Handling enquiries, requests and feedback with confidence, professionalism and discretion.
Managing reservations, guest profiles and room allocations through our hotel systems.
Processing payments and ensuring billing is accurate.
Handling telephone and email enquiries in a professional and engaging manner.
Sharing your knowledge of Dalhousie Castle, its history and the surrounding area.
Recommending our dining, experiences and facilities to enhance each guest's stay.
Identifying opportunities to personalise experiences and maximise revenue where appropriate.
Taking ownership of guest concerns and delivering thoughtful service recovery when things don't go to plan.
Working closely with colleagues across the hotel to ensure a seamless guest journey.
Maintaining the highest standards of presentation, communication and attention to detail.
What we're looking for

We are looking for people who genuinely love hospitality.

Previous hotel reception experience is valuable, but attitude, personality and a genuine desire to deliver exceptional service are just as important.

You'll be someone who:

Takes genuine pride in creating great guest experiences.
Has exceptional attention to detail.
Is warm, confident and naturally welcoming.
Communicates professionally and comfortably with guests from all backgrounds.
Understands that luxury is often found in the smallest details.
Is confident dealing with requests, challenges and unexpected situations.
Has a genuine interest in hospitality and wants to develop their career.
Is commercially aware and comfortable recommending upgrades, experiences and additional services.
Takes ownership rather than waiting to be asked.
Works well as part of a new and ambitious team.
Is passionate about representing Dalhousie Castle and its unique story.
Most importantly, you will care.

You will care about the guest, care about the details and care about the reputation we are building together.

Why Dalhousie?

This is an opportunity to join the castle at a genuinely significant moment in its history.

Following a £6 million refurbishment, we are building something new while respecting everything that makes Dalhousie special.

You will be joining a new and exciting team, with the opportunity to help shape our service culture and establish the standards that will define the guest experience for years to come.

You won't simply be joining an established hotel and following a script.

You'll be helping us write the next chapter.

For the right person, this is an opportunity to develop your career within a historic property with serious ambitions for luxury hospitality.

A place with a story

Dalhousie Castle is not an ordinary hotel.

Our guests aren't simply arriving at a hotel — they are arriving at a 13th-century Scottish castle, surrounded by centuries of history and character.

We want our team to be proud ambassadors for that story.

Whether you're welcoming a couple celebrating a special occasion, looking after an international traveller experiencing Scotland for the first time, or helping a returning guest feel at home, you will have the opportunity to make their visit genuinely memorable.

The future starts here

We have invested significantly in the castle.

Now we're investing in the people who will bring it to life.

If you're ambitious, passionate about luxury hospitality and excited by the opportunity to be part of something new, we would love to hear from you.

Join us at Dalhousie Castle and help us create the next chapter of this remarkable Scottish story.