Customer experience analyst Work, Jobs in Latchford, Chs (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
14h
Specialist Support Analyst
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
- £25,000 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Senior Reporting and Insights Analyst
Clear Business —Sale
- £38,505 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Reporting and Insight Analyst
Clear Business —Sale
- £28,879 - £36,098 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Insight Analyst
Betfred —Warrington
- £29,000 - £30,000 a year
- Full-time
- Microsoft Excel
- SQL
- Bachelor's degree
- Annual leave
- Employee assistance programme
Quick apply
1st Line Support Analyst
Eventura Limited —Bolton
- From £26,500 a year
- Full-time
- Azure
- Customer service
- English
- Store discount
- Work from home
Quick apply
1d
Service Desk Analyst
Sysco —Burtonwood
- Full-time
- Bilingual
- Customer service
- English
Information Governance Analyst
Iceland —Deeside
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Trainee Analyst/Analyst
Element Materials Technology —Deeside
- Laboratory experience
1st line Service Desk Analyst
Clear Business —Sale
- £24,500 - £28,175 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- SharePoint
- Free parking
- Employee discount
Quick apply
14d
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
6d
Service Desk Analyst
Brabners —Liverpool
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
Group Insight Analyst
The Granite Group —Liverpool
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- SQL
- Maths
- Mentoring
- Flexible schedule
Quick apply
1d
Inventory Planning Analyst
New Balance —Warrington
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Commercial Administrator
SunbeltRentals —Birchwood
- Microsoft Excel
- Analysis skills
- Presentation skills
- Annual leave
Quick apply
12d
1st Line Maintenance Analyst
Betfred —Warrington
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
7d
Government Banking Servicing Executive
Barclays —Knutsford
- Customer service
- Administrative experience
- Financial services
1d
BI Analyst
SunbeltRentals —Birchwood
- Microsoft Excel
- Microsoft Access
- IT
- Annual leave
Quick apply
International Distribution Analyst
Iceland —Deeside
- Full-time
- Microsoft Office
- Free parking
- Employee discount

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customer experience analyst jobs near latchford, chs

Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
14 hours ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

customer experience analyst jobs in latchford, chs

Journey Analyst

Specialist Support Analyst

Junior Cyber Security Analyst

Senior Reporting and Insights Analyst

Reporting and Insight Analyst

Insight Analyst

1st Line Support Analyst

Service Desk Analyst

Information Governance Analyst

Trainee Analyst/Analyst

1st line Service Desk Analyst

Application Support Analyst

Service Desk Analyst

Group Insight Analyst

Inventory Planning Analyst

Commercial Administrator

1st Line Maintenance Analyst

Government Banking Servicing Executive

BI Analyst

International Distribution Analyst

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