About the Role
Would you love to work with a wide range of tech and help local businesses with their IT
Begin your IT career with an Information Communications Technician (Level 3) apprenticeship.
Assisted by our experienced and friendly team, you will be expected to work both with supervision and independently. You will be involved in resolving routine ICT issues and contributing to new installations and projects.
Daily duties will include, but are not limited to, the following:
- Support end users via telephone, helpdesk ticket system and email, accurately recording requests and actions
- Respond to and either resolve or escalate requests
- Problem solving and workflow management
- Assist with workshop repairs, upgrades, new system builds and configurations
- Cabling and connectivity installations (after appropriate training)
- To meet all learning commitments of the apprenticeship
About You
You should have a pleasant and approachable personality, as this is a customer service role. The ability to multitask and prioritise workload in a timely and effective manner are essential for this position. You may be required to complete field work from time to time within the Devon and Cornwall area, transport will be provided from, and returning to our Holsworthy base.
Desired skills and personal qualities
- Excellent Communication & IT skills
- Good Attention to detail
- Organisational skills
- Problem solving skills
- Analytical skills
- Enthusiastic & Flexible
The successful candidate will receive full training in the workplace supported by our experienced team. Working hours for apprenticeships are Monday to Friday with some Saturdays on a rota basis.
About Us
Acuiti Solutions Ltd is a small and busy company with its HQ located in Holsworthy, Devon. Founded in 2001 it has rapidly expanded to provide a wide range of IT, network and communication solutions and support services throughout Devon and Cornwall.
Job Types: Full-time, Permanent, Apprenticeship
Work Location: In person
