Customer service advisor Work, Jobs in Launceston Pl15 (with Salaries)

Customer Service Advisor
Sykes Holiday Cottages —Polzeath
- £24,784.50 a year
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
12d
Customer Service Advisor
CMO SUPERSTORES LTD —Plymouth
- £13.39 - £13.40 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Employee assistance programme
Quick apply
5d
Customer Service Advisor
Capitol Students —Plymouth
- From £27,768 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Sick pay
Quick apply
10d
Customer Service Advisor
Connells Group —Plymouth
- £25,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
9d
Customer Service Assistant
Tenpin —Plymouth
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Agent
Auxillis —Plymouth
- £28,734 a year
- Annual leave
- Employee discount
Quick apply
3d
Customer Service Representative (m/w/d) - TZ/VZ
BD —Plymouth
- £43,300 - £66,025 a year
- Engineering
- Project management
- Continuous improvement
Customer Service Representative
Hertz —Plymouth
- Full-time
- Sales
- Customer service
- English
Customer Service Assistant
The Village —Plymouth
- From £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
4d
Retail Sales Assistant with Customer Support
BEACON ELECTRICAL —Plymouth
- From £27,685 a year
- Full-time
- Sales
- Customer service
- Electrical experience
- Free parking
- Store discount
Quick apply
9d
Customer Service Assistant
Chartwells —Plymouth
- £12.71 an hour
- Part-time
4d

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Customer Service Advisor
Sykes Holiday Cottages —Polzeath
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions. ✋ 2 volunteering days per year.
£24,784.50 a year
Quick apply
12d
Customer Service Advisor
CMO SUPERSTORES LTD —Plymouth
This position involves direct interaction with customers in a sales and service environment, where specific targets are set to help achieve organisational goals…
£13.39 - £13.40 an hour
Quick apply
5d

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Customer Service Advisor

Sykes Holiday Cottages -
Polzeath

Quick apply

Job details

Full-time
£24,784.50 a year
12 days ago

Benefits

Company pension
Company events

Qualifications

Customer service
IT
Communication skills
Time management

Full job description

️ Come Work With Us At John Bray Cornish Holidays ️

Salary: £24,784.50 per annum
- ️ Working Pattern: 37.5 hours, Monday to Saturday.
Location: Rock, Wadebridge

About the Role:

As a Customer Service Advisor, you will deliver exceptional service across all contact channels, efficiently resolving customer queries and taking full ownership of the customer end-to-end journey. By applying in-depth knowledge of company processes, you’ll provide proactive solutions and ensure an industry-leading customer experience.

Dedicated to creating memorable experiences and building trust, you’ll handle feedback, guide customers through their journey, and support our goal of becoming the UK’s leading holiday letting agency. You’ll also focus on driving efficiency and supporting teammates to streamline processes and maximise team productivity.

Comprehensive training throughout your role will empower you to deliver exceptional outcomes at every customer touchpoint and ensure customer success.

What You’ll Do

➡️ Deliver outstanding customer service across phone, email, chat and digital channels.
➡️ Support customers throughout their journey, from pre-booking queries to post-stay resolutions.
➡️ Resolve customer complaints and escalations promptly, managing cases through to completion within agreed SLAs.
➡️ Proactively identify and resolve customer issues to deliver positive outcomes.
➡️ Build strong customer relationships by providing a personalised, professional service.
➡️ Complete and maintain accurate customer case files and records.
➡️ Work closely with Account Managers and Property Services teams to resolve customer issues.
➡️ Participate in the out-of-hours on-call rota when required.
➡️ Visit local properties when needed to support customer or operational requirements.
➡️ Share feedback and best practices to improve customer experience and operational efficiency.
➡️ Follow company policies, procedures and compliance requirements.
➡️ Demonstrate initiative, sound judgement and a customer-first approach to problem solving.
➡️ Support additional business activities and projects as required.

Live by our four values: One Business One Team, Keep it Simple, Grow & Learn, Sustainable Impact.

What You’ll Bring

✅ Previous experience in a customer service or similar customer-facing role
✅ Strong conflict resolution and objection-handling skills
✅ Confident using systems and IT platforms
✅ Positive, professional and approachable communication style
✅ Excellent written and verbal communication skills
✅ Strong attention to detail and accuracy
✅ Able to think quickly and solve problems effectively
✅ Well organised with good time management skills
✅ Resilient, with the ability to stay motivated during busy periods
✅ Comfortable working to performance targets and open to feedback and coaching

Bonus Points For

Experience in working with Digital Contact Channels
Experience in working within the travel sector
Commercial acumen

Who Are John Bray Cornish Holidays?

For nearly 50 years, John Bray Cornish Holidays have been welcoming guests to some of North Cornwall’s most beautiful coastal escapes. From clifftop retreats to cosy fisherman’s cottages, every property we manage is handpicked within a 5-mile stretch of stunning coastline, including Rock, Daymer Bay, Polzeath, and Port Isaac.

As part of the award-winning Sykes Holiday Cottages, we combine the warmth of a local team with the resources of a national brand, delivering memorable holidays for guests and peace of mind for owners.

Why You’ll Love Working With Us

At John Bray Cornish Holidays & Sykes, we believe in rewarding our people:

Annual bonus scheme linked to company performance.
✈️ Generous holiday allowance + extra days with long service
Option to purchase extra holiday days if you wish.
A day off for your birthday
2 volunteering days per year.
Enhanced parental leave (24 weeks maternity, 3 weeks paternity at full pay).
Pension scheme with employer contributions
Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Special offers and discounts designed to enhance your overall wellbeing.
Health cash plan & life assurance.
Training & development opportunities.
24/7 mental health support.
Employee savings scheme
Long service awards and company events

We’re passionate about diversity, inclusion and welcoming people from all backgrounds. Need adjustments during the recruitment process? Just let us know, we’ll be happy to help.

If you’re passionate about creating unforgettable holidays, we’d love to welcome you to the team. Apply now!

Quick apply

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