Energy advisor Work, Jobs in Layham, Sfk (with Salaries)

Guest Support Advisor (Live Chat)
Fred. Olsen —Ipswich
- £25,000 a year
- Full-time
- Hybrid work
- Work from home
- Employee discount
4d
People Relations Advisor
Drax Group —Ipswich
- Full-time
- Hybrid work
- Management
- Administrative experience
- Human resources
13d
HSW Assurance Advisor
Bouygues Construction —Ipswich
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
HSW Systems Advisor
Bouygues Construction —Ipswich
- Microsoft Powerpoint
- Analysis skills
- IT
Training Advisor
Soletanche Bachy UK Zone —Ipswich
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Customer Advisor – Argos (in Sainsbury’s)
Sainsbury's —Ipswich
- £13.23 an hour
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
10h
HR Administrator
Soletanche Bachy UK Zone —Ipswich
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
8d
Service Advisor
Endeavour Automotive Group —Colchester
- £30,000 - £36,000 a year
- Customer service
- Communication skills
Change Lead
Civil Works Alliance —Ipswich
- Full-time
- Oracle
- Contracts
- Annual leave
13d
Change Manager
Civil Works Alliance —Ipswich
- Oracle
- Contracts
- Annual leave
4d
Project Controls Reporting Manager
Civil Works Alliance —Ipswich
- Full-time
- Contracts
- Annual leave
13d
Civil Project Manager UK - Fixed Term Contract (36 Months)
Indaver —Kelvedon
- Civil engineering
- Engineering
- Contracts
- Free parking
- Paid training
Quick apply
Field Sales Consultant
Bionic Services Ltd —Ipswich
- Full-time
- Sales
- Business development
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Payroll Process Expert - EMEA
Informa Global Support —Colchester
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Project management
- Annual leave
- Work from home
Quick apply
Secretary
Barker Associates —Braintree
- Full-time
- Microsoft Office
- IT
- In-person
- Employee assistance programme
Quick apply
Tax Manager
Civil Works Alliance —Ipswich
- Full-time
- Construction
- Communication skills
- Tax experience
- Annual leave
13d
Senior Project Manager - Ancillary Works
Sizewell C —Felixstowe
- £80,000 - £90,000 a year
- Part-time
- Management
- Project management
- No degree
9d
HSW Occupational Hygienist
Bouygues Construction —Ipswich
- Construction
- Communication skills
Pre-Construction Manager (TOC)
Bouygues Construction —Ipswich
- Full-time
- Civil engineering
- Contracts
- Leadership
Mechanical Engineer
Barker Associates —Braintree
- Full-time
- Hybrid work
- AutoCAD
- Bachelor's degree
- Employee assistance programme
Quick apply

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Guest Support Advisor (Live Chat)

Fred. Olsen -
Ipswich

Apply Now

Job details

Permanent | Full-time
£25,000 a year
4 days ago

Benefits

Work from home
Employee discount

Full job description

Category:

Guest Services

Vacancy Type:

Permanent

Full Time

Salary:

£25,000 Per Annum

Closing Date:

Wed, Jul 1, 2026

Location:

Ipswich

Benefits:

AXA Health medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our Boost Benefits scheme

Fred. Olsen Cruise Lines is a family-run business that has been offering exceptional cruise experiences for over 170 years. With a fleet of ships that provide intimate, friendly, and immersive voyages, we are committed to delivering world-class service with a personal touch. Join us and be part of a proud heritage that is all about making lasting memories for our guests.

We have a very exciting opportunity to launch a brand-new role as we continue to grow. We’re expanding our Contact Centre team with a Guest Support Advisor (Live Chat), based at our Ipswich Head Office to help shape the future of our digital guest experience and bring even more warmth, speed and personality to our online support.

The Guest Support Advisor is the friendly digital face of Fred. Olsen Cruise Lines, helping guests and travel partners get quick, accurate answers through live chat. You’ll keep conversations flowing smoothly across our online platforms, making sure every guest feels supported throughout their journey. You’ll also take on key admin tasks and support guests through My Cruises-related calls. Working closely with the Live Chat Team Leader, you’ll have day-to-day guidance and encouragement to deliver warm, high-quality service that truly reflects the Fred. Olsen spirit.

In this role, you’ll keep our digital conversations flowing - speaking with guests across live chat and social channels, solving most queries on the spot and guiding them through the My Cruise platform with confidence. You’ll jump between chats, occasional follow-up calls and payments while managing Guest Services tickets and admin tasks with accuracy. From booking to boarding, you’ll support guests with cruise info, documents, tours and general questions, keeping our systems updated and working closely with other teams to get every enquiry resolved smoothly. You’ll spot trends, share insights, build solid knowledge of our ships and destinations and deliver a memorable, guest-focused service.

In addition to live chat, you’ll also manage messages through our social media platforms on Facebook and Instagram, delivering quick, polished responses that stay true to our brand tone. This is a fantastic opportunity for someone who is passionate about delivering great service and excited to shape the future of our digital guest support.

This is a full-time, permanent role working 35 hours per week Monday to Friday, rotating weekly between 9am-5pm and 12pm-8pm shifts. The successful candidate will be based at our Head Office, Fred. Olsen House, White House Road, Ipswich IP1 5LL with the option to work from home two days a week once training has been successfully completed.

Fred. Olsen Cruise Lines offer a wide range of benefits including AXA Health Medical, Life Assurance, enhanced maternity and paternity pay, discounted holidays and cruises, plus retail discounts and cash back incentives through our Boost Benefits scheme. Attached to this advert you will find a full job description and details of our Company benefits on offer.

Attached to this advert you will find a full overview of the fantastic benefits we offer, along with a detailed Job Profile for this position.

Our Values:

We are caring - “We trust and care for each other, our guests and our environment”

Always deliver a warm and friendly welcome, always make time to listen, look out for each other’s safety, security and well-being, strive to help protect the environment for future generations.

We are positive - “We live and share a positive attitude”

Motivate each other with positive energy, always see the opportunities in new ideas, believe it’s better to learn than never try, always look for ways to add value and make a difference.

We are real - “We are always ourselves and respect others”

Bring our real selves to work and perform, respect and embrace all our different personalities and cultures, have the courage to admit when we are wrong and have the strength to act on it, have a voice and encourage open, honest communication.

We are a team - “We are more than a team; we are a family”

Share experiences and learn from each other, adapt, respond and pull together to drive results, together we recognise and celebrate our achievements.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process, please do not hesitate to let us know.

Apply Now

Refine Your Search

energy advisor jobs in layham, sfk

Guest Support Advisor (Live Chat)

People Relations Advisor

HSW Assurance Advisor

HSW Systems Advisor

Training Advisor

Customer Advisor – Argos (in Sainsbury’s)

HR Administrator

Service Advisor

Change Lead

Change Manager

Project Controls Reporting Manager

Civil Project Manager UK - Fixed Term Contract (36 Months)

Field Sales Consultant

Payroll Process Expert - EMEA

Secretary

Tax Manager

Senior Project Manager - Ancillary Works

HSW Occupational Hygienist

Pre-Construction Manager (TOC)

Mechanical Engineer

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