Logistics manager Work, Jobs in Layham, Sfk (with Salaries)

Customer Service Manager (Haulage / Logistics)
Seven Logistics —Felixstowe
- £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Operations Improvement Manager
M Group —Bury St. Edmunds
- £44,000 - £55,000 a year
- Continuous improvement
- Annual leave
- Employee assistance programme
Supply Chain Manager - UK & I (Cocoa & Chocolate)
GCB Cocoa UK Ltd —Glemsford
- £60,000 - £70,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Relocation assistance
Quick apply
Last Mile Operations Manager
Evri —Ipswich
- £35,500 - £41,000 a year
- Analysis skills
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
2d
Container Transport Operations Manager
Seven Logistics —Felixstowe
- £55,000 - £60,000 a year
- Full-time
- Management
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
Warehouse Shift Manager
DHL —Ipswich
- £32,000 - £35,000 a year
- 8 hour shift
- Warehouse experience
- Leadership
- Communication skills
- Free parking
13d
Operations Manager
Biffa Waste Services —Great Blakenham
- Full-time
- Leadership
- Employee discount
Quick apply
Warehouse Team Leader
PD Ports —Felixstowe
- £39,090 a year
- Full-time
- Forklift
- Team management
- Warehouse experience
- Life insurance
Quick apply
13d
Transport Manager
Naptune limited —Ipswich
- From £350 a month
- Part-time
- Supervising experience
- Continuous improvement
- Organisational skills
Quick apply
Operations Manager - Ipswich
DPD Group UK —Ipswich
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
Customer Sales Manager
Greene King —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
4d
Mandarin speaking Warehouse Operative/Team Leader
Cargomove —Ipswich
- From £27,040 a year
- Part-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
4d

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Operations Improvement Manager
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Customer Service Manager (Haulage / Logistics)

Seven Logistics -
Felixstowe

Quick apply

Job details

Permanent | Full-time
£40,000 a year

Benefits

Free parking
Health & wellbeing programme
Free flu jabs
Company pension
Employee assistance programme
Life insurance
On-site parking

Qualifications

Management
Customer service
Logistics
English
Leadership
Communication skills

Full job description

Job Purpose

To lead and supervise the customer services team within a fast-paced haulage/logistics environment, ensuring high levels of customer satisfaction, efficient issue resolution, and seamless coordination between customers, drivers, planners, and operational teams. The role is responsible for driving service excellence, improving processes, and maintaining strong customer relationships.

Key Responsibilities

Team Leadership & Supervision

Supervise and support the customer services team.
Allocate workloads, monitor performance, and ensure service levels are met.
Provide coaching, training, and development to team members.
Conduct performance reviews and manage absence, disciplinary, and HR-related matters.

Customer Service Excellence

Act as the senior escalation point for customer queries, complaints, and service issues.
Ensure timely and professional communication with customers regarding deliveries, delays, and service updates.
Maintain high standards of customer satisfaction and retention.
Build and maintain strong relationships with key clients.

Operational Coordination

Liaise closely with transport planners to ensure smooth operations.
Monitor delivery schedules and proactively manage potential disruptions.
Ensure accurate and timely updates are communicated internally and externally.

Performance & KPI Management

Monitor and report on key performance indicators (KPIs) such as delivery performance, response times, and customer satisfaction.
Identify trends and implement improvements to enhance service delivery.
Ensure team adherence to company policies, procedures, and service standards.

Process Improvement

Review existing processes and identify opportunities to improve efficiency and customer experience.
Support implementation of new systems, tools, or procedures.
Drive continuous improvement initiatives.

Compliance & Administration

Ensure compliance with company policies, and industry standards.
Maintain accurate records of customer interactions, complaints, and resolutions.
Prepare reports and documentation as required.
To work closely with peers to ensure rating is completed accurately and efficiently

Key Skills & Experience

Essential

Proven experience in a customer service supervisory role within container haulage
Strong understanding of container transport operations and logistics processes.
Excellent communication and interpersonal skills.
Strong problem-solving and decision-making ability.
Experience managing and developing teams.
Ability to work under pressure in a fast-paced environment.

Desirable

Experience with transport management systems (TOPS).
Knowledge of UK transport regulations.
Experience handling key account customers.

Key Competencies

Leadership and team management
Customer focus and service excellence
Organisation and time management
Attention to detail
Conflict resolution
Resilience and adaptability
The ability to work in a fast paced environment
Proficient with Microsoft applications

Working Hours

40 hours per week between the hours of 0730 – 1730 Monday to Friday, with flexibility required to meet operational needs

Salary & Benefits

The chance to join a forward-thinking Company who have prided themselves on service and reputation since their inception in 1997
Competitive salary
20 days holiday which increases with length of service, up to 25 days
Life assurance from day one
Free 24-hour employee assistance program
Free health & wellbeing subscription
Dress for your work day policy
Your birthday off after successful completion of your probation

Pay: £40,000.00 per year

Benefits:

Company pension
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

logistics manager jobs in layham, sfk

Customer Service Manager (Haulage / Logistics)

Operations Improvement Manager

Supply Chain Manager - UK & I (Cocoa & Chocolate)

Last Mile Operations Manager

Container Transport Operations Manager

Warehouse Shift Manager

Operations Manager

Warehouse Team Leader

Transport Manager

Operations Manager - Ipswich

Customer Sales Manager

Mandarin speaking Warehouse Operative/Team Leader

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